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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Something went wrong while loading this page. Please try again.

When I attempt to add a tracking number on the Seller Hub, I keep getting this error message (since last Thursday); "Something went wrong while loading this page. Please try again." I've called customer support and they said they are working on it, b...

Manage Active Listings not showing new listed items even though item counter increases

Ok, so now when I add an item, the item counter goes up but when I sort by most time left, its not at the top of the list (or anywhere), its not being added to my list of items to be able to view/edit.

Ebay bulk shipping page times out if I take too long to fill in all the dimensions and weights?

I typically am shipping 50-75 things at a time and I've never had this problem in previous years. However, in recent months, if I take too long when filling in all the dimensional data for all the shipping labels, when I go to Review it just errors o...

Technical Issue with Adding Tracking Number and Downloading Order Receipt

Hello,I'm experiencing a technical issue on my eBay seller account. When trying to add a tracking number, I keep getting the message: "Something went wrong. Please close the window and try again." I've tried closing the window multiple times, but the...

Issues with pictures not downloading properly when selecting sell similar items

When trying to make new listings using list similar items, 2nd photo doesn't download and site freezes. Have to back arrow and list under new item for everything regardless if it is a similar item, causing very long listing times.

eBay Slow / Lagging on Chrome

Does anyone have a fix for the lagging of eBay on Chrome in the past two weeks? CS Concierge has not been able to provide any solutions.The problem is occurring on all 10 of our business desktops.The issue is specific to Chrome; it does not affect Op...

Shipping calculator issues - adding too many shipping charges

Customer purchased 3 items and was charged shipping for each item instead of calculated rate. This made the shipping cost almost $10 too much. We refunded the overpayment for shipping but are concerned that this will prevent orders with more than one...

Multiple errors and bugs

Errors all day when listing, boots me right out of the listing page, items taken down for violations that have nothing to do with the so called violation, reports of buyers not getting my offers... but they are raising fees. What a disgrace.

Unable to ener same email on two of my accounts

I have two eBay accounts. In my personal (and communications) preferences I had two separate email addresses for each. I cancelled one of my emails and tried to add the same email address to both of my eBay accounts. Guess what? eBay will not let me ...

Bulk Edit - Find and Replace in Description

I added a line to all of my 500+ listings re Christmas shipping. For days I have tried to remove it several times by copying and pasted into the "remove" box the sentence I'd added, and typing the replacement sentence into the "replace with" box. (Th...

Scheduled Time Issue

Is anyone else having trouble with the scheduled time on eBay app? Every time I list at a specific time it automatically changes to another day and time, and won't let me revise the correct time. It has happened before but usually it can be corrected...

Scheduled time

When you try to set a specific listing time to go live it is being changed to much later PM I have tried several times and now it will not allow me to fix it This has been happening the past few days but after a few tries I was able to correct it

Buyer insist he is unable to see our responses in eBay Message Center

The buyer contacted us stating he received the wrong item. We agreed that we had sent the wrong item and offered a return label and refund. The buyer began sending messages that we were ignoring him. We responded numerous times. He stated he would op...

The Item Description window, during the Bulk Editing, should be larger or allow stretching.

Changing the size

I want to buy the jacket but when I go to check out it says it's medium size but I am trying to edited the size on it from a medium to a 3X but for some reason it won't let me change they won't let me go back to change the size of what I want how do ...