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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Additional shipping options disappeared in "Shipping and payments" tab.

Additional shipping options disappeared in "Shipping and payments" tab.

Resolved! eBay article about identifying VINTAGE Fiesta has disappeared

Until just a few hours ago, there was an article on eBay about how to identify "vintage" Fiesta but now it's gone. Here is the link to the article: https://www.ebay.com/gds/Vintage-Fiestaware-Properly-Identifying-Vintage-Markings-/10000000178722361/g...

Changing profile pages

What used to be easy, changing and updating our profile pages, was disabled years ago. Why? And how do we fix it? I've posted questions and anybody has yet to help and the problem has yet to be corrected. The 'edit pencil' is gone. Now it's just a vi...

Bids not being recognised and eBay errors - 02/05/19

Hi Can anyone help me please?I'm not a business seller, but had a few personal items of clothing that were ending this afternoon.At about 2pm I started to notice that items that had many bids on them were appearing in my unsold folder, and I was noti...

Can't Sell an Item - "Go" Button not working

Good morning: When I go to list an item, I write the item description in and click the 'go' button but nothing happens (see example below). I'm very computer savvy so yes, all browsers I tried, etc. How can this be fixed? What do you want to sell?Gen...

Classic Manage My Store has no Promotion Box Editing Option!

Until eBay gives those with customized classic stores the custom store pages and has all convert to the new mobile-responsive layout, many of my longtime seller/clients are maintaining their unique eBay stores. One seller has a promotion box which ne...

Bring back classic label. MANY MANY GLITCHES, item went to wrong person. MESS . Ebay--** Hold please

still holding and escalated issue 4/25/19... still holding..... BEYOND FRUSTRATED.

Still Missing TRS Badge from listings CS filed report 3 weeks ago. Any help please!

My listings have been missing TRS badge for over a month. I finally called customer service 3 weeks ago and they confirmed I am TRS and the TRS badge should be showing on my listings and search results. They checked into it and called me the next day...

Can't access drafts

I have a bunch of drafts I went to work on tonight, but when I click on any of them, all I get is a "Looks like something's wrong. Please try again" message. Can't update them, can't duplicate them. I know this is fixable b/c this is not the first ti...

Wrong place, but have a gripe

Sorry, but don't know where else to gripe about the new "recently viewed" addition to the top header, between Sell and My Ebay. Like the header on Community used to be, it's mouse sensitive, whatever that's called in computereze.... so each time the ...

Buyer couldn't check out with FREE shipping and had to pay extra $ for a different shipping option

I just received this from one of my buyers; "I don't know if it was your end or ebays but it kept saying check the new delivery date then confirm ... I kept trying to confirm to pay the 22.00 but it didn't let me." - My listing: https://www.ebay.com/...

I changed my password but it's not working, can't log into my account or change my password again.

I tried to change my password so I don't have to use my Facebook account to log into ebay, but it will not let me log in with the new password. I tried both, my user ID and my email address, with the new password, but it did not work. I then logged i...

Cannot add pictures to my listing or send pictures to other ebayers

Potential buyer wanted an additional picture., ebay now refuses pictures to be sent. So, told ebay person I will add picture to listing. ebay would not allow additional picture to be added (three pictures total0. What next ebay? ebay had had so many ...

Can one of The Blues explain this please (and fix it)

ATTN: triton@ebay Please see the attached screen shots: In the first a shipping charge is clearly shown. But in the invoice (second page) the shipping is shown as free. The buyer accused me of being “very misleading” and demanded I cancel the order. ...

No ENDED notification via email on GTC items.

Okay, this is the first batch of GTC items I've ended since the mandatory GTC program started. I ended about 35 listings in my "Art" category because I have new items to include and need to revise some of the ones I'm taking down. I like to list item...