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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Subject: Technical Issues: Display, Link Functionality, and Page Load Delays

I am experiencing several technical issues on the platform, and I’d appreciate your assistance in resolving them:Extreme Zoom and Formatting Issues:Certain pages display in an extreme zoom level, breaking the format into a line-by-line layout. This s...

Bug Report: Repeating Listings

Dear eBay I’m experiencing a recurring issue with the eBay app. When browsing through listings (e.g., Pokémon cards), after scrolling through approximately 10–15 items, the same set of items repeats before moving on to the next batch. This pattern co...

Not letting me purchase a shipping label

Resolved! Problema

Al entrar en ayuda y solicitar la llamada me llega un correo de que me pone hemos intentado contactar contigo y luego pone unos puntos por los motivos que no se han podido contactar conmigo y yo he contactado con mi compañía de teléfono para ver qué ...

Won't Accept Any Mastercard for Bidding

Accepts Visa but now none of any Mastercard. Never had this problem before.

Refund

Seller sent me a refund, but it didn’t go through and I can’t get a hold of anybody at eBay. Can somebody call me back?

Ebay not populating

Ebay very slowly and sends messag to wait or exit

Seller Hub Traffic Page

On the Performance tab of the Seller Hub, for the Traffic section, there used to be a metric displayed, "top 20 search slot impressions" that was fairly helpful.After the update, it is no longer displayed. There is a "change in top 20 search results ...

Listings still appearing after Send Offers

I click in 3 offers to send offers as usual, it says offers sent, but they still appear in the "Listings eligible to send offers"

Can't See Offer History

I noticed a couple of weeks ago that Offer History doesn't show any sent or received offers even though several offers have been sent back and forth by me and buyers. When I have several buyers offering and counteroffering on several items, I always ...

Unable to login “oops that’s not a match”

Incredibly, this problem is back once again. I can’t login and conduct business. Neither the desktop nor the app will allow me to login. This has happened repeatedly for years with this “oops that’s not a match” message.

"Respond to Offer" Not Working?

I accepted two offers from different buyers over the weekend, but haven't rec'd an auto payment for either and eBay is still telling me I have two active offers to respond to. However, when I click the box to "respond," the screen tells me there are ...

Does anyone that works to fix problems/bugs for ebay actually read this forum or is it just users?

I'm just wondering if this forum is here to give us an outlet to feel like we're doing something when actually it's just users talking to users and yelling into the void. Does anyone know? Any mods or actual ebay staff want to comment?

Shipping Label Return Address information wrong. What should I do?

I sold 2 pairs of shoes today on eBay. They were my first sales.1 pair is going to FedEx for eBay authentication.1 pair is being shipped through UPS to the customer. The FedEx label printed perfectly. With all information on the label correct. The UP...

Problems Loading Pictures on listings

I am trying to list a few new items and when I try to upload the jpeg pictures it is telling me "X Photos Failed To Upload" and below that the error message on each file says "Format must be jpeg, png, or heic". The pics I am uploading are definitely...