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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Seller Hub Active Listings Search Feature

I am unable to search just the SKU field. I use that for inventory and when you use the new search feature it searches multiple fields of title, sku, and item number. I see no way to only search SKU like it was in the past. FYI the gear icon does not...

Technical glitch

I have a notification of a new offer that won't disappear from the screen on my seller hub. The offer has expired 2 weeks ago-but it still shows up EVERY TIME as a "new offer". It won't seem to go away. Any advise as to how to get this taken care of?...

Seller Not Able To Message Buyer

Today, December 19, 2024 eBay has changed their messaging service. I am a Seller and I am unable to contact my Buyers. When I go to the auction, click on "More Actions", then click on "Message Buyer", the page goes to a pigeon sitting in a mailbox an...

Can't send message to customer

Anyone else having issues with messages today? Can't send message to new customer.

shipping labels won't print

When trying to print a label I get this message-We are unable to process your payment at this time. Please try again. Please be aware that USPS, Fedex and UPS are experiencing issues at the moment. We apologize for any inconvenience and if affected, ...

Can’t purchase USPS label

Continue to get unable to process payment. Try again. Only trying to purchase shipping label. I’ve don’t it thousands of times.

image of purchased item in purchase history

how to request image of purchased item in purchase history

Shipping labels

For last hour error code not able to print labels try agian later

Unable to Submit an Offer

Hello, I have been unable to submit an offer for 5 days now. I can send a message and counter offers sent to me, but here is the error I get: "We are unable to send your message at this time.{e78062-1139572x}" There are no disputes on my account and ...

wrong IP address

I cannot purchase anything having to do with firearms or anything ebay classifies as "military" items; even simple things like scope rings, bases, buttpads, plastic grip inserts etc. Although I am a US citizen living in the lower 48 states, ebay says...

Cannot Print USPS Labels/Payment Error

Cannot print any labels this morning. Get the following error: "Sorry, 5 labels couldn't be generated.Payment error: please check your payment method and try again." According to eBay, there is over $354 of available funds. Never had this issue until...

Can't print shipping labels

I am also having issues when trying to print a label. I get this message-We are unable to process your payment at this time. Please try again. Please be aware that USPS, Fedex and UPS are experiencing issues at the moment. We apologize for any inconv...

Saying that it is still shipping even when the buyer has proof of delivery and a positive review

A few weeks ago I sold an item and did not have any problems. Although I changed my banking info everything else when good but when they left a positive review and send pictures to prove that got the package it still said it was shipping and holding ...

Unable to modify my product listing

After clicking Revise listing, you will enter a page with the following information:Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try again later.Has anyone encountered this before? This situation...

Can not logout because ebay wants me to verify and then goes back to being logged in

I want to logout out of my account, but when I choose the Log Out option I am presented with a verification tick box to prove I'm human, which I tick and then it gives me some images to match against others shown, so I follow those steps, and then I ...