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Current known technical issues - updated as of 8/4/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! New search feature is absolutely horrible

I don't know who approved the new search feature but they should be fired. I'm searching for a shoe and I'm getting 500 thousand results for shoes that have nothing to do with what I'm searching for. This is frustrating looking for things now and bor...

Printing Lables with Firefox, too many steps

I'm not really having a technical issue but more of an inconvenience and just wondering if there is a way to make it more like Chrome.When i purchase a label in chrome, it takes me to the purchase confirmation page (or whatever it's called) and autom...

New Message Format: how to send a message

This really isn't a tech issue, but many people think it is so I'm posting here for lack of a more appropriate forum. A lot of people come here confused about how to send a message using the new message format rolled out in 2024. Because this questio...

subcategories not showing up on desktop

Shop by category doesn't work properly on desktop. I like to use the "shop by category" tab at the top left and then browsing sub-categories on the left.Since I can't find the sub-category, I can no longer browse but if I click on a product I can see...

Seller Hub/Product Research "Our server failed to respond to your query"

Anyone else getting "Our server failed to respond to your query" when they try and do searches in the Seller Hub > Product Research page?

Concern Regarding Customer Support System

Dear eBay Support Team, I hope this message finds you well. I just wanted to share some feedback regarding your customer support system. In certain situations, I am concerned that the current system may unintentionally support scammers, which feels a...

Preview is changing my price

I have tried for days on end to list my collection , I put the amount in that I want and the amount if anyone wants to buy it now , I then look at the preview and my amounts have gone and eBay have put some ridiculous start price of £5 , what is happ...

Sale was made to a buyer without me making a counter offer, sale is still going why?

I got a notice that one of my items was sold before sale was over and the starting offer was for $125.00 or best offer. I never got a offer or a chance to counter.

Return

I have not received my return label that you said I would get. Then you sent me a download that won't work. I have tried to contact you but I find that not working. You got a good scam operation going.

email notices

Why am I not getting email notices on some purchases and payments? I'm missing 5 or 6 over the past 2 days.

EBAY Greatly Destroyed Their Site Overnight

I know how we do not like to feel alone when there are so many issues on the website. Whatever EBAY did overnight has totally hurt the sales today and has caused many site errors and problems. My average day is $800 between both stores (62k items) an...

Resolved! Acct. Locked

My acct. was temporarily locked do to fraud, AllegedlyWhen will it be unlocked?

Not receiving eBay "Item Sold" emails

As of ~2 days ago I am no longer receiving eBay emails when I sell an item. I checked my communication preferences and discovered that the checkbox for "Item Sold" had indeed suddenly and inexplicably been unchecked, so I reenabled it and saved the c...

Account problem - can't get help from customer service

I am feeling kind of lost as to what to do with my eBay account... I have a (very old) account that has now been locked, and I'm not allowed to reset my password and unlock it without contacting a customer service agent. There's no possibility of con...

No emails from ebay past 2 days - No labels, No Notifications

They are not going to junk mail etc, apparently there was an issue a couple days ago that ebay has since said it was resolved, but looks like its still an issue.