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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Shipping Labels Not Loading or Downloading endless spin cycle

This seems to hit me about once a month or so. Just now I go to print a shipping label after paying for it and when I try to "Print label" or "Download label" I get the endless little spinner going around and around. It usually clears up in an hour o...

Need to close a case but I can't get into the system

Hi, I reported that a package had not arrived, using the system. Now we've found it, and I've been trying to contact eBay and the seller that the package did come. I've registered my account and created a password, but I can't get back into the syste...

Make an offer issues in app. I pick local pickup but it does delivery after the offer is accepted

I've been having issues with the app when I make an offer. After I make an offer and select local pickup, when accepted, it goes back to delivery and charges me a shipping cost. I've updated and redownloaded the app but still have the same issues. I ...

Unable to add payment card?

Had an email telling me that ebay tried to recover £2.59 for a reserve listed but this has failed. Just checked my payment details and the card that was on file for such things has been removed. I’ve tried to add the card but screen will not let me? ...

Search results on Android app not accurate.

Used to be when I would enter specific keywords in the search bar, eBay would return exactly what I was looking for. Now, I'm seeing results that are irrelevant. Another thing that happens is a search may show maybe 100 results and then when I go to ...

i want old account back

if i do not get my old account back io will never do busseness with you again i my $2000 plus i guess you do want me

"Too Many Requests" Error?

Not sure what is happening but I'm having one heck of a time trying to access this board. I keep getting the "Too many requests" error.

Error/Timeout when trying to revise listings

I recently decided to sell some things on Ebay and everything was going fine - but now today I cannot access half of my current listings to add photos or more details. I have ben trying all day. I am receiving this error message: "Well, this is embar...

Saved Search email notifications new format with gallery view unusable

As of 8/23/2024 the emails that I receive to notify me of items found in saved searches are being presented in a gallery view that is unusable because the photos are in a horizontal group that is several times the width of my viewing window and there...

Accepted offers are disappearing

Many others have mentioned that there is a glitch or issue here. I am experiencing it as well. In point form, here is the issue: 1. Buyer sends an offer, seller accepts2. Neither the buyer nor the seller is notified the the offer is accepted. Automat...

Order details link opens wrong order details

Hi, When I click on the Order Details link for a recent order (let’s call it A), it keeps opening the details for a different order of mine (call it B). This happens with both the link in the Purchases list on the website and the link in the Order De...

Messages not threading properly

Whenever I reply to a message either on my laptop on in the iOS app (6.179.1.1), the reply shows as a new message rather than part of the same conversation. I'm replying in what should be the thread but immediately after replying, my reply disappears...

Saving sellers as a search not working

I used to be able to search for a seller and then save that search to receive emails when items are added... it seems to be missing now... was that intentional?

Technical issues, more like toxic culture and dishonest behavior

Hi.I recently sold a pair of brand new nike shoes. The customer received them and messaged me saying he was happy with the quality of them and they were perfect. He than told me he didnt like the way they fit. He never asked me if he could open a ret...

seller hub active listings not showing up under listing tab

Drafts, inventory, scheduled, unsold, and ended all load up fine. When I click down on active, page load slow and nothing. Tried on 5 different iMacs and a brand new 2024 MacBook. Still the same, it has been doing this for awhile. Thank you