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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Store pages not loading, "server's IP address can't be found"???

Nothing is searchable in my ebay store.

Store pages not loading, "server's IP address can't be found"???

I went to browse through my eBay store this morning, and only Page 1 of my listings will load. When I click on pages 2-5, my Chrome browser comes up with error message "server's IP address can't be found". Checked browser on my phone, pages won't loa...

No Response From Server when listing an item

Constantly getting the "No response from server" message every time I try to post an item for sale. I've tried reinstalling the app, posting a fresh listing, selling an item like this one, nothing is working. Is Ebay selling down or something?

Export donation report

When I try to export my donation report it doesn't do anything. The little wheel just keeps turning and turning. Anyone else having this problem or does anyone know how to fix it? Thank you for any help!!!!!

Can't Send an Invoice

I'm trying to send an invoice to a buyer, but I keep getting the "oops something went wrong. try again sometime." error message. I'm using the send invoice button under my unpaid items. The invoice generates, but when I hit submit, I get the error me...

Unable to ship multiple orders at once!

Hello, after recent changes were made to the My eBay Sold page, I am no longer able to ship more than one order at a time. When I select all the orders, the only option available is to delete those orders. It is in no way easy to ship multiple orders...

Error message when listing on the Adult Only site

Trying to list on the Adult Only site...I get an error message of shipping only allowed in the US and Canada. I have tried everything, talked to ebay three times now. With CS, tried everything to get it to list, it won't, keeps coming up with the err...

Resolved! Shipping SCAN FORM not printing

Numerous attempts to print a USPS Scan form through eBay shipping labels does not work today. Shiptrack launches allowing me to print shipping labels in bulk but the accompanying USPS Scan Form does not appear in the printing queue. Attempts to print...

Unsubscribed from a group and still getting notifications

I tried to unsubscribe from a group here on the community boards. I am still getting notifications of new posts in the group. What am I missing? Thank you.

Resolved! Unresponsive script in purchase history archives

Hi all, I have been having problems with my purchase history archives. When I try to access previous years and the current year 2017, it freezes and get the "unresponsive script" Any idea how this can be fixed, or maybe I am doing something wrong. Th...

Iowa resident, regarding shipping credit for frequent ebay purchasing:

I'm an Iowa resident who buys frequently on eBay, so have been notified several times that I've earned $10 in shipping fees. However, when I follow the automated prompts that ask my address, with a drop-down list of states to click on, there is NO Io...

eBay over billing glitch?

Reports all over google but eBay has not announced I want to know if I was affected and when will this be fixed

Resolved! volume price discount promotions

doug@ebay brian@ebay - i called re the volume pricing discount promotions - the marketing/promotions menu option shows it on every one of my listings with a jun 2022 ending date.- for several hours the past 3-4 days i have tried multiple times throug...

Checkout

I don't see the options for payment in checkout.

No prices or shipping costs on packing slip again

Hi-- Same problem as earlier-- no price or shipping costs on packing slip. This happened earlier this month, then it came back to normal. Now missing again. I heard there was a work-around, but I do not know what it is. Is ebay planning on fixing thi...