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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Payment Issues

For the past month every time I purchase something (through Paypal), money is taken out of my account and sent to the seller. But then an hour later the payment is refunded. This happens every time I buy something and more than once I have received t...

Promotions not working - Can't set up a sale ?

For some reason the past couple of days I haven't been able to set up a sale promotion. I have tried several different methods but the sale is either showing 0 items selected (even though I selected the items) or the sale is showing pending. Called c...

Contacting seller

I have been unable to get a reply to send today. I am trying to contact my seller to resolve an issue and it will not give me the option to send my reply. What’s up Ebay?

Help, can’t refund 2 customers

Of all the times for my accounts to glitch, it happens when I have 2 returns - very rare for me! Last week I tried to refund $45. The EBay Refund stream said it couldn’t process and go to the PayPal transaction. That PP effort also got an error, and ...

I can't find my listing in any search.

What am I doing wrong? I have been trying to find an item I listed at 6.47 PDT. It's now over 4 hours later and I still can't find it when I search for it. I though the days of things having to "cycle in" were past. https://www.ebay.com/itm/223688769...

Flyer is NOT Working! Need a Fix! Since months.

Hi, when we go to "manage my store" and click on "promotional flyer" it just blanks and loops back to same page (manage my store), without going into flyer maker page. We are paying for ebaystore yet making a flyer is not working. For what we are pla...

Sale today was notified from PayPal but no sale shown on EBAY

Hi I had a sale this mourning . I was paid got a notice from PayPal .. went to PayPal money was there not showing up at all on eBay. Never had this issue before. I guess I’ve got the funds I will go ahead and ship??

Send offer under Seller Hub - Listings - Not showing up...

I send offers frequently. Today the send offer option was missing sometimes, when I refreshed it was there, but, now it is not there at all... Chrome Please help

Ebay will refuse to let me pay.

I have bought things here before and now its suddenly refusing to let me pay for things. I thought it was my card at first so I naturally tried another one but that one did not work either. I tried different browsers just in case. I sebay having an i...

Compatibility section is missing in item revision. eBay motors.

I am trying to add compatibilities for auto parts but the whole section where you can select vehicles are missing.Any suggestions on how to fix this problem? Or where to find options to add vehicle compatibility?It used to be as it shows on the secon...

Resolved! eBay you're killing me! You have now made my listings as not as described!!

Here is a message I just received from a buyer!!!!!!"Hello,I am very interested in these readers. However, I am confused by the conflicting numbers shown regarding the power. At the top of your listing it says +2.00 --But, within the description, and...

"Sell Similar" "Actions" "Sell It Faster" bar at top of My eBay Page is grayed out.

"Sell Similar" "Actions" "Sell It Faster" bar at top of My eBay Page is grayed out.I am unable to end items or sell similar, etc. This happened last night. Any suggestions? Thanks in advance for your help.

Sold items not reflecting on ebay

I have people who have paid for items , got the money from PayPal but items are still listed . No response on Twitter.

This order was not successful. Payment for this order has failed.

This message is on my seller's detail order page .. checked PP and payment is complete. Does anyone know why I am getting this message and if its ok to ship? Thanks!Ebay = This order was not successful. Payment for this order has failed. PP = Payment...

Your case is on hold

" eBay Customer Support has placed the case on hold until Oct. 3 to allow time to provide additional documentation.If your issue is resolved, you can close this case without waiting for a response from Customer Support.We have sent you an email reque...