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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Report system broken

The box wont display any option.Tried everything.

No carrier scan glitch

There seems to be a glitch in some of my Sept 29th transactions that reports as no carrier scan when, in fact, there were.I went into my sold and paid transactions, clicked on the tracking number and it didn't show any activity except the postal labe...

Leaving automatic feedback after sale

I used to leave automatic feedback after every sale, but as of 2 days ago its not leaving automatic feedback. Has something changed?

Resolved! Ebay pages not completely loading!

I've been having a problem with my Ebay pages not fully loading for a while now. Whatever it is that I search for, the item page for some reason doesn't load completely and I have to scroll all the way down a blank page. When I get towards the bottom...

Anyone else having issues with uploading photos?

Going on two weeks now, uploading multiple pictures at once results in some pictures uploading multiple times and others not at all. Have to either upload 10 pictures one at a time or go back and delete the duplicates and fix the ones that didn't upl...

We have a problem. Try again later (Provide your contact information)

Hi all, im new in this forum and i have a new acount in this site.When i go to buy some item ebay ask me to add my "Provide your contact information" so i do ... but when i hit Continue start to popup "We have a problem. Try again later" This happen ...

The Sold Items search view does not show actual shipping price paid by buyer! Pretty useless

The Sold Items view of search results is a valuable tool for both buyers and sellers. However the shipping charge shown in this view is not accurate - it shows what the searcher would have paid in shipping, had they been the buyer. This of course, is...

problems uploading photos continue

trinton@ebay.combrian.t@ebay.com Hello,When creating a new listing & uploading a group of say 5 photos, the first photo is duplicated in the listing & the second photo is skipped & does not appear in losting. I recall this being an issue a year ago, ...

Volume Pricing in BULK EDIT doesn't appear to be working

I was happy to see that Volume Pricing was added to BULK EDIT. I used it for 10 listings, but it does not appear to be working. Is it working for others?

Unable to follow up to feedback left

I've tried a few times to edit a feedback i left for someone. I press enter and it appears to be ok, but when I check their feedback profile after, my update is not there. Thanks.

Messages not sending

Hello,I have been replying to buyers messages this morning, i got through about 20 messages until i realised none had sent, i have logged it with Ebay technical team who are looking into this, i have no idea how long this will take to get fixed, but ...

Error saving a normal everyday listing

"There was a problem adding or updating volume pricing. You can try again by editing your listing or visiting Promotions manager." The listing has no volume pricing and I don't use it, ever. The item is also not included in any promotions or promoted...

Ebay system randomly over riding my custom Shipping policies on Active Listings to FREE SHIPPING

For the past several months my sales have been going down lower and lower. I used to sell between $700 and $1200 montly, not a ton, but enough to bother. Often 2 to 4 items daily...Not so much anymore. I'm lucky if I can sell a single item each week ...

Bug report: Issue with spanish site when configuring account, links to URL's cannot be clicked

Hi All: For the spanish site when attempting to configure account details, every link URL cannot be clicked, making impossible to configure account settings on spanish site. This happens on firefox 69.0.2 (64 bit) on Firefox and on Edge too. If you s...

new shipping page, what a nightmare

having issues entering ounces, keeps going back to 1, was trying to enter 10 ounces, kept saying 2.96 for 10 oz which I know is wrong, after a dozen tries of updating 10 oz., it finally updated. what a pain.