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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

12/10/19 - STORE OWNERS/SELLERS - TECH ISSUES, COSTS, ETC

Like the many complaints I have read from other sellers, I am frustrated as well with IT/ebay technical issues, long unnecessary phone calls, wait holds, and hours of time to get no where. I contacted eBay a year ago with the complaint that regardles...

scroll feature not working on eBay website

As of a few days ago, the mouse scroll feature does not work on the website. Anyone else having this issue?

Authentication Ticket Mismatched, failed authentication. Return to my original page

Authentication Ticket Mismatched, failed authentication.Return to my original page eBay slapped this message on me 3 times while I was trying to reply to my post.What does this mean?

Tracking Number Scam Beat. (this time)

Recently i purchased something thru a website for a good deal, paid thru paypal, got a tracking number from the seller. The day of arrival, my phone beeped and said package was delivered. Checked mailbox, driveway and front of the house. What the sca...

Residual issue with buyer restriction settings?

I had these checked till a couple days ago. Then remove them and potential buyers are still not able to buy and getting an error.Only way around it has been to end the listing and do a sell similar.Problem is I don't want to pay all these insertion f...

Resolved! Promotion Manager Markdown Sale Delays - Follow Up To Weekly Chat 10/9/19

I posted in the weekly chat yesterday about an increasingly common issue we are running into with Markdown Sales where there is a delay between scheduled start and end times and actual start and end times. @Anonymous asked for some examples, so I'm s...

SHIPPING OPTIONS NOT BEING PROVIDED TO BUYERS!

On nearly all of my listings I have multiple shipping options specified, such as USPS First Class Package: FREE, USPS Priority Mail: $4.95, etc. Yet in the listing, under "Shipping & Handling", it is only displaying the FIRST shipping option. Also, t...

Do not receive Email Notifications Related to Claims Submitted (by me or others)

Hi, Following a recent case where a case raised by a buyer resulted in eBay rulings against me, and me finding out coincidentally, I have investigated and found out that I receive no email related to claims and claim progress. All my resolution centr...

eBay motors parts compatibility charts disappear when I save listings

Hi folks Wondering if anyone else is having the same issue I am having. I am spending ages filling in the compatibility charts for my listings, and then when I go to save them the chart has disappeared when I come back to them - there is just a blank...

'No Exact Matches' when clicking on listings

When I click on everyone's listings (when I click on ID or anyones ID then listings from community)I get "no exact matches" including mine this is from Android app,maybe the problem runs deeper?

Can't send any messages to buyers

It is impossible for me to send any messages to a buyer who is needing some help with an item she purchased. No matter the method I use to try to contact them, eBay won't let me message them. When I reply to their message, I get this instead:________...

To much Sales Tax When Customers are Combining Shipping

Customer purchased probably 20+ Items, I notice that even t hough I have changed her shipping a mount it is charging to much tax. Also as of last weak, unless she purchases them all on one night it is no longer letting me combine her invoices as well...

make one time payment not working

Can't make my monthly payment, loading bar just spins and spins. Also had problems on community board with page half loading yet the load was completed or page did load, I make post, then get a message the post had failed. I just had other glitches e...

Internal error to the application.

Internal error to the application. Have been reading some very old posts about this problem from up to 2013 but I am busy trying to use the ebay bulk edit and have 32 out of 500 that can't be uploaded due to this error but I have looked through each ...

Why can't shipping be consistent?

Another example of 2 dueling messages on ebay....... Expected date of delivery (shown to buyer), estimated date of del shown to seller......brian@ebay