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Why my Shipping Discount Promotion never applies to the selected item?

For example: I'm at the Seller Hub, so I go to the Marketing tab, click on Promotions, then I click on the Create a promotion dropdown menu and then on Shipping discount (http://cgi1.ebay.com/ws/eBayISAPI.dll?ShippingPromotion). There I set the minimum quantity to 2, unspecified delivery day range and shipping cost free. Then I Restrict inventory by Item IDs, enter the Item ID and set the remaining fields.

Now, I have only one listing in this promotion (this one: https://www.ebay.com/itm/114087767416) but the promotion never works, the buyers never get the shipping discount when buying 2 or more items nor the promotion is displayed on the listing's page, despite the promotion showing as "Active" on the Promotion Manager Dashboard (see screenshot 1) and the listing showing in the promotion page (see screenshot 2). For the love of god is there a solution for this? Before anyone says, this has nothing to do with the item being sold "in lots", because when I wasn't selling "in lots" the promotion would not work either.

 

screenshot 1:

Screenshot_1.png

 

 

 

 

 

screenshot 2:

Screenshot_2.png

Message 1 of 6
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5 REPLIES 5

Why my Shipping Discount Promotion never applies to the selected item?

Seems to be working.......with the exception I don't see the shipping promo until I get to the cart..........

 

You have one banner with 10% off, so don't know how they would show 2 promos........  but in cart it shows this:

 

image.png

Message 2 of 6
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Why my Shipping Discount Promotion never applies to the selected item?

thank you for your reply

I'm glad that it's working now but it didn't seem to be working the other times that I tried

Message 3 of 6
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Why my Shipping Discount Promotion never applies to the selected item?

is it still working for you? I had someone test this for me and they said it's not working (they sent proof to me)

Message 4 of 6
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Why my Shipping Discount Promotion never applies to the selected item?

I'm still seeing that item shipping as $49+ for 1, $49 for 2, $49 for 3.......

 

and the promo on the

image.png


and then........

 

image.png

 

The cart shows the same as before.........don't know why someone else might see it differently unless they are on mobile (phone, tablet, etc).........that can change things........  Or unless they are in a different country......but I put several in on the shipping page and it stayed the same.........

Message 5 of 6
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Why my Shipping Discount Promotion never applies to the selected item?

thank you so much for the feedback and the help!!
Message 6 of 6
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