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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

How to Do a Hard Refresh - How to Clear Your Cache / How to Clear Cookies on your Desktop PC /Laptop

I posted this in our Forum and thought to share it here, too. (So it shows up in Search Results, in case someone doesn't know how to do it, feel free to copy and paste to help others. ).----------------Why is it important to know HOW to do this? Beca...

seller overcharging for shipping

Just wondering if anyone is experiencing the same thing I am. The last two things I bought each seller charged me priority shipping but one sent first class and one sent media mail. One of them, at my request, refunded part of the shipping cost but I...

How do I change my landing page?

I can't find where to change my landing page. This is very frustrating. TIA,Kurt

Cant view account

I can't view my seller account on ebay. I can't see it on the mobile site and when I try to open it via the classic site through Google it will let me see the first page but as soon as I click on activity it kicks me back to the mobile site which doe...

Unable to complete purchase, no payment methods work

I'm trying to buy an item, and when I hit the "Confirm and Pay" button, Ebay says "Sorry, we can't process your payment."My PayPal account is just fine but Ebay suddenly isn't accepting it. And when I try credit cards that I know are good, Ebay won't...

PayPal Not Working Again

I have tried to use PayPal for (2) days now and it won't log me in for purchases on Ebay. When I enter my username and password the login window keeps coming back with blank results. Anybody have a clue? Everything worked fine prior to (2) days ago. ...

best offer option is not working today!!!!! wow!!!!

EBAY HAS ANOTHER GLITCH!!!! PEOPLE CAN ACCEPT BEST OFFERS NOW!!!! THEY SAY THIS WILL TAKE A LONG TIME TO FIX!!!! WOW!!! WOW !! WOW!!!!

Customer Service

Does not work Customer

unable to delete

Not sure if this is the correct board to be on, but lately I haven't been able to delete any of the items that I didn't win, bought same item from another seller, are out of stock or I just plain and simple decided not to attempt to purchase. There l...

Shipping labels not printing

As of Saturday my shipping labels will not print on any of the three printers I’ve tried . The only thing it prints out is “ it’s easy ! Sell to buy what you love” and then it is followed by www. eBay.com/get started. . It is printed very small and i...

eBay app on iPhone 10 not opening...

Cannot get app to open on iPhone 10. When I try to open app it just freezes on a white screen with eBay logo and after a short time just disappear and go to main iPhone screen. I deleted and uploaded app multiple times to no avail. Please help!

Active Listings

I am trying to change qty, price, sku on the acitive listings page and it won't work. Just has to spinning icon

eBay has changed my search results display by adding a new column on the left

eBay has changed my search results display by adding a new column on the left. I don't see a way to hide this new unwanted column. Are other people seeing this or am I in a test group? (The grey color is something I set myself as it's easier on my ey...

Ebay's Global Shipping Programme added 30% to costs of purchase and ....

... you will only see this total amount prior to check out, AND NOT IN THE LISTING itself. It will show as "import" related costs. BE WARNED! With GST and VAT imposed in certain countries for buyers PLUS high international shipping costs for US based...

Ebay is saying Same Day shipping

Ebay is showing same day shipping on a number of my listings, in the box below the Price box. I've never had that. When I go to revise the listing it shows that I have 1 day handling.....if I try to revise to 1 day (flipping between it and 3 day), wa...