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Current known technical issues - updated as of 5/15/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Items cannot be shipped to certain states?
A potential buyer contacted our brick and mortar store saying that they tried to purchase books from us on eBay. This buyer is located in the same state we are (Illinois) and these are perfectly normal books- nothing unusual or that should be flagged...
eBay Bucks issuance notification email not received
Not filtered to spam or trash. Lucky I happened to be poking around my account today and saw the cert issued 10/01/2019 that expires 11/02/19.
Product Reviews have moved to competitors listing
My 77 product ratings and reviews have somehow moved to a competitors listing. Anyone else have this happen and best way to get it fixed? Thanks!LaMarClean Screen Magic
Why are some of my photos disappearing and reappearing????
I have noticed some of my photos showing up blank. Sometimes its blank when I revise, but then the photo is there in the active listing. I've also seen them blank in the active listing. It was blank on my computer but there in the app. I've also seen...
Videos in the Listing What happened ?????/
Hello friends, I'm a seller that is in the hobby biz. R/C planes cars etc.. I have been embedding videos for ever, It's a ton of work but my clients are in love with the extra info.. In a picture is worth a thousand words a Video is WAR and Peace. I ...
keeps redirecting to password login and sends me to the security code bot thing and back and forth
is there maintence scheduled? put in my p/w then directs me to answer a number code, then pushes me back to the p/w log in back and forth back and forth
Error Creating Label: We could not complete the payment with PayPal
Shipping issue this evening. All of a sudden out of the blue its giving me this. Now I could spend hours trying to figure this out or you guys could fix this on your end, It would be appreciated. There is nothing wrong with my Paypal setup that I hav...
Tech Issue... Buyer can't pay?
Reporting a Tech Issue... A buyer sends this note: "I won this auction but there isn't any payment button or link." The item doesn't show up on my sold list but the item page shows that the buyer did buy it.
Cannot change the delivery address
Hi! I'm trying to change my delivery address, but every time after filling in all forms and clicking Save I'm getting this message as a result: "Something went wrong. Please try again." And after next time the same. Tried in Chrome, in Chrome incogni...
Can not leave Feedback - "It's not you, it's us" ... ahhhh, no kidding!
Is anyone else having problems leaving Feedback and getting the "It's not you, its us" message? This little glitch is interfering with my efforts to "enhance the Buying experience" ...
Ebay Checkout With Paypal Hanging Up
This is still an issue and it is NOT one caused by Paypal! I thought it was the Opera browser that I'm using that is causing the problem because when I use an old version of Firefox, it works every time! But seeing that this is happening with other e...
Bulk Best Offer Tool error
Tried the Bulk Best Offer tool and got message "Something went wrong. Please try again."I chose 50 listings and the rule "Accept offers of 10% off" "Decline offers of 25% off"help............
Scanner in eBay app doesn’t work for me
I’d love to be able to use it because most of the items I sell are video games, but whenever I try to use it, I am greeted with a black screen. It will say to tap the bar code to focus and there’s an outlined box where the bar code would go, along wi...
Verification Message every time I try to log into eBay with Firefox or Microsoft Edge
Hi everyone, I just started having this issue today. Anytime I try to log into eBay with Firefox or Microsoft Edge I keep getting a message asking for verification. On Google Chrome it works fine but I want to know if anyone else is having the same i...
request for fingerprint ID
This is when I'm using my phone (Android). On my desktop, I can log in using my usual ID and password. Sometimes I am already logged on but I'm asked to re-enter my password. In particular this is when I am checking the items I'm selling. On my phone...
