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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Item Specifics Problems- Clothing

Per Alan's instructions in the 11/20 chat I'm tagging the community team: @Anonymous brian@ebay tyler@ebay When eBay rolled out the 10/15 changes the listing form included all sizes for all genders and size types without filters. Now that they have f...

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I am getting this message even when I purchase somethingand messaging a fellow sellercontinually, never had this problem in 19 years

Missing Top Rated seller badge

The Top rated Seller badge is missing for my auctions. It doesn't show up in search or my auctions. It only shows up on my feedback page. Any ideas on what to do. I've lost all the advantages of being a Top Rated Seller. Thanks.

not getting payment cleared OK to ship notices from ebay

I have a good buyer who has all payments reviewed with paypal,he paid me on the 10th of Novemeber and it still shows as not cleard yet with ebay,in paypal it shows OK to ship.ebay is supposed to let me know when to ship what gives ebay,fix this broke...

Smartphones not showing next page when you choose Seller's Other Items

When I use a smartphone to view 'Seller's Other Items' the first page of results is shown but when you click on the arrow at the bottom of the page where it says Page 1 of eg 3 a message is displayed 'No Search Results Found' even though there are se...

Resolved! Brother QL-700 Label Printing error "The roll of labels or tape inside the machine does not..."

I've been using a Brother QL-700 label printer to print shipping labels for over a year with no issues,until about Dec. 2017. Now, when I try to print a label, I get the error "The roll of labels or tape inside the machine does not match the one sele...

Listings missing photos once again

Is anyone else having an issue stumbling upon listings that are missing photos? Or ghosting photos? Thankfully a very nice ebayer messaged me that my photos were missing ??? Strange... they were there last week when working. Now I had to stop go back...

Resolved! Vacation setting does not update handling time = shipping defect :(

I used the vacation setting recently, yet still received a shipping defect because I did not ship the item within my two-day handling time. Who knew that you also have to change your handling time to ensure you do not get a shipping defect? I certain...

Scan form using large amount of ink

Any way the bulk shipping scan sheet can be lightened up a bit? The solid black lines that print horizontally across the sheet from 1. and 2. on the page are now using a huge amount of ink. I use a HP desk top printer with standard ink cartridges. Th...

BEST OFFER: UNIQUE TO 2 LISTINGS: INCORRECT currency, not submitting, MULTIPLE devices/browsers

PLEASE ADVISE if you can help:— I can NOT submit an offer on two listings from the same seller.— I CAN submit offers on other listings, including those of the SAME seller.— I get the same result on different devices and browers as follows: STEPS TO R...

bugs on eBay payment system

There is a serious bug and it has existed for a long time but eBay just ignores it. I sold one item on Oct 21st and the buy paid on the same day but drew back the money on Oct. 22nd. However, on eBay, the item is still shown as " paid" but my PayPal ...

Expiration date issue

First off let me convey " I'm **bleep**! " I have tried for two freaking days to enter my new credit card information. Only to find out that Ebay seems to have a issue with Visa. This is crazy just as I'm entering the expiration date it stops letting...

Hold on funds

funds should have been released yesterday and today on several items. -paypal still has funds on hold, phoned paypal and they said i need to call ebay to release funds. -called ebay and they said they had already released hold on funds, call paypal. ...

What is going on with eBay Messaging today?

Messages sent are not showing in the Sent box, incoming messages are being duplicated or being received multiple times.

Item Specifics Still Not Fixed It's now 45 Days and no update from ebay?

I sell clothing on ebay. I relist items that have not sold every day rather that let them just rollover. Just this morning I noticed all these new fields that now appear in my listings. Item specifics like Vintage, Neckline etc are now added. For jus...