Report eBay Technical Issues

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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

SALES AT AN ALL TIME LOW AFTER UPDATE

Starting at the Fall Ebay update i noticed my views were 40-60% in the green. Now they are constantly -10-30% down every day. When i promote my listings the impressions go even further down and views are cut in half as well. Before the seller update ...

Emails About Recently Viewed Items That I Never Viewed

Recently I've been getting emails from Ebay about items it says I recently browsed but in reality I never have. When I login to my account none of these items show up in my recently viewed list. I changed my password just in case, and this is still h...

Update browser??

My friend can't get on ebay or paypal. Message tells him to update browser by June 30. So, he updated Safari yesterday -- and it's not June 30 yet -- but he still gets the message. Any thoughts on how to correct this?

Final Value Fees not reimbursed when buyer buys then cancels order!

Buyers don't receive an emails where they have to confirm the order was cancelled/they have received a refund. Ebay doesn't refund fees for those transactions. Last week I've had a buyer that requested the cacellation, I agreed. Since then it shows "...

Minor error: "Contact" link is broken on the User Overview Page

tyler@ebay Here's another small error to add to your list of fixes. If one should venture over to a page such as this: https://www.ebay.com/usr/scott10019And press the "contact" linkThen they will receive an error of "Oops! Something went wrong. Plea...

Number of Sold items for Promoted Listing is inflated

I noticed this bug yesterday: https://drive.google.com/file/d/1gq5SRdbf8dRW5NhZ6WlZ3jULX4S_z6H8/view?usp=sharing

Incorrect Error Message

Getting this error message when creating Fixed Price BIN listings, 30 days.I am clearly typing in the correct denomination. It's happened 6 times in a row.

Store items disappear and/or are greyed out

A store that has items I am actively watching suddenly says it has no items for sale (when I know that it does). When I switch to store view the items show up but are greyed out, I can't click on anything. I prefer the items for sale list view becaus...

Any update on mine and other's listings being excluded from the Free Returns Filter?

My listings are still not showing up on when anyone clicks on the Free Returns Only button on the left side of the searches.Have you checked your listings?This has been going on for months and costing me and other sales.Does anyone have an update on ...

Can't find my seller's invoices on Android eBay app

I'm trying to view my seller's account invoices on my Android eBay app and no luck! Seems I've explored every available link on every available page in the app and for the life of me, I cannot find it (them). I've tried to Google this question and th...

Return policy errors

Yeterday evening and today morning cant relist my items in TurboLister. Randomly gives me errors (please specifya valid return policy, return police attribute returnDescription not valid on this site) Creating new listings get the same errors. Just w...

Not receiving all eBay-related emails, issue is only with eBay messages

We never had an issue receiving eBay messages to our registered email address in the past. This is how we have always handled communication. As of the last several months (at least), we do receive many of our eBay messages/notices/etc just fine to ou...

Change to original format

About a week ago, eBay changed its format for My eBay. Now when I click into My eBay, it shows all kinds of stuff that I'm not interested in. I want to switch back to the original format that showed "active listings," "sold items," and "unsold items....

Report Technical Problems To The Better Business Bureau

This is the only way to get ebay corporates attention.

can't report a prohibited item

I went to report a prohibited item, and I can't choose the appropriate reason. The only reason availalbe is Copyright and trademark, but I have no idea if the prohibited item is a fake or not. I just wanted to report it becuase it's prohibited.