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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Ebay signing me out too frequently

For the last couple days, ebay keeps signing me out every time I walk away from the computer for more than a few minutes. I have checked the box to stay signed in. Anyone else seeing this? Using Chrome, Win 8.0.

Reply with offer and shipping changes to free?

I have had 2 items recently...that someone asked for a price via ebay messaging. Both times I replied with an offer to their message...both times the user accepted...yet both times it also magically became free shipping included! The first time I tho...

Idea for next update. A "dark theme" background option.

Many websites now are offering a "dark theme" option for those of us who have a sensitivity to the bright white backgrounds on websites. Youtube and google use one. Can ebay possibly work on making an option for a dark theme for those of us who don't...

Resolved! Feedback entry glitches or new norm??????????

this is what my last 3 received feedback entries look like:And they are not private! FEEDBACK FROM WHEN --Buyer: *****Past month --Buyer: *****Past month --Buyer: *****Past month

Ebay, slide your photo scroll buttons to the top or bottom

There is absolutely, zero reason to have them dead center of the photo. You take a photo and zoom in to focus on an item to only have it obscured because there are these big, blocked scroll tabs on them; dead center of the photo. Nobody takes a photo...

Error when im try change avatar or profile header

Good day, the problem is that I can not change either the profile avatar or the profile header. The problem began after I changed my nickname - and to this day https://www.ebay.com/usr/axviboost ( new name -https://www.ebay.com/usr/serviceprogta ( ol...

DRASIC DROP IN SALES SINCE JUNE 2018 FROM TOP RATED POWER SELLER

I have had a drastic drop in sales since June 2018---I am a top rated powe seller with all positive feedbacks----Is there anybody out there wit same issues---i was told there might be some technical issues----Please share--I'm very concened

Why does buying list show free shipping when using a cell phone but when I click it isn

When Iam checking to buy something using my cell phone some lists show FREE SHIPPING but when I click to see more delails it shows a shipping charge? I have been buying and selling on ebay for 3 or more years and I have not seen any improvement or fi...

Page missing error when open any item

I'm getting Page missing error when i try to open any item in Coins and paper money section. (attachment added)Also getting same error when i try to open any item from my watch list. WHY???? Can anyone please let me know how to overcome this issue.Ma...

Unable to change an ebay auction price even though two days to go and no bids ?

Unable to make offers

I have no idea what has happened, but I am now unable to make offers to sellers, even though the option is there. Seems like any offer I make, no matter what amount, gets automatically rejected with a sort of “error” message. Does anyone know what th...

Unable to open draft. The data couldn’t be read because it is missing.

Keep getting this message whenever I try to list or revise anything. Very frustrating, I use ipad and Iphone and I’ve tried deleting the app then installing it again. No joy. Has anybody experienced this and can give me any ideas how to rectify it

Resolved! eBay Tracking Updates are Out of Sequence

Hi @Anonymous , brian@ebay Note in the screenshot below, eBay tracking shows that 4 hours and 40 minutes AFTER the package was picked up and scanned by my carrier, the label was created and USPS was awaiting the package. I spot checked shipments back...

Can't Issue a Buyer Refund

I tried twice last night and again today. If my PP account is at $0, PP has always just taken the refund from the attached checking account, so I don't think that is the problem. Just in case, though, I transferred funds to my PP account and notified...

Unable to pay for item for 36 hours

I accepted an offer. Went to check out and could not pay. Would not accept my 2 credit cards or PayPal account. All 3 are in working order. Tried all payment methods 4 times on several devices and browsers. The PayPal payment finally went through aft...