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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

My "about" is not showing what I put on it

How do I fix it?

I don't remember my password. Can't create new password because I need to list my current one.

One location states, if you forgot your password, click here to change your password. It sends me right back to a page that asks for my password.

Bidding Not Working on Wifi

I've noticed an issue with the android app on my Samsung S23 Ultra. Don't have another phone to test but I've restarted the phone several times and reinstalled the app between occurrences. So when bidding, I'll go right through to the review bid page...

Payments

My account won’t let me add a debit card after removing an expired card ?? Any clues

Bulk Editing With Excel Through Reports Not Uploading Correctly

I make a lot of adjustments to price/quantity through bulk editing with Excel in the reports tab. Works great and saves a ton of time, until today. 417 listings failed, 815 succeeded. All failures have this error: "Revise Failure 21919165 Error - You...

Can't get over verifying information

Hello, when I am on the "Verify your existing information" page it just keeps popping "Something went wrong. Please try again later." Can you help me, please

Gallery images not showing up

Items I listed yesterday (both auction and fixed price listings) have a problem with their gallery image not showing up. The listing itself has all images fine. I even tried revising the listing and changing the main image but that had no result eith...

Anyone having issues with bulk "sell similar" duplicating listings? Safari

For the past week I've been getting duplicated listings by doing my daily end and sell similar of roughly 200 items. eBay catches some and spits them back as errors but 1 or 2 still slip through and I have to find them and remove. Steps:End 200 listi...

I can't print packing slips

When i try to print packing slips from the paid and waiting shipping page or from the shipping page it does not work. Ebay in general seems to be glitchy all week. I can't access terapeak either. Anyone have any help?

The Feedback - > Follow Up link does not work.

I've tried to follow up on a buyer's feedback several times this morning and the link on the My Feedback Profile - > Left For Others page - > Follow Up does not work.

I can't make on offer

Every time I make an offer, I get the following message: "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance".Help, Please

Bids List Shows Nine (9) Different Bidders, But Summary Says two (2) Bidders. Is that right?

People who are unfamiliar with the details of ebay bidding, such as myself, might not be able to interpret the bidding history correctly. For me, the problem is with the number of bidders. I am unable to identify a way to obtain the correct informati...

Purchase

Hello, I will just given a gift card which I attached to my account and when I went to the checkout and preceded with my purchase. It will come back and say I needed to provide another form of payment. I tried a different form of payment and it would...

Missing orders in purchase history

I made several purchases today March 18th 2025, I went to go look at them and they're not in my purchase history. How am I able to see them?

Resolved! eBay app listing issue with flat rate shipping

Over the past 2 days there seems to be some type of technical issue/glitch on the app when listing an item with flat rate shipping.When trying to enter a shipping amount, it is forcing the optional weight and dimensions to be put in, even for sellers...