More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Current and resolved technical issues - updated as of 2/18/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Gallery images not showing up
Items I listed yesterday (both auction and fixed price listings) have a problem with their gallery image not showing up. The listing itself has all images fine. I even tried revising the listing and changing the main image but that had no result eith...
I can't make on offer
Every time I make an offer, I get the following message: "There was a problem with an eBay internal system or process. Contact eBay developer support for assistance".Help, Please
Purchase
Hello, I will just given a gift card which I attached to my account and when I went to the checkout and preceded with my purchase. It will come back and say I needed to provide another form of payment. I tried a different form of payment and it would...
Missing orders in purchase history
I made several purchases today March 18th 2025, I went to go look at them and they're not in my purchase history. How am I able to see them?
Shipping and return problems with buyer
I sold an item,and it took more than 3 weeks to arrived to the buyer with usps ground advance.the package stay in Memphis post office like 2 weeks ,when the buyer finally received,they complained the item is missing the gift perfume sample I add insi...
Resolved! eBay app listing issue with flat rate shipping
Over the past 2 days there seems to be some type of technical issue/glitch on the app when listing an item with flat rate shipping.When trying to enter a shipping amount, it is forcing the optional weight and dimensions to be put in, even for sellers...
Seller Hub missing information
03/17 and 03/18/2025 - Seller hub - items with bids is blank - 5 showing with bids, but dollar amounts missing
Symbol of ''inches'' replaced by random string of charactres..
The length stated in my variations is provided in centimetres and inches - for the last couple of days, instead of seeing the correct length in inches I only see some random characters! I.e. instead to the Length:60cm (24") -> I see the following: 60...
All listings with quotation marks " " wording inbetween quotaion marks are appearing distorted
382463810779 - look under select size in drop down menu this shoud read 4" x 6" but this i what shows up 4" x 6" -- all listings on ebay are doing this with quotation marks.
Listing attribute options are showing html character entities
When viewing listings on the eBay website, single and double quote characters are being displayed as character entities (" and ') instead of plain quote characters in the attribute options. This issue appears to have started recently within the past ...
Quotation Marks in Variation Listings Dropdown Menu Are Bugged
Quotation marks are displaying as bugged code in the variation selection box. Only seems to be happening on variation listings.
Cannot purchase an item (greyed out buttons)
I am currently unable to purchase an item, either through the buy it now or add to cart options. I have bought hundreds of items on ebay and have changed no information recently, I am simply going through the same process I've gone through hundreds o...
Domestic Shipping Errors While Listing
Starting a few days ago, I am routinely getting domestic shipping errors when trying to enter shipping dimensions and finalize listings. The error says something is missing when I have already entered the shipping details. The only way I have found t...
Payment method not saving/ progressing to next page after using "Make an Offer" Feature.
The issue is in the title. Is this being worked on? What is the workaround to this? Thanks.
It’s not you. It’s us. Our server is down, but we’ll have things back to normal soon.
Happens all the time, anyone else see this a lot? No real way to know how many sales it costs.It’s not you. It’s us.Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages
