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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Custom Templates not inserting correctly.

For the past couple of days my Custom Templates get inserted at the beginning of the description no matter where the cursor is. I have to cut and paste them to get them in the right place. Very infuriating! Is this a glitch or am I doing something wr...

Resolved! eBay website loads so SLOW

I can't understand why eBay's website loads so slow. I have fiber optic internet and a brand-new PC. What's up? I can empty a ketchup bottle faster.

I can not search Custom Sku by partial sku anymore.

I know eBay updated the search feature with custom skus to exact match. There are a lot of sellers who are upset about this. We use the sku to look up multiple items that may be part of a larger lot or a certain shelf number etc... So when we can not...

Months old listings getting charged Promotional Fees

Hi,I saw there's been a glitch with the EBay system causing people to get charged Promotional listings fees on items from months ago. I've had my store getting charged dozens of times in the past few days for items as far back as March, and some of t...

Resolved! feedback

I have been having a problem lately contacting buyers about their purchase/s. When I try to leave them a message, it says seller not found. What's the deal??

Category location for viewed item

Why has the category location information been removed from the individual items that I am looking at? It has been replaced by a useless livestream bar. Is there a setting somewhere I have turned off?

I keep getting "Checking your browser" message before going to item

Nearly every time I click on an item from a search I get the following message before it shows the item page. "Checking your browser before you access Ebay". It gives a different reference number each time.This has been going on for over a month now ...

Adding Payment Method is not working

You can enter all payment details, then when you submit, nothing happens. This has been ongoing for a week now, unresolved.

Canada post issues on postage

Starting to get the same issues as before their update. Sold an item with tracked post and now not showing in my options to print a label at the cost prommised. Called Ebay and only solution as usual is to go to another carrier which is no help. Anyw...

Cannot download a postage qr label

When trying to get postage label I get the error — Postage (in red ) no service available

Ebay adding 20% to listing price

I've been experiencing an issue where I list an item at a set buy it now price but when I click on the actual listing ebay has increased this price by 20%. Customer service has just confirmed this is a technical glitch that multiple users are experie...

Ebay doesn't recognize my address

I've had this for a while, just never thought to ask. Why does Ebay not recognize my address? I go to order something, and it won't ship to my P.O. Box (acceptable, but weird.)I live in a rural area, where all mail goes through the post office, not s...

Disgustingly filthy pornographic images displayed via sponsored advertisements

It is highly disgusting for EBAY to permit sponsors to display pornographic images as if I had any interest whatsoever in such filth. EBAY is thus guilty of engaging in the accepted practice of promoting pornographic materials and should be taken to ...

Can someone at Ebay tell me why SOME search results are SO BAD? Example part # = IRFP250A

Seriously, if you search for this part, I'm usually the second result. There are 60 results currently and the default search criteria is "best match". The first result is for a different but similar part = IRFP250N. This is not exactly the same, the ...

Unable to Change Return Policy to “No Returns” on Listings

I’m an eBay reseller. Most of my listings are set to accept 30-day returns, but for certain items I need to specify “No returns accepted.” When I try to change the return policy for those listings—both in the eBay mobile app (iOS) and on my PC browse...