Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

elizabethebay_0-1738693625546.png

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Erasing purchase history

Hi I will like to know how I can erase old purchases from my acc I have purchases from two years ago!! thanks

User avatar by Explorer
  • 51 Views
  • 1 replies
  • 0 helpful

Updating Info

  every time I go to my selling tab it wants me to “update details” but every time I try to complete sign up, it tells me there’s an error. i’ve tried everything. Different browsers, logging out and logging back in, re-entering my information from sc...

77AD11F2-0C69-44B7-B7E7-A2302B3BF738.png 9DBDD70D-B314-406E-8387-C0018C4F8B9E.png

I never got my package

Hi, I was supposed to get my package my April 26th but it never came and when I look to track it, it says the package hasn’t moved since April 19th. I tried to contact them on the 27th but they never got back to me

User avatar by Enthusiast
  • 54 Views
  • 1 replies
  • 0 helpful

Can’t visit a shop on iOS

Hi. I’m using the iOS app v6.16.0, my device is running on iOS 14.4.2. I discovered a shop that has nice listings, but every time I hit the visit shop button I get the following error - Caught exception when calling service provider. The query must h...

User avatar by Explorer
  • 59 Views
  • 0 replies
  • 0 helpful

Problems with shipping label

Hi, I’m having problems with correcting any issue on a shipping label I wish to purchase on the eBay app. The senders address is wrong and I cannot correct it.

Payment not received

my name is Robbie robtoy. insold an item and it says it’s paid. But I haven’t received anything on my PayPal or debit card. I don’t have a bank account and wasn’t aware I would need one when I started.

Deleting watched items problem

App developers. When you scroll down through your watched items and delete one, you are taken right back to the top/beginning of the item page directly after each delete. This is most annoying and unhelpful. Can something be done about this. Many tha...

what to choose in 2021

What better way to choose from apple or android phones which is better and better to buy in 2021 and what model?

Shipping correction

What to do if I made a mistake to change the shipping address on an order purchased and seller already accepted the payment?

Decline offer w message but message deleting

I listed an iPhone for sale w accepting offers. I immediately received and offer BUT noticed a typo in description. When declining the offer I entered message explaining that I WILL accept offer but need to decline THIS offer so I can edit typo and t...

User avatar by Adventurer
  • 49 Views
  • 0 replies
  • 0 helpful