Mobile Apps

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How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Missing scan barcode in sell an item

The APP had been updates yesterday and it seems it no longer has the option to scan the item barcode for listing an item. It works for search. So now you need to search and then to scroll down until sell by yourself option. Why?

Unable to log into EBay App

The eBay app will not allow me to log in. Also, before it booted me out I was unable to perform searches (using my saved sellers)… Thank you

Phone app not staying logged in

Ever since I updated the eBay app on my phone, it doesn’t stay logged into my account. Every time I open the app I have to log in again. Previously it would stay logged in for months, years without me needing to log in again. Kind of problematic beca...

Glitchy barcode scanner iphone 13 plus/ios 15

Anyone else having an issue with the barcode scanner on the ebay app? Whenever I tap the camera icon to scan a barcode, it will “flick” twice like its taking 2 photos and then on the third “flick” it will finally scan. Really annoying and time wastin...

Resolved! Deleted messages automatically undelete

Okay,for ages now everytime i delete messages they simply reappear when i restart the android app.To be clear,i go into the messages on ebay app,click edit,select all the messages and then hit the bin icon."Messages deleted".Exit the app.Then re open...

EBay app missing

The app is missing from my iPhone. I can only get into my account from a browser. How do I recover the app?

I am seeing Chinese characters in the app again!!!

I went into "Setting's". Then under "advertising and related preferences " And I started seeing Chinese characters again. Is my app hacked? I uninstalled and reinstalled and it's still there!

Unable to change shipping weight and dimensions on mobile app

Just recently, I am unable to change shipping weight and dimensions using the mobile app when trying to print shipping lables. I still can if printing ship label from pc. What's going on??

Auto relisting for auctions

Is there a way to turn off auto relisting for auctions. I don’t see that ability on the app. If I go on the website to list there is a checkbox, but I like to do my listings on the app. And even if I uncheck to auto relist, when an item doesn’t sell ...

can't add items to cart

I try adding items (I don't even have anything in the cart, and it keeps giving me this

Can’t see my country Belarus in the list in “settings”

Hello, I don’t find my country, Belarus, in a mobile app for IOS. It set my region as Poland, and in addition to the fact it’s not true, that annoys me when trying to redirect to pages in Polish which I don’t know.What is the reason of excluding Bela...

15-minute end of bidding notification not coming in - lost a lot of auctions

Hello all: The 15-minute bidding notification stopped coming in. I've already set ON eBay notifications on my device, and went through the app to check all boxes in "Notifications". I performed the Diagnose Notification, and the test push notificatio...

Bidding Can’t View Countdown

When bidding, now with recent app update, cannot view current price or the clock countdown, bc there is a bunch of payment terms and agreements taking up too much space at the bottom. Now the whole top part, where the current bid and time countdown i...

Photo Uploads

Cannot upload photos. Restarted. Restarted phone. Every workaround. Please review asap.

Photo unable to upload - no button

Can’t upload photos I can choose them but there is no way forward to upload them onto listing. Pretty **bleep**e at eBay taking any notice. Have update app numerous times. Vinted it is!