Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Shipping ZIPPO lighter from USA to GERMANY FRANCE CHINA via ebay international shipping or via usps

Hi, Have had returns from ebay shipping service and need understanding of how I can ship zippo lighters without fuel / empty to china, germany, and france. I am too confused at this point to get into the slew of recent issues but would appreciate the...

Product delivered but status not changing on ebay from ship to delivered

I want to know about that i shipped the product to customer and its delivered to customer 3 days ago but on my ebay seller dashboard the order is still showing Shipped rather than delivered what should i do? because i will not get paid until this sta...

Additional Info on Tracking Bug - Items Actually Going to Wrong Destination

I have a shipment that is affected by the tracking bug in the pinned post. But the following was not mentioned in the pinned post so I want to make other users and eBay aware: Example: Tracking 9400108105462965480390As is known, the USPS website show...

Wow, eBay's lying about protecting sellers!!!

Around June 23rd-26th (possibly even longer) eBay/USPS had a serious issue with eBay Standard Envelope tracking. There was an eBay employee who stated here in the community that seller's would be protected from cases/metrics/refunds, but it's absolut...

FedEx committed fraud by lying about the weight and overcharging me after the package was sent

I will never use FedEx again for any shipment. I am warning others about using them too. These dishonest fraudsters claimed that my overnight package weighed 3 pounds even though I weighed it on two separate scales and it was 15.6 ounces. I also conf...

purchasing additional shipping insurance no longer an option for ups and fedex shipping

There is no option to purchase additional shipping insurance when I chose fedex or ups shipping. The option only appears for usps shipping. I believe this is a bug...I tried on mobile and desktop, in advanced shipping options not basic

Stuck in GLENDALE HEIGHTS partly

Thank you for your time in reading this.Hello and good morning,Im a buyer from Europe(Gr) and -had my order delivered from seller in Omaha on June 9th (2 packages 2 trackings)-arrived to Glendale Heights on June 12th-received 1 tracking from ebayA no...

How can I add a second shipping option to my listings?

I haven't listed anything on eBay in about 6 months, so I was expecting yet another unnecessary "update" to the listing form, but it appears the option to select multiple shipping services is gone. I can pick one carrier/service, but that's it. I can...

USPS Return to Sender - ESE

Hello All, I had a eBay standard envelope returned to me today, with a sticker that said priority mail on it. i was wondering if this has happened to anyone before and how did you go about solving the issue?

Delayed for postage assessment, held awaiting payment

Hi yall,I shipped a package to a buyer two weeks ago. All seemed fine and dandy until it reached a facility in Ohio near where the seller was located. For some reason, it went back to the regional distribution center in Ohio and then ended up in a di...

Parcel lost once at hub

Hi can anyone help. Over a month ago an expensive package was deliverd by seller to international hub. Tracking to that point. Since then nothing,no tracking nothing. Ebay are useless as they shut down any attempt to contact. One day to go before fin...

"...not possible to generate the label" - eBay International Standard Delivery

Can't generate lable for buyer in China. Same thing happened for 2 Chinese buyer's address in China. Warning messsage as below. "It was not possible to generate the label. Something is wrong. Please try again later." Item is just a music CD. Size 7 i...

Ebay changed my shipping dimensions

I had a item sell. When i listed it i had the dimension set to 19x19x20. WHen it sold ebay showed it as 1x1x1, and now the shipping paid is off by $100. The shipping paid was $7. This isnt the first time it has happened.

Problems with delivery to ebay international seller hub in Glendale Hills

I sent my package to the Center by Fedex. Fedex confirmed delivery on May 29. I relaxed. A few days ago my nightmare started. Buyer in Mexico (I do not ship to Mexico, ebay decided to do it with this mechanism) complained that he had not received the...

USPS Failed to Scan Dozens of Packages – eBay Siding with Buyers and Withholding Funds

Hello eBay Seller Community, I wanted to share a recent and very troubling experience in hopes that others may have insight, advice, or have gone through something similar. On June 18–19, I dropped off several dozen trading card shipments—some in pla...