Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! Buyer wants a refund, item is still in transit

I have a buyer who has opened a case for an item not received, but I have no reason to believe it's not still on it's way to them. Item shipped the 23rd of May, the last tracking scan was on the 3rd a state away from them. Their concern seems to be t...

How do I get refunded for shipping when buyer asks to cancel order?

I sold an item with free shipping, After I purchased the label (deducted from the proceeds of sale) I dropped the item off at the Post Office. Then when I got home I noticed buy sent message asking to cancel. So I went back up and retrieved the packa...

Shipment issue

I take product from ebay and list into my store after getting my order and buyers paid the amount who will be shipped the order to the buyer ??

How do I get USPS Ground Advantage as a shipping choice?

How do I get USPS Ground Advantage as a shipping choice. I can purchase GA labels and ship that way, but I can't get it as a shipping choice for my listings. Should I just use Parcel select? Or is there something else to do?Thank you.

Buyers being able to "rate" shipping cost on a "calculated shipping" listing, should they be able?

So I've been slowly building this store for this particular company, but I'm not new to Ebay. I've been selling here for 23 years actually. Since starting this store I've listed every listing with "calculated shipping". Some of the items are heavy an...

How many people use USPS and request package pickups only to have them never come?

This has been going on for a while now, at least five years or so and its recently gotten worse.I ship a lot of items at work, and every day over the last four or five weeks I've put in for a Priority or Ground Adv. pickup. 9 times they've failed to ...

Shipping an 18x18x7" 4lb package affordably?

I've asked this before but never really got a good answer here, so I'll try this again.I have a lot of items which will require an 18x18x7" box which will weigh in at 3lb 15oz. I see other similar items listed for a fraction of the shipping I'm showi...

Customer says I don't ship to Canada but I use eis with no shipping restrictions

I received a message from a customer today. They were trying to purchase an item from me (a vintage clothing item) but they get a message saying that I don't ship to Canada. I absolutely DO ship to Canada. I use eis, and when I checked my settings, C...

Buyer not being able to buy, because seller supposedly does not ship to their location

My store is within the United States and I only ship within the United States. I have had several customers contact me saying that they can't put in an order, because of error stating "I don't ship to their location", their address is within the US. ...

STANDARD SHIPPING LABEL

ANYONE ELSE HAVING ISSUE WITH STANDARD SHIPPING LABELS, OVER THE LAST 30 DAYS, ITEMS SHIPPED ARE NOT RECEIVING ANY KIND OF A TRACKING STATUS, NOT AT LOCAL PO, OR PROCESSING CENTER ITS LIKE THEY ARE NOT SHIPPED AT ALL AND THIS IS BECOMING A CONCERING ...

Item delivered to wrong state

I ordered a cosplay item from a seller in China. I messaged the seller after a few weeks asking how long it would take. He told me after it reached the US that it would update and gave me the tracking number. I live in Indiana. The item was delivered...

SpeedPAK/OrangeConnex is HORRIBLE!

Five days to ship out of ChinaOne day to arrive at US Customs (In New York!)Three days for US Customs to okay itSix days languishing in NY for no apparent reason Five days “Departed from Regional Distribution Center US”Absolutely no means to utilize ...

Shipping Label Underpaid Adjustment policies

This morning, I woke up to two Shipping Label Underpaid Adjustments on my Seller Hub, and at first, it seemed odd, as it was 2 adjustments for the same listing; one for $1.50 and then one for $5.24. Now, neither are accurate as it was a 3.5 pound pac...

Combined shipping & stubborn sellers

If you refuse to combine shipping on multiple items, I refuse to either buy multiple items from you or buy from you at all. Plain & simple. Yet so many sellers give a hassle over this simple thing... "Immediate payment required" sellers can't have an...

Shipped item is still listed as needing to be shipped.

I sold an item, shipped it to the buyer, and eBay is still showing the item as needing to be shipped. When I click on "Paid - Ship Now" it brings up a page that says "You have already purchased a label for this order." So I'm not sure what to do. Is ...