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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

California Title 20 makes it against the law to sell incandescent bulbs to California - need button!

There is a $2300.00 fine if you sell an incandescent bulb to anyone in California, it is illegal to ship bulbs to a California address; in the listing, where I can choose not to ship to foreign countries, AK or HI, we need an additional button for Ca...

Unable to edit the listing

Getting this error message whenever trying to edit the listing Well, this is embarrassing.We're sorry, but the listing tool isn't working right now.Please try again later.Go to Seller Hub page

DNS Failure on postorder.ebay.com

Do other people experience an error when attempting to reach postorder.ebay.com? I receive the following error. I am unsure whether is it is the fault of eBay or my ISP.Service Unavailable - DNS failureThe server is temporarily unable to service your...

Tracking not being uploaded when using ebay bought label

I purchased a shipping label from ebay yesterday. I printed the label out, took it to the post office, and had it scanned in. The USPS system shows it in transit. The eBay tracking shows "tracking number provided, ship by Monday, May 5". I am not the...

Resolved! Under MESSAGES, can’t delete old, empty folders

I don't see a way to delete them. please tell me how to delete them.

[Buyer] If an item sells after receiving an offer from the seller, the offer is stuck in summary

So a few days ago, I received an offer from a listing I had checked a few times. The item is NOT on my watchlist anymore. The item sold on the 30th, but the offer still exists in my summary and cannot be deleted, or selected to be deleted. The only t...

Cant view all of my listing in seller hub

I have 7,000 plus listings, but on the back end in seller hub the most it will show me is 200. At the bottom of the listing page there use to be page numbers that you could click on to view the remainder of your listings but it isn't there now. Seems...

Not able to send offers

I have the same problem as another seller. I can't send offers or go to my selling pages beyond the 1st page. I have been selling many years and the problem is not anything I am doing wrong. My sister sells and she could not sell an item by hitting "...

You can't relist this, because you've selected to automatically relist it.

Why does this message even exist? Whether I turn the "auto relist" switch on or off, I can't list it again and it's not auto-relisting, so WTH ebay? How do I get my item listed for sale again?

Issues with condensing description into readable paragraphs when starting listing

It seems with the new “simplified” updates to eBay, after writing out the description and seeing the live listing the structure of the description changes. Rather than seeing nicely condensed paragraphs on mobile, you get these insanely long lines of...

ebay app send offers to buyers under tasks is not there

This is located on the selling tab under tasks. It was there one day, gone the next. Then again one day, now gone again. Ebay IT was supposed to call me back. Wondered if others experienced this issue.

Gift card purchase Refunds lost in system.

I can't find $900 worth of refunds sent to me apparently.

Resolved! Updated app, now can't upload photos

Yesterday I updated the eBay app on my Android. Today I sat down to do some listings, and when I attempt to 'upload photos from mobile', the app on my phone will only access 'cloud media app.' I am at a total loss here. I can click on albums, but it ...

Blocked ebay User's 15 Messages Have All Gotten Thru to Me Tonight

I have not ever run into this before. Blocked has always worked. Yes, I have both the choices checked.Tonight I had a run of rude messages & questions clearly answered in the ad. I nicely answered these questions, then ended up blocking b/c I could s...