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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ebay changed print label screen and took away download label option - bring it back!!!!

I download my labels, I have to in order to print them out. You took away the link to download labels, the new button gives me no ability to save the label or download it. I go to the shipping labels page and try the download label link and it just b...

Photos not showing, problem with gallery image.

For the past 2 months, 20% of all our listing images are having issues. Images are not showing up in gallery. Customer service is also unable to help. We have multiple stores and images showing up in 1 ebay store will not show up in the other stores....

Results missing when sorting by Lowest . Full results when searching by Highest.

Searched an item which had 15,000 results when sorted by Highest price first. Simply changing it from Highest to Lowest cuts it down to just 70??? Does it on Apple and Android platforms. Why are the results being hidden? Thank you.

Language is setup to English but the item description is in Spanish

I spend half of my time in Florida and the other half in Puerto Rico. Currently in PR. I always use and buy from eBay.com. Never had this problem before until recently. My default language is setup to English. Trying to buy some stuff and everything ...

Ebay not allowing me to set shipping costs-

After 23 yaers of selling- I cant set shipping costs- - Keeps asking to set shipping- I do and it won't accept the settings - anyone else? Looks like I;m going to lose a day of work.

Shipping Policy Bug

When creating a new listing, or revising a current listing on PC (Google Chrome) the drop down menu in the shipping section is not allowing us to choose between our existing shipping policies and just displaying the current shipping policy.

Trying to do "Sell Now" to copy another sellers listing instead add to my cart - Not Working

I found a listing similar to an item that I have to sell. Under the picture is the 'Have one to sell? Sell now' I click on sell now and it adds the item to my cart and wants me to check out.

adding/deleting items from watchlist

When deleting an item from the general watchlist, it is removed from all custom lists as well. Would be great if this was rectified. Also would be great if we could once again just add an item to a custom list directly from the item listing. This use...

All product descriptions in Spanish

I primarily live in the USA. My main "ship to" address is in the USA. I have gone into account settings and set my acount address and country to USA. The entire eBay site is in English - EXCEPT.... The PRODUCT DESCRIPTIONS. Every. SIngle. Description...

eBay's AI is completely incompetent at this point and time

I plan to file in small claims on this one to test the waters for a class action which I believe has to be brewing with eBay’s AI failures that, via the forums, appear to be widespread. No matter the terms of service, a corporation still cannot out a...

Relisting an unsold item creates blank images saying, "There's a problem with your Gallery pictures"

See example here that I relisted: The Doobie Brothers - The Captain And Me | eBay The images were perfectly fine in the original listing. I ended the listing this morning. Then later today I went to relist it and got the issue with the broken images....

Unable to print shipping labels, labels not downloading 7/3/2025

Tried printing a shipping label this morning, printed one yesterday with no problems. The print screen has changed since yesterday so they must have updated something. It isn't working. The print label button does not download the label. Please fix t...

Frustrated with lack of customer service / tech support

Back in March, I was able to do an online chat with customer service about an issue. a ticket was created for technical support to figure out and get back to me. I've tried replying back thru the email they sent and in April they said it was still be...

Cannot download May's financial statement.

I'm trying to download my Financial Statement for May. I received an email and message saying it was ready. When I went to the page to download it, I discovered this page has been redesigned with a lot of useless graphics and fewer options. I tried t...

Buyer PAyment Issue on Ebay's Side

Not sure what you are doing however my buyer (says) he has paid for an item and his bank confirms that EBAY ran the two credit cards successfully but the order which was first acknowledge with the normal thank you for the order, was promptly cancelle...