Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Trouble Listing Using Firefox

I seem to having trouble listing an item using Firefox. Have been using FF for many years and have never experienced this issue before. I use templates to create my listings and when I try to modify one of the templates for a new listing my changes a...

Motorcycle Parts Compatibility Not Working

Hi the parts compatibility is not working correctly for motorcycles. It has been working great for a few years now but it ain't today. Honda cars come up not motorcyles.

Unable to upload photo - pics to return an item

Update: Resolution found: Can't upload photos to return item using Safari, but Chrome browser works.The problem is Lockdown Mode. Although it provides enhanced security, it is somehow interfering with photo upload for returning an item. The workaroun...

Ebay Catalog not finding any products

Is anyone else having an issue with the Ebay catalog? Regardless of what product I try to find in the catalog it just takes me to a blank template.

Listing Tool Not working Properly

The listing tool is suddenly not working properly with Firefox (I'm on a Mac). I've tried another browser (Brave) and it seems okay there but it's a hassle to keep switching. If I unclick the show HTML checkbox, it doesn't work. The preview will not ...

Frequent Forced Password Resets

Ebay has force-reset my password 9 times in the past 4 months. The boilerplate message implies that someone has been using my account, but oddly enough, I've never received an email informing me of a login attempt. How they are using my account -- in...

Search engine is down

I did not receive it option disappeared...

So an item that I had ordered had not shown up after 20+ days... it was scheduled to arrive May 21st, and it was May 26th. I had messaged the seller the prior day, and was feeling flustered. I started an "I didn't receive the item..." Support ticket....

Can no longer see if there are listings eligible for offers on the Seller Hub

Up until a few hours ago the top left box on the Seller Hub was a summary of actions needed. This included, among other things, the ability to see which items you can manually send offers to, i.e. new watchers. Without this information there is now n...

Klarna/ eBay gift card

Bought Klarna/ebay gift card. Error message states that ebay doesn’t show this card in their system. Pls help!!

Feedback link next to username not working.

Every time I click on the feedback link next to a buyer's / seller's username, it takes me to a blank page. When I try to refresh the page, it's still blank.

bulk edit tool not working at all

for the last 3 days my bulk edit listing tool isn't working.just has a black circle that keeps going around in a circle

I’m trying to bulk update all my listings. Impossible. Why?

Never Ever had any problems with bulk listings before this morning.I have used it for years…A little circle ️ just goes around and around and around.Thank you in advance for your help!

We've encountered an issue on our end

I tried to sell and at the end and when the auction listening should go live, it shows me the message: We've encountered an issue on our end Thank you for your patience Try again I tried again and again and I cannot sell. I pressed the ? icon in the ...

The option to add an item to custom list has disappearred from the item listings

The dropdown that used to be available on the right side of the "Add to Watchlist" button has completely disappeared. Checked firefox and safari.The only way I can see to add an item to a custom list now is to add it my watchlist, and then from that ...