Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Filing a domestic Claim towards USPS

Hi Folks, I finally had one claim (buyer received a totally broken item) going through. However, on the application form, it asked for the amount excluding the shipping cost, therefore I was able to retrieve the loss partially. Did I misunderstand? W...

Resolved! To include a packing slip or not?

Howdy, I was just curious what you recommend doing as far as packing slips. Do you include them or not, that is the question? Thanks in advance for your reply!

Shipping

so if the buyer pays for the shipping then why do I get charged for printing off the label if it’s already paid for by the buyer

UPS SurePost - beware!

I recently shipped an item by UPS SurePost and it was damaged by the post office. Even though eBay says that the item is insured up to $100 they don't tell you that this only applies to the transit of the item with UPS. The post office considers it u...

During this week I've received two orders with my address written wrong, no street number.

Both sellers said the that was the address they printed from Ebay, so what's happening? Why does Ebay give wrong addresses? ( in my page address is right) . Where should I write to complain ? Thank you

USPS Shipping Delays Ahead

Just a heads up to both buyers and sellers... USPS is knee deep in problems, and it could be getting worse in the weeks or months ahead. As the days unfold after Dejoy's resignation, further discoveries of undelivered mail piling up in distribution c...

USPS positive adjustment (credit)

OK so I just got a message that one of my USPS Priority packages was slightly lighter than the weight I put on the label so I will be getting a $1.29 CREDIT. I don't think I've ever seen one of these since I started online selling in 2001 Not complai...

Shipping question

I sold a product for $50, buyer paid 15 for shipping=$65. I bought the shipped label from eBay for 10. $65-10=$55. Final payment eBay sent $40 to my bank account. Did I pay for shipping twice?

Resolved! International Shipping to Germany and is there a hub in Miami.

I recently bought a item from the US. The USPS tracking says its a ground avantage package and is going to miami fl. The Seller got the label from Ebay directly and Ebay has my right adress from Germany and it said so on his deviece too. But the labe...

USPS strikes again!! package from NJ to WA is now in San Juan Porto Rico, where next? Maybe Guam

Purchased an item from a seller in New Jersey, he shipped to me in Washington State. It bounced around NJ for 4 days and has now shown up in San Juan Porto Rico. I saw the tracking this morning and almost spit my coffee onto my keyboard. Can't wait t...

How to stop failed to deliver package from being RTS

USPS tracking just updated a package to "Refused" saying it was refused by the address and being returned to me. The Buyer contacted me saying it was never delivered to their residence to be refused. Their Address is correct and that is the address o...

Resolved! Can't get the order that Í paid for that I didn't order.

Why am I not hearing anything about my claim No# 2-190891243904. Item No. # 356419710147. Are they waiting for some kind of a statute of limitation or something? Am I worried? Yes I am. I stand to loss $ 250 with nothing to show for it because ebay a...

Buyers asking to re-ship returned item.

I received a package that I sent to a buyer, they said it was returned to me because Ebay attached the wrong address on the shipment details. They gave me a new address and asked that I send it there. Can I ask the buyer for a pre-paid address label,...

Now you see it Now you dont?

Im selling some racquets, On one computer I can see the sale but I cannot make a shipping label with That computer,Why is it the computer I need to make the shipping label with, I cannot see the item sold?

Tracking no longer viewable after Import Duty refund

Got an order thats still currently heading to the international shipping hub in Illinois of which I chased ebay for a refund for wrongly charged import duties. They've now issued a partial refund for those duties. However, I can no longer view the tr...