Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Some screwy eBay emails.

Today (Aug 12) I received an email from eBay that says "Your package is now with USPS". It has an estimated delivery date of Aug 7 (and was in fact delivered Aug 8). So why am I getting an email TODAY telling me it is NOW with the USPS when it was de...

1 label on 2 parcels

So i had a repeat buyer of the exact same item and i accidentally used the same qr code for both of them they both arrived fine but is there any way i get my money for the second one that obviously hasn’t been tracked by ebay because the label wasn’t...

Shipping Label Adjustment

On 7/23/25 I was charged by FedEx (eBay Labels) for a shipping label adjustment (order #22-13303-73132, tracking #390988319782) in the amount of $31.00. (the original label was $23.57) The reason given was, "Irregular packaging". The details page for...

Media Mail - how to find it when listing

Under 'help' it lists Media Mail as an option, but I cannot find it when making a listing for a book.

International shipping from Denmark

I just moved to Denmark and can't seem to setup my international shipping information. It continues to show I'm still in the US. How can I change this? Thanks

forgot to include an item in the sold listing.

I shipped a sold item yesterday that’s being sent to the eBay hub, but I completely forgot to include the receipt/original invoice that I stated would be included in the description and photos.What is the best way to handle this? Should I send the re...

Shortchanged on Shipping

I’ve returned to selling at eBay after a hiatus of nearly three years and have found that, unlike before, I’m almost always shortchanged on shipping even though, when creating listings, I’ve disabled eBay’s “recommended shipping” charge, which is cle...

Orange connex?

Hi, not familiar with orange connex delivery process.Will the item be handed over to the USPS and placed in the mailbox OR, will this orange connex deliver directly to the address as we got a lot of porch pirates.What if no body is home? Will orange ...

Ebay international Shipping

Customer purchased items from Hong Kong, I am approved for international shipping. I want to send an invoice to the customer. The message I get says " You have not specified postage to the buyer's location. Please verify the shipping options before s...

Resolved! Item delivered but buyer claims it was not

Buyer says package not delivered but eBay shipping tracking says it was. Now what?

USPS not marking as delivered, buyer not answering, USPS not picking up calls. Now what?

I'm a seller who sent out a package. It was out for delivery August 4th, then switched to "Awaiting delivery." August 8th - Messaged buyer asking if they got their mail, no response. I can only assume buyer just doesn't log in much because their acco...

Shipping cost.

I'm new. I sold a large study Bible for $30.00 that went for $50.00. new condition. I charged $15.00 for shipping. I ended up paying $30.00 at post office. I ended up making $5.00 profit. I'm discouraged. Shipping charges are killing me. What do othe...

Shipping label was delivered for item, but not the item.

I bought a set of encyclopedias. A shipping label stuck to a piece of cardboard was delivered by the post office. A note from them attached to the label says "Found loose in the mails at the USPS Denver NDC." I don't know if I have any recourse. Eith...

Shipping Question

I sell using ebay envelope for some of my items and have that listed as the shipping charge I also add ground advantage as a choice to the buyer at checkout. I noticed if an item goes past the 20 dollar limit im still just getting the ebay envelope p...

Sold a Ashtray with a matchbook with Ebay international shipping

I saw I can't sell a matchbook with matches internationally so I offered to refund a few bucks to the buyer to not include the matchbook with the ashtray. So I'm just going to ship the ash tray by itself. My question is, when the Ebay international h...