Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Unable to Select eBay Standard Envelope for Stamps Postcards etc...

Items are stamps. They are to be listed under the "stamps" category. They are packaged correctly within the dimensions required and when chosing my shipping service the Standard Envelope IS showing as a choice.I select the Standard Envelope service a...

Resolved! free shipping

How can I offer free shipping??

FedEx lost Smartpost package and is giving me the run around

I dropped a package in a FedEx drop box on May 1st and a few days ago my customer contacted me and said the tracking says it's not been shipped. Over the last few days I have been on the phone with FexEx customer service who are useless, been to the ...

Postmaster General Louis DeJoy just said:

Americans should get ready for uncomfortable postage rate increases in coming years as the U S Postal Service seeks to become self sufficient. Rates are expected to rise 6.5% on July 10. You've been warned. https://federalnewsnetwork.com/management/2...

USPS combines First Class packages with Priority Mail Packages

Hello and hope everyone is doing well. I wanted to make all Ebayers aware that the Post Master General decided that all facilities should co-mingle First Class Parcels with Priority Mail Parcels. Basically mixing small packages that weigh under a pou...

Resolved! Packing Slip No Longer Includes Photo Thumbnails ???

Until the last week or so, I have always been able to print a packing slip that includes a thumbnail size photo of the item. Now suddenly the photo thumbnails are gone from packing slips! It's a lot more clear for the buyer if a photo is included. Fu...

shipping label question

I sold an item that weighs 11 pounds and offered to pay for shipping after it sold i realized that the ebay recommendation for shipping put a weight of 3oz on it so now what do I have to do to get the correct shipping label. I read somewher that i ha...

Ebay shorted USPS surcharge.

I am dealing with a mess which I imagine many people are. I sold a golf club and shipped it using an Ebay-generated label. The label cost me $26.54 (as the seller) purchasing from Ebay. The USPS returned the club to me and said I shorted them $13.75 ...

Shipping from South Africa

Hi, anyone selling from South Africa please advise on reasonable courier services to ship globally. I sell handmade shoes, hats and scarfs. Thank you in advance.

Need help. Package arrived damaged to buyer's house.

I shipped a $300 product to the buyer's house via UPS and it arrived damaged. It was a computer monitor, and the screen cracked. What do I do now? Can I get reimbursed for the damage? I printed the UPS shipping label here on eBay. How much is the pac...

High Shipping Rates

Hello, I've been selling on eBay(US) from last year but I am facing a issue of high shipping rates from the very first day, even on the smaller items I have to pay $6 - $10 shipping. Does anyone know how to tackle this and from where I can get better...

No shipping-pick-up/delivery

I do not know how to let eBay know I am meeting up locally to deliver item buyer purchased already. App wants me to “ship” item now?? Or upload tracking info. Dropping item off Saturday. Help, I don’t know my next step in my seller account. I don’t w...

I have an issue with a buyer saying "No secure location is availible."

The buyer will have until Sun, May 15, 2022 to either revise the feedback or decline your request. If they decide not to respond or decline your request, please respect their decision. I have been trying to get through to the buyer but the buyer is n...

buyer wants to add money for upgraded shipping after completing purchase

I completed an auction...got paidnow buyer wants to upgrade shippinghow can I do this?

Restocking fee

I'm trying to return a keyboard I didn't like, I used it for maybe 30 minutes and quickly realized it wasn't what I was looking for and put it back in the box. I requested a refund and I get a email from the seller saying "Hello,I’m sorry this keyboa...