Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I got a item returned to me because buyer forgot to change address how do I send invoice to reship

I got a item returned to me because buyer forgot to change address how do I send invoice to reship the the item. She is willing to pay for me to send it to her new address.

I can't change the address for a order

Someone placed an order and sent a note to please change the shipping address but after editing the address the message "Something went wrong and we were not able to generate the label."I have edited addresses in the past, so whats wrong?

Resolved! Buyer claims Item was not received - tracking shows as received

So, buyer bought an expensive bag from me, USPS tracking shows it was delivered but they claim it was not and also claim that they talked to USPS and have a security camera that would show it was not delivered when the tracking said it was. Do I go a...

How do I find coupon for discount on Ebay shipping supplies?

How do I find coupon for my discount on Ebay shipping supplies?

Global shipping handling time

I have global shipping on my listings. Have had 2 sales in the last week and both are telling me to ship in one day, I have 3 day handling time on all my listings. Why is this happening?

Buyer opens a Refund case after 60 days ! what should I do ?

A buyer opens a case after 60 days , the purchase was done on January 16-22 , it was shipped on january 17, the estimate delivery date was January 26 , the tracking number shows trucking progress and attempt of deliver , then later shows not one clai...

Resolved! How Does a Buyer Request an Invoice to Combine Shipping?

I have buyers that would like to purchase multiple items from me. I ask them to request an invoice from me but they tell me they are not able to. Is there something that I need to do on my end for them to be able to do so? What are the steps to reque...

Singer fetherweight sewing machine

when I find an item of interest I click on it and it goes to a screen that says no longer available. how do I fix. it does this no matter what I click on.

Combine Shipping charges

Trying to get setup on how to combine shipping on purchases on more than one photo to send them a invoice for there purchase.Can someone help me,thanks.

ebay just deducted label fees from last week?

My 'available funds' was at $200 before lunch, but then it mysteriously jumped down to $130. Turns out they're suddenly charging me for shipping labels purchased last week. Does it normally work this way?

Just how many times will USPS raise their fees?

Not sure what the general consensus is on ebay but how much more will USPS raise their fees and at what rate will you stop using them to ship your massive amounts of items via USPS? They have the most horrible service, slowest, and the laziest delive...

Delivery of product that was stolen from my mailbox before I received product.

Someone please help with options to my query?

Losing sales to ebay glitch?

Hi, I have been putting up several coins for sale with calculated ebay standard envelope. The listings meet the criteria for standard envelope as far as i know. Recently I've had at least 3 customers (NY, LA, IA) message me that they could not comple...

Not updating the shipping

I shipped out a package a couple days ago and it’s been entered into the Usps’s system, everything looks fine as it gives updates on location but it still doesn’t say it’s in transit, it only says it’s been accepted on “…that date”. It arrived in the...

Resolved! After file a claim should I refund to customer first or wait until case close?

Hello, Y'allRecently My customer told me he received damaged package. and I filed a damage claim on UPS.I purchased UPS shipping on Ebay, and added additional liability coverage. Meanwhile waiting email from UPS. should I refund customer first or sho...