Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping calculator is not combining the dimensions in multiple items order!

The shipping calculator is combining the weight of the items but left the dimensions of the box as is. This indicated that multiple items would fit in the size box meant for one item and resulted in the buyer being charged less money than required to...

Is there a way to disable this invasive new insurance popup when creating a label?

It just started in the last week. Whenever I generate a label from within eBay, if the shipping method doesn't include enough insurance to cover the order, it now throws up a popup asking you if you want to buy insurance, and the devious thing is tha...

double payment for a shipping label

I mistakenly made a second request for a shipping label and was charged twice even though I used only one. Is there any way of getting reimbursed from ebay for the label I mistakenly requested.

eBay's Removal of Ability to List Items with Commercial and Retail Rates

Prior to July of 2023 we could set our eBay carrier discount setting to charge retail prices for USPS. We could override this USPS carrier discount setting on individual listings by selecting Parcel Select as a service within the listing form and thu...

Ignore eBay's suggested package size and weights!

I highly recommend IGNORING eBay's weight and package sizes on the listing tool when you see them. I have no clue where they come up with them but in my case I would price myself right out of the ballpark with extremely inflated shipping costs. Scree...

Selling and Packaging Porcelain Products

Typically I try to order items in original packaging and boxed. That is not always possible. I just received an order where 3 out of 7 items were damaged. These were ordered without original package and box. Now my excitement is I had just received p...

International shipping via Asendia gone wrong, liqudated item?

I made a sale to Canada from the US and ebay did the whole Asendia international thing. The item I sold was a video game controller for the WII that is shaped like a gun, but is obviously not a gun. I put in the correct codes on the custom forms etc,...

Buyer says item not delivered, tracking shows it was

A buyer just filed a claim that their package was not in their mailbox though USPS tracking shows it was delivered. The tracking number is already in the eBay system since I generated the label through it. My options to respond to the claim shows the...

Why does Fedex not know the size of it's own flat rate boxes?

I used FedEx 2 Day One Rate Small Box and it has a standard set of sizes. I was purchasing this shipping with the understanding that it was a flat rate (one RATE) which accounts for the size selected and any weight under 50-70 lbs. But now I'm being ...

What packaging TAPE do YOU use for shipping???

Howdy Everyone!!! I have a question! What tape do you use for shipping? Do you have a preferred brand or "model"? Why?Also, Where do you buy it?

poly bags shipping

I want to ship three small packs of jean's patches. Poly mailer. Not an option?

Two shipments in a row didn't show up

For the second purchase and second shipment in a row, I get notification that an item was delivered but it was not. I had to get a refund on the first item because they sent it to the wrong address. I live at a senior apartment complex. There is only...

Shipcover voided my insurance because I shipped to the address ebay gave me

My warning to everyone, do not make the same mistake I made. Avoid Shipcover. I had a buyer purchase an item. I bought the shipping label through ebay and shipped to the provided address. When the item arrived in their town for delivery, USPS said it...

Resolved! When Do the Items Arrive...?

What gives eBay the right to keep changing the dates when items arrive when seller doesn't input tracking but they supposedly have tracking?...Items are around $700. I think.So, items have not arrived as of yet of priority shipping.To make matters wo...

stolen packages from mailbox PRIOR to USPS scheduled pick up

Hello. Unfortunately I had 3 packages in my mailbox yesterday for scheduled usps pick up and that were stolen- as my carrier states there were no packages when she arrived for pick up. The packages were not scanned in last night-- that's when I start...