Shipping
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Ship Cover policy number

How can I find a Ship Cover Policy number? I am a small seller. If I only have one item to send out and I add Ship Cover, I never see a policy number anywhere. If I have a few items to send, I can use bulk label printing and then it will show up if I...

User avatar by Adventurer
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Shipping

How does eBay calculate shipping? Do they use list price or the eBay discounted shipping cost?

How To Track Fedex Ground Economy

If you're like me, you're no doubt seeing more and more dead stall packages that were shipped via Fedex Ground Economy, which is a discounted joint service with USPS. Fedex refers to this service as Fedex Smart Post. This is a service that begins wit...

Sold item shipping to Japan denied!

Hello! I was just informed that an item I sold via the International Shipping program to a customer in Japan could not be shipped. Does anyone know about any particular restrictions in place? The item was an antique slide projector from the early 190...

eBay charging wrong shipping fee

I had a customer buy an item where I had the shipping weight listed as 2.8 lbs, 20x18x12. eBay only charged the buyer $4.98 for shipping, which is completely incorrect. Now I'm the one having to pay most of the shipping fee. My item was sold for $34....

Resolved! Ebay Standard Envelope - Honest input requested

I've been selling on ebay for about 2 years now and have been shipping my items USPS ground advantage. My items qualify for Ebay standard envelope and I am currently considering switching to that shipping method to save the seller shipping fees, save...

Resolved! Questioning Advice about VOEC number from customer service

I sold an item to someone in Norway. I use the Ebay International Shipping Program. The buyer wants me to make sure I write a VOEC number on the package so he doesn't have to pay an extra import tax. I called Ebay costumer service. I was put on hold ...

Worried About Cancelling Orders — How Many Is Too Many Before eBay Flags My Account?

Hi everyone — I’m a bit concerned and would really appreciate your input. I have shipping restricted to North America and clearly state in my listings that I do not ship to freight forwarding services. Still, a buyer registered in Honduras has placed...

Fedex Ground

I shipped something in April to an address a few states over. The tracking shows 5 days of transit to the its destination then it stops and I only see that is "on the way" but no updates in over 3 weeks. I asked the buyer to open a claim which they d...

User avatar by Adventurer
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  • 8 replies
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International Shipping

Hi, I recently shipped a childs toy International Shipping to Brazil. The item was not delivered because it was a Restricted/Prohibited Item.It was returned to me by the delivery service. I refunded the customer the purchase price.Can I recover the $...

User avatar by Explorer
  • 230 Views
  • 7 replies
  • 1 helpful

Package Returned For Insufficient Address

There is always a first time. I had a package with free shipping come back yesterday with “Insufficient Address” on it…it was a mobile home park, and there was no Lot number. It was over $5.00 to ship this. I messaged the buyer yesterday and did not ...

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