Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Tracking shows delivered at my local post office

I sold an item and dropped at my mailbox. Tracking shows delivered to my local post office, not to the buyer.USPS confirmed it's still in transit. How can I make sure eBay and the buyer know when it actually arrives?Thank you!!!

buyer claims product not received

Buyer claimed merchandise never received however we see confirmation on our end that it was delivered on 12-6-25 To add to this, this buyer contacted me saying that an item had not been received and it was not even my product as it was from a seller ...

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Item Location

Does it bother anyone else that a seller will list the item location in one part of the country and then find that it ships from an entirely different place? Example: Item is listed as located in Columbus, OH. You think 'Oh, that's not far, I'll pay ...

Ordered an item from Italy and having issue

On December 22nd, I ordered an item from a seller in Italy and the next day he shipped it but also messaged saying that the rules for shipping had changed for the method that he uses and the other method would cost a lot more. He hoped everything wen...

Resolved! I am in Europe, I need a buyers email address to ship internationally, most buyers ignore messages

Hi,I hope you can help, I am pulling my hair out in frustration, this not only effects me but all sellers based outside of the USA.To ship internationally we now need a buyers email address, this is mandatory, we can not ship without it.For 15 years ...

Resolved! FedEx shipping adjustment

FedEx has charged $34.45 adjustment for a toy that weighs 14oz with the box on top of the original shipping charge. This is the second time it has happened. How do you dispute this. FedEx won’t do anything without a FedEx account number which when sh...

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New York

On December 22, 2025, I placed an order (order number 11-14006-30330) with a delivery date of January 16, 2026. I have been unable to find the shipping information for this item. Subsequently, on January 7, 2026, and January 12, I contacted the selle...

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