Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Clearance delay because of missing tax info - MEXICO

Hello! This is my first time buying off eBay. I got a digital camera from Japan to Mexico and it was going well. I got some notifications that it was with FedEx when it entered the US but then it arrived to Mexico and now I’m getting a “clearance del...

Resolved! Buyer Claims Tracked Package was Missing the Contents--what to do???

I have been selling collectibles (stamps and autographs) on EBAY since 2006. Maybe I have been lucky but I have never had a situation like this before and need the EBAY Communities help. If it were not for EBAY's International Shipping Program, I wou...

International buyer on an item specifically listed as US shipping only

I sold an item and marked it everywhere including wording it in item description that I send to USA only. I was given only $5 in shipping for this item so they definitely didn't pay to ship overseas. I got a letter from ebay that said "This item will...

Dollar general closes for middle of day. FedEx cannot pickup packages.

I have two packages out to buyers at dollar general store 19601. The dollar general store is a FedEx drop box. The store closes everyday during the middle of the day. Sometimes, and I mean sometimes they are open in the morning. Then same thing, only...

Sellers address was wrong

I've updated my address I don't know how many times. I even updated it through my account but the shipping address still has me in Colorado. I just dropped off a package in Las Vegas to be sent, is it going to screw with shipping if they expect it ou...

Shipped a local pickup item

I listed and sold an item as local pickup, but ended up shipping it to the buyer. The items remains as "awaiting shipment," because the buyer doesn't have a "confirm pickup," number. Anyone know how I can resolve this? Thanks!

Shipping page chsnge?

I’ve noticed recently that when I go to ship items I’m not getting to put all the information in on one page anymore. Rather, I’m having to go into each item and enter weight/package size, then print individually for each item. Is this new format? Is...

Resolved! Can anyone help me figure out why I paid $9.20 for a 8 oz. GA package?

8 oz. package in a 9" X 7" ebay padded envelope.Usually ships for about $5.20.I just caught one (that already shipped) for $9.20.I'm just trying to figure out where I screwed up.

eBay/USPS reusing tracking numbers after only a few weeks!?!

I shipped out 20 packages today - June 21st - and had a buyer email me saying they just got a notification that their package was delivered on May 28th to an address is a different state. I checked the tracking, and sure enough, they're right. I doub...

International Shipping

I had a buyer reach out to me that the item they received was not what they ordered. They sent a picture of the item and packaging, and its not what I sent out or even anything I sell. It was an international sale and obviously got the wrong label at...

Can't print shipping labels nor scan form

What is going on? Labels and scan forms have printed just fine for years, including last Saturday. Today, Monday, I paid for 5 labels and eBay sent them to a PDF file instead of my Chrome desk top. I cannot print any shipping labels nor the scan form...

"Shipper Embargo" Returned Shipment

Hi...we had a customer in Hawaii order something, and it was sent via FX Ground. Label purchased on eBay. It was returned, and had a label on it stating "Shipper Embargo." Did some interneting, and sounds like it could be various things ie "port cong...

Resolved! What are my options for shipping a John Deere Pedal Tractor and Trailer?

I have a John Deere model Pedal Tractor and matching trailer that I'd like to sell and offer shipping. Do I need a really big box or strap it to a pallet or ? Need help on this one.

3PL shipping

How do I get eBay to mark a shipment as delivered from a 3PL shipping company called uniuni? My package was delivered on the 12th of July 2025 but the tracking number doesn't give accurate updates to eBay because they don't recognize the shipping com...

What is considered "standard" & "economy" shipping?

eBay used to provide a table in the Help pages that provided a list of all of the shipping services sorted by whether they were: Expedited (Priority Mail),Standard (First Class Pkg), orEconomy (Media Mail) [ Examples above] Does something like this e...