Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

GSP not showing on my listing and won't allow me to revise it

Hi , I have a potential buyer from France who told me that I don't post to France -news to me.I go to my listing and it doesn't show that I post using GSP ( there's usually a blue button showing that I use GSP). So I try to revise it and it won't all...

Resolved! How do I avoid this shipping issue in the future? Buyer purchased more than 1 quantity of our item.

We had multiples of an item. So for the listing we input the quantity of 10, and input weight / measurements for calculated shipping. Buyer purchased seven of that item. How does ebay figure that shipping cost? Buyer paid $55 for shipping but cost us...

Resolved! Help with shipping

Another question for the pros , I made a label wanting to ship my product with a gift box , but I’m shipping ground advantage and the mailer I was going to use that fit it is flat rate luckily I looked up to see if you could do that , so my weight is...

Resolved! I CAN'T FIND MY ORDER NUMBER

I accidentally deleted the email you sent me about my purchase and I want you to send it to me again.

Resolved! Can Someone Explain This Tracking To Me?

I've never seen anything like it before. It said on the listing that the seller was in the U.S., one state over from me in fact, and it is a 3 oz strap for a CPAP machine, free shipping. Smart package between USPS and UPS?

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Resolved! What if ESE gets lost BEFORE first USPS scan

My ESEs only get an originating scan about half the time. What happens if one gets lost? Will ebay cover it? I've been taking pictures of them in my mailbox or being dropped into the mail slot at the post office. Not sure that would help though.

GSP - shipping to Israel

I had an issue with a UK seller sending an item through global shipping. The item was returned to him. Following a query ebay told him they don't ship to Israel ATM. Is it true? The seller just posted the item back on sale, I can see a shipping cost ...

Why does it take so long for a purchase to arrive or for a sold item to reach the buyer?

Not a fan of this new Ebay shipping program. When I sell a n item, usually a 45 record, It arrives through the buyers letterbox the day after payment is made. With this idiotic system it took 11 days to arrive, just not good enough! You don`t get the...

Is it me? Is priority mail taking longer to deliver

I just checked an order.Mailed on August 4 and it's still "in transit".I would expect delivery 2-3 days, not 4 days and more.

USPS Ground Advantage and Insurance

I happened to be on the phone with the national USPS customer support center working an issue with a lost first class mail package. Of course as we all know, or at least most of us do, that first class packages do not have insurance coverage from USP...

Have There Been Changes To International Shipping?

I have shipped at least 10 packages overseas in the last four years. They all went through the hub in Illinois. I never had any problems. Some of the packages took a long time to get to the customer but both the customer and I could follow the packag...

South African courier companies shipping coins

Hi.I am a coin seller in South Africa who is just starting out on eBay and I intend to sell to buyers worldwide. I have however encountered my first huge hurdle that I don't know how to clear. I have everything in place and all I need now is a courie...

Shipping

How do i add USPS Media Mail as an option for a book I am selling. The shipping options do not offer

Can't Do Shipping Label Because Address Is Too Long?

Hi, someone placed an international order and it seems their 'name' is too long (over 40 characters). When I go to buy the shipping label, I get the below pop-up. I was going to remove a few characters in the name field - the space between the first ...

USPS Affecting Late Shipment Rate

I dropped my packages off at a different USPS location than usual across town because I was in the area. They were scanned as accepted over 24 hours later and show the packages were sent to my local location. There is no history of the packages being...