Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipped the incorrect item by mistake

I shipped an incorrect item by mistake. By the time I realised the mistake, the item was already in transit. I have notified the buyer. Should I wait for the item to be received by the buyer, prior to shipping the correct item? I am trying to get a h...

I offered flat rate for $25 shipping, buyer selected US Priority Mail for $143

I listed an older laptop computer for $99 plus $25 flat rate shipping. I thought Flat Rate restricted the buyer to only the flat rate. But the buyer selected US Priority Mail for $143 when they purchased. The shipping cost more than the laptop ($99)!...

Resolved! Postage Policies, and how to turn them off.

How and when did I sign up for something I would never have signed up for? I now somehow have 20+ different postage policies connected to my listings, when to the best of my knowledge I've never even saved any policies. And all I want to do is standa...

Fedex Ebay label adjustment.

Had a 53 dollar adjustment with Fedex on a single golf club box. I made a mistake of an inch and half in length. I purchased the label at 15.95.Then a week later I get the adjustment email.To make a long story short since I had a prior adjustment 2 y...

Enroled in International Shipping but can't???

We are enrolled in International shipping but a customer in Norway has complained that he gets a "Seller does not ship international" alarm ???

USPS LOST MY PACKAGE.IT WAS SCANNED AND IT WAS OUT ON THE TRUCK FOR DELIVERY.THAT WAS 5 DAYS AGO.AM

IT WAS SCANNED AND OUT FOR DELIVERY ON JULY 28,2025!

Missing shipping from UK to Czech republic

Hello, a few days ago there was no problem with shipping from UK to the Czech republic. All items on ebay.co.uk had shipping fee + import tax ---- no problem. But from 2.8.2025 all of items have this ---------------- "Shipping:May not ship to Czech R...

Major glitch, "Get Shipping Label" button disappeared after issuing refund, can't ship

Two buyers had multiple purchases yesterday. Both buyers over paid for shipping. I always combine shipping, after packaging, I've refunded the over payments to both buyers. Here comes the major glitch, the "Get Shipping Label" button disappeared. Can...

Resolved! DOMICILIO

Agradeceria me indiquen como modificar el domicilio de entrega del producto que compré

Unable to deliver to buyer. The item has been shipped back to you.

I have no idea why this order was undeliverable and is being returned. I have not heard a word from this buyer. I don't know if there was a problem with delivery or the buyer just marked return to sender. I also don't want to pay for return shipping....

International shipping through Ebay

We listed a teeshirt. There was no option to restrict to US only. The winner of the auction is overseas. Ebay says to send to them, and they will forward to buyer and guarantee the item. How do I do this? Where do I send the item to " an Ebay hub" so...

Shipping Label Adjustment Question

Hello,I recently got charged for a shipping adjustment for a package I sent out about two weeks ago. It was a 4 pound package and the post office stated the actual weight 16 pounds. I use two different scales to double check my shipping weight so I k...

Lost Package via FedEx SmartPost - Claim Unresolved

Hi everyone, I’m hoping someone here has experienced something similar and might have advice or insight. Back in November, I shipped a pair of high-end headphones using a FedEx SmartPost label purchased through eBay. Tracking shows the item was hande...

Scan forms page says I dont' have any scan forms available

I printed a couple labels in the bulk label, and went to generate my scan forms and it told me to buy some labels. But I already did.....any one else having this issue?

Excessive shipping charge to Portland address on a 3 oz item Glitch?

Does anyone know why all of a sudden i get over $ 8 dollars USPS ground advantage charge on a 3 oz item going to 14030 NE Airport Way Portland OR 97230-3442. Usually those light items are about 4-5 dollars. I'm shipping another item of the same weigh...