Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

I need to purchase insurance from a 3rd party - any recommendations?

I sold a piece of artwork here on eBay and need it insured since FedEx won't cover it. Of course its going to the furthest point in the U.S. from me in Calif. It's only a few thousand dollars, but actual art insurers only want to deal with higher val...

New post about Tarriff info shipping to Guam.

I sold a small item that is supposed to ship to Guam. It is asking me to fill out Tarriff paperwork even tho they are a US territory. I am afraid my shipping is going to be more if I go through with this. I did cancel the order but the customer said ...

Used ESE to ship card but USPS lost the item

Hello. I sold a card and used ESE to ship it out. I was a bit worried cause there were no updates on the whereabouts of this card but then the Buyer sent me a message along with a photo showing the envelope and a letter from USPS pretty much stating ...

Resolved! What Does Accepted USPS Picked Up Item Means?

Hi! So I Got A Notification From USPS Saying It Was Accepted And USPS Picked Up Item.

After Authenticator - would like to be shipped to Fedex store for pickup

I have a watch going to the authenticator. I may not be home when it arrives to me and I would like eBay to send it to my local Fedex. How do I get this done?

Shipping electronics to Guam

I just sold a used ipad to a buyer in Guam. Since it has a lithium ion battery and is a preowned device I assume I need to use USPS ground advantage. I can imagine such a shipment would either take a long time or it would never arrive, getting lost i...

Resolved! How to Handle a Rejected Shipment Dispute

I have a situation I've never dealt with before and am not sure what the best way is to resolve it. I purchased an item from a Canadian seller to be delivered to me in the US. I was well aware that the de minimis exemption was gone and expected to pa...

First time combining shipping

First time combining shipping on an order. The customer had already paid, so I applied combined shipping after the sale. When I went to print the label, I was charged for shipping. The customer paid for shipping on both orders when they checked out, ...

selling 2 items why isn't shipping doubled when buyer buys both?

l list a item but I have 2 of them (quantity 2) and Buyer buyers both Why isn't shipping doubled?do I have to stop listing quantity 2?

Yum Rxpress

Who is Yun Express. I was told FedEx was delivering my package. Now I'm told Yum Rxpress is delivering it. Who is Yun Express?

Shipping Label Canceled

I canceled a shipping label and Ebay said it is cancelled. Do I get an email for Ebay saying it is cancelled and the amount? It as 4 days since I canceled. Ebay said it will be a few days, and an email said to might take 15 days. I the meantime, Ebay...

Resolved! My package was sent to the wrong address

I ordered Doc Martin series and the item was sent to an address in Florida. I have no idea how the address got in my account. I do not know whose address this is. I am trying to get a hold of eBay to explain what is going on? I feel that my account w...

Resolved! Sellers delay shipping

Recently, I have won several items that have been delayed to ship. I pay for all items immediately, many with shipping (and handling) charges. While eBay states an estimated delivery date for all, sellers either: 1) wait to ship for 3-5 days after pa...

I sent a package via FedEx SmartPost ground parcel. It got stuck with FedEx. How do I file a claim?

I sent a package via FedEx SmartPost ground parcel. It got stuck in transit at a FedEx facility. The system says that I called before and that my package did not move since then. The package was shipped on 24 March. As of 4 April, it is sitting in a ...

How do I determine combined shipping refund amount

Already paid. Shipping combined but I don't know what the difference is and what fees may or may not swing both ways? I always end up guessing and refunding more than it could possibly be in hope the frustration time drain stops. Help appreciated.