Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Buyer Claims item is damaged. What to do?

The buyer of one of my items claims it is damaged when he received it and I’ve seen the pictures and it clearly was not like that when I shipped it. So I think the USPS damaged it. What do I do? This item was worth over $200. I don’t want the item ba...

Why Does Ebay Accept Invalid Addresses??

I've tried Global Shipping and had to opt out two days later after three international addresses came up as "Invalid". In all three, they were simple mistakes or omissions(like zipcode for Hong Kong) which were easily rectifiable by moving some text ...

Cannot print ebay label from my chromebook anymore.

After I buy my ebay label, I try to print it from my Chromebook. As usual, the viewer opens, and I click on the printer icon and select my HP printer. It says it's starting to print, but then I get a chrome pop-up that says "Couldn't print. Check pri...

Resolved! Tracking Details

Hi there, I'm relatively new to eBay but on one of my order tracking updates it says that the last thing that has happened is "Tracking Details Uploaded" and "Tracking Details Uploaded - PRE-SHIPMENT INFO SENT USPS AWAITS ITEM". This was 8 days ago a...

Dymo Compatible Labels

I'm looking to get some Dymo 99019 shipping labels for my Ebay packages. I've seen many people saying to make sure to get American ones, not Chinese,as Chinese can wear out the print heads prematurely. Where can I find 99019 labels that are compliant...

eBay Standard Envelope questions

As we understand it, the ebay standard envelope is not a regular envelope with a special label, but a marked/branded item, like the ebay boxes and priority mail stuff is - and if that's the case we would have to get them first? And we're pretty sure ...

Resolved! Suspicious Seller

I hope this is the right location to post here as I am new but I got a problem with a seller. I bought one time from this seller before and eveything was fine, although, never recieved a tracking code but I did got the item. So I thought I could trus...

Resolved! How to only pay for shipping once if multiple items are purchased

I have a listing that has 6 of the same item. If a buyer purchases more than 1 of them, do I have to pay shipping for each one they purchased, or once they pay can I combine them into a single package and update the weight and dimensions for the sing...

Korea Post - are they good?

How reliable is Korea Post? I bought something from Korea on eBay and the tracking has not moved since 15th March when it reached the International Post Office in Incheon. To those who have bought things from Korea, does it lose parcels very frequent...

media mail

What do you do when a buyer choses media mail and includes that price for shipping but the item is not a media mail items and it costs much more for the seller to ship? Help! Lately it seems everyone is selecting Media Mail but I can not ship items i...

UPS damaged package,now buyer wants a full refund and says never got item. UPS claim?

So a buyer I sent an item to UPS damaged the package delivering it to the buyer but now the buyer wants a full refund from me. Isnt this something he needs to open a damaged package claim with UPS? He claims he never got the package either but I know...

Shipping Policies

Is anyone having an issue with the Ebay app asking you to choose a shipping policy and return policy? I did make one small edit on my dashboard for returns and now it won't let me list because of this error message. Any clue to what I did wrong?

At what point is a shipping carrier liable?

First post here. I'm a buyer making a return. AFAIK, buyer holds some liability to shipping damage when making a return for an INAD. But if I packaged an item adequatley- bubble wrap over each component, air bags around every corner, and on top and b...

Resolved! seller sent package through courier service. Pitney Bowes.

i'm waiting for two weeks.according to parcel tracking system, it stopped.it doesn't reach the Global Shipping Center. i don't have a clue where it is. maybe my parcel is lost. and I know about Pitney Bowes's nororiety.what can I do?

Resolved! Trying to set up shipping as a flat $4.75, no matter how many books my buyer purchases.

We're selling several books by particular authors. jThe listings are with variations for each title. We're trying to set up shipping as a flat $4.75, no matter how many books the buyer purchases. How do we do this? I'm sure this can be done. Just nee...