Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

USPS QR Codes Issue Has Been Resolved

Update as of 7/13/23: We recognize that the issue with QR codes may have resulted in delayed shipping. For this reason we eBay will automatically protect your seller performance for these transactions including: Your late shipment rate Your valid tra...

USPS Priority Envelope - international shipping hub

New to international shipping. I usually use flat rate USPS Priority padded envelopes and enjoy the $8.30 cost and pass a little savings to my customer and gain a small edge on my competition by offering shipping for $9.99 instead of the standard $10...

shipping fees to Canadian buyers

I have been a member of eBay since 1998 and it is sad to see eBay become nothing more than a money grabbing machine. When I first started with eBay, it didn't matter if it was a being sold to an American or Canadian, sellers used the post office to s...

Resolved! Ahoy!

When I create international postage labels using Pirateship's Simple Export rate, it uploads to ebay that I shipped the item but it doesn't upload the AHOYxxxxx tracking number. Does it upload that for you guys when you do it? If it does, what carrie...

Resolved! bulk editing a shipping policy

I created a shipping policy for the new Ground Advantage. In the process I also added two more policies.My question is, when I need to change my handling time, can I just edit the policy and that would change all the listings? Or do I need to go crea...

media mail was only option offered...

I'm currently waiting for return of a package that was sent with media mail postage. The problem is that when shown the options for shipping, usps was the only option, and first class/priority was greyed out, with the tag that it was buyer selected.....

Updating to USPS Ground Advantage

The Shipping team is in the process of updating Ground Advantage service name and rates in listing flows, we expect updates to be completed over the next day. In the mean time you may experience the following in listing flows: Service nameShipping se...

Need clarification on pkg size for EIS please

elizabeth@ebayHi, I'm looking into EIS and wondering about package size. I was reading here: https://pages.ebay.com/internationalshippingprogram/seller/terms/It's number 3, d, ii on that page. it looks like packages must be at least 7 1/4" wide x 10 ...

USPS Ground Advantage - was assigned to a 3 lb 15 oz pkg!?!?

I'd anticipated a heavy item that just sold would not be impacted by this Ground Advantage option. But when I generated my shipping label, it was prominently displayed on Buy Delivery, so I purchased that service. That cost savings is delicious. Afte...

seller is being unhelptful for tracking of item

bought on May 24, 2023. never takes this long and says customs cleared june 4, which means it should have been delivered or a message to pickup at the po. contacted seller and gave a -alls good, on its way-let it sit for a few more days. nothing. so ...

Combined Shipping Calculation Error

I've been searching for the correct answer but not getting what I'm looking for. When I have a buyer purchase multiple items in a single order, eBay appears to simply add together the shipping charges as if they'll be sent individually, rather than i...

Is USPS Ground Advantage always by ground, or sometimes air? Need to address restricted items.

One thing that hasn't been clear to me is whether or not USPS Ground Advantage is always by ground/surface. With Parcel Select Ground, it was always by ground. Ebay labels used to allow declaration of restricted substances, such as Lithium batteries,...

Ebay's Shipping Calculator does not accept 15.99 Ounces for GA

If you are shipping on Ebay the calculator does not accept decimals. There have been posts stating that if a package is 15-15.99 ounces to enter 15 ounces not 1 Lb as you will be charges higher rates.How do we know if this accepted by the USPS? I do ...

Resolved! Is there a glitch on editing First Class to Ground Advantage?

This is what Im seeing when I tried to edit one listing. It doesnt even list Ground Advantage. Is this a glitch? All my ' policies' have those numbers at the end too, like my 30 day returns. What is going on?