Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! question about international shipping

I am enrolled in the new eBay international standard delivery program. Most of my items also have USPS First Class International for my Canadian buyers only. The USPS price is usually more by a few dollars. My questions is this: If I have 1st class I...

What happens if the buyer doesn’t pick up?

Hey I ordered a package May 30, and it arrived at my post office June 13. I did not get any information on what post office it was sent to, and then on July 8 it was sent back to New York. I then got a letter by the post office that the package had a...

User avatar by Rising Star
  • 3622 Views
  • 4 replies
  • 0 helpful

Resolved! Billing for UPS

Hello! I normally ship via USPS but just shipped an item out through UPS today. I’ve noticed that UPS did not bill my eBay wallet/account. When will I be charged for the shipping label?

Resolved! Buyer got wrong address

I dropped a package included tracking at usps yesterday, buyer contacted to me and said wrong address so they want to cancel all order and want to change address but already out of shipped. It was shipped priority flat rate. Can return mail back to m...

User avatar by Adventurer
  • 148 Views
  • 3 replies
  • 1 helpful

Why did seller ship via UPS knowing there's a strike coming?

I ordered a hockey jersey from Ontario, Canada that's being shipped to the USA via UPS Standard. The seller insisted on shipping via UPS despite the likely strike that'll happen August 1st. I'm extremely worried I won't recieve my jersey as the strik...

User avatar by Adventurer
  • 283 Views
  • 18 replies
  • 0 helpful

Shipping costs

Hi all,I have a question that I hope someone can answer for me. When I sell an item that weighs under 15 ounces, using calculated shipping, the buyer is not being charged the whole shipping cost. For example, two days in a row I sold a craft supply, ...

User avatar by Explorer
  • 72 Views
  • 2 replies
  • 0 helpful

Bubble wrap

Looking for reasonably price bubble wrap. We could order from uline and just do a 30 day net, but there a $60 freight fee, due to the size. I've looked all over the place, and usually people complain about the quality on the cheaper stuff. Just see i...

Resolved! Sending Supplements to the USA from Canada

Can I ship cinnamon extract supplements from Canada to the USA? I received an order from a USA customer for a bottle of cinnamon extract supplements. I packaged it up and gave it to my courier, but the package seems to be sitting and not moving. I am...

What's up with Ebay Standard Envelopes?

Anyone having an issue where Ebay Standard Envelopes shipped through the USPS don't have updated tracking and just vanish in the postal system? I sell a lot of trading cards, and most of them are low value (under $20) so I ship using an Ebay Standard...

EIS opinions

hello everyone, just looking for some opinions about EIS. We always used Ebay Standard Intl, which worked fine and got plenty of orders from Canada and the UK, and other countries on a regular basis. Since however being automatically enrolled into EI...

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