Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Changing Charity Seller shipping address (only)

Experts, I'm asking this here to avoid messaging eBay, but that will be my next step if necessary. I live in California but have become the designated seller for a non-profit in Michigan. EBay anticipates the use of designated sellers, but I didn't f...

Returning automotive part that does not fit

Purchased something that was supposed to fit our 2008 vehicle, but does not. Seller takes returns. So far, so good. When we contacted the seller, they want us to pay the return shipping. Then I initiated the return through eBay. It produced an automa...

Resolved! Shipping label (underpaid) then USPS SHORT PAID FEE ?

Hi, I shipped an item after purchasing a label from Ebay and apparently the box I ended up shipping the item in was larger than the box that was originally described when I purchased the label. So, a few days after the item was shipped, Ebay charged ...

Shipping times change after purchase (question from buyer)

As a buyer, I've noticed this happening just recently and wondered what is going on with ebay. Major discrepancies between the estimated delivery at the time of a item and the delivery time referenced by ebay in the final feedback prompts. I make a p...

How do I change my shipping label size to a 4 x 6?

I was printing labels 2 to an 8.5 x 11 page. I want to use a new thermal printer. How to I change the label output to use the new printer and print one label per page?

Shipping Charges

it would seem ebay shipping charges have really escalated in the last year or so. Some folks are asking $115 shipping charge for a $130 item. There are many more cases like this. What's up with that? Because of this I have started shopping on Amazon.

seller providing fraudulent shipping and tracking

beware of sellers giving tracking information that is fraudludent , check the tracking number and details, it will show item weight and dimensions, I recently ordered a 5 gallon bucket of gear oil, 85w90,the tracking information showed the item shipp...

Resolved! Buyers overcharged for calculated USPS Ground Advantage shipping

I sold an item in which I specified calculated shipping for USPS Ground Advantage. The order details shows that the buyer was charged more than what the shipping label cost. This happens for all of my items since the switch to Ground Advantage. Befor...

Combined Shipping

Who came up with this language? It had to be a buyer! I know I’m not the only seller to cringe when asked to combine shipping. Can they just ask to adjust the shipping cost instead of thinking we can send multiple items for $4.13?!

International shipping

I am a new seller on eBay. I have listed an item from World War Il. I am getting questions about international shipping from buyers in Belgium and Australia. How does that work? What do l have to do extra? Any help would be appreciated.

Issues with shipments to South America

I really hate to block an entire continent of potential customers. About 50% of my sales are going to places other than the USA or Canada. Almost every order I shipped to South America in the last 90 days has gone MIA. No matter how I shipped the ite...

Resolved! Available for Pickup at PO Box - Item not Delivered?

Hey there, I just sold an expensive item that was delivered to a PO box. The item was marked as "available for pick up" but it has not been indicted as "delivered" on eBay, rather it is still indicated as "shipped". I am posting to get further info a...

Same issue, restricted item with no explanation why

Shipped a keyboard and got a notification that they are returning the item. No explanation why nothing. Even if they fully refund me I lose money and time that took me to buy packing materials etc.

Aquiline Tracking BEWARE

Resurrecting a post that had identified undesirable results from Sellers using Aquiline Tracking / Shipping for US based purchases. I made a purchase on July 20, 2023 and after the financial transaction processed received shipping information that th...

Resolved! Aquiline non-existent & impossible shipping

I received a notice at 11:39 this morning that my package had been delivered at 4:10 this afternoon. What?? Obviously impossible. Well, it’s 3:10 now and there is still no package ( I even checked nearby houses). I’ll be amazed if it actually does sh...