Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Can the USPS even be trusted anymore?

I see their workers regularly and see how much their services cost and how slow they are, so I already had my doubt. Then I ordered something myself that was only 200 miles away. It said 2-4 days. The package has travelled over 6000 miles now and has...

Delivered to Agent, Left with Individual

Hey! ”Delivered to Agent, Left with Individual” This is the latest status I’ve got from USPS. What does this mean?

First time A Package Was Damaged by USPS, how do I proceed with Insurance Claims?

Hello all. I unfortunately got bad news today that for the first time one of the packages I sent out was damaged and the item was received broken. I am currently talking to the buyer about what they want to do, but most likely it seems the next step ...

Resolved! How to charge for shipping after the fact?

Hi, there. I used to sell on eBay on a more regular basis about 5 years ago. Now, it's here and there. I feel like I used to be able to counter offer with things like "sure, but shipping will be included" if I had something listed with free shipping....

Didn’t use eBay shipping label. Voiding is not an option.

I printed the label from eBay. Packed the item and realized it was 12 pounds heavier than the label stated. I brought it to the post office to get help where they scanned the label and told me that they could “postage due” on the package. Then they t...

Resolved! Shipping cost.

I always weigh and take measurements before listing an item. I also do not use a flat rate or free shipping but use calculated shipping. In this situation, the buyer paid less than the actual shipping cost even though my weight and dimensions were sl...

Shipping label refund hasn't processed?

Hi there! This is my first time using this so I hope I'm doing this correctly. A couple weeks ago, I sold a set of CDs. I purchased and printed the label which was formatted according to the original package and the customer's requested shipping meth...

Strange situation?

Sold an item, shipped it out the next day via Fedex Home Delivery. Checked tracking same night I dropped it off, tracking said ready for pickup bring Gov ID...location was Fedex store I dropped it off at. Went next morning, they found it sitting in "...

Shipping damage

I do not understand why buyers blame sellers for shipping damage and never seem willing to file an insurance claim with USPS.

WTHeck is PSA Vault and Authentication???

So, I just sold 9 PSA-Graded Pokemon cards. I expected to be shipping them to the buyers. BUT, instructions tell me to ship all of them to some sort of authenticator. They HAVE been authenticated by PSA and, of course, sealed in the PSA case and the ...

Question about international shipping, in the past it was a probem...

In the past it was a problem to ship international, because the destination country had poor tracking. This allowed the buyer to steal the item with no arrival claims. Does that problem still exist, it's been over a year since I tried it. I want to o...

I want to know how to change the settings on shipping. All of a sudden it change to policy number.

I want to know how I can get back to regular shipping. I used to mark media shipping are what ever I was going to use to ship then all of a sudden it changed to policy numbers. Now everything I ship is 7.00. Can’t anybody tell me what I can do. Thank...

Resolved! 8 McCullough Dr New Castle, DE 19726 Scam

I am seeing an alarming number of sellers on EBay and Amazon, complaining about this address and the whole concept makes no sense to me. Sold a $50 used Go Pro camera with a tons of unopened, unused accessories. Post office said that the address coul...

Resolved! I'm new to Customs Forms, What do I fill out, what do I keep blank and where do I put the forms?

Hello All, I have a package that I have to send out through the normal international route, and I have custom forms I have to fill out. From what I see I have to fill out the item and information(size and weight), HS Tarrif Code, and I think I'm supp...

Resolved! Shipping Refunds

I had a customer who wanted bundled shipping for multiple items. However, she purchased individual shipping for each item. I do not know how to bundle shipping in this instance. Instead, I sent her items singly. She wants a refund for part of the shi...