Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Resolved! Mail and packages being stolen out of my mailbox

I live in a rural area. We have our mailbox groups at the corner of dirt roads and a paved road. There are about 10 or so mailboxes in the area. I had three packages stolen from my mailbox. One of those packages was a return from a customer. USPS sho...

Combined shipping

As far as shipping time, it is set on each listing....(as you list it)If you want to change all of them you need to "bulk edit" every listing.(I don't know if you can do that on the phone app)

Adding a Tracking Number

Can someone please tell me how to add a tracking number in My Ebay? Instructions say go to sold, more actions, add tracking number. When I go to sold there is no option for more actions. Used to be so much easier. Buyer bought three items but did not...

Resolved! My Package USPS Ground Advantage Got Delayed By Weather Condition

Hi! My Seller Shipped My Package Today From Fort Thomas Kentucky And It's On it's Way To USPS But Then I Got A Notification Saying USPS Tracking Tells Me It's Got Delayed At Processing Expectation Regional Weather Delay. So I Contacted My Seller She ...

Resolved! Ebay Stander Envelope shipping for coins Issues

I had an issue with the lady at the post office. I had one coin to mail it was a quarter. I did every thing correct by the Ebay guide lines. She stated to me you need to add .44 cents for non machinable envelope. There was no way to explain to her ab...

Resolved! How to stop Ebay from vastly over charging for international flat rate (rate table) shipping??

Been through every option in the listing UI, every article I can find on the subject, just cannot get this to work... We use a 3rd party international shipping carrier not supported by Ebay. So we built a rate table with the proper rates for all coun...

Unable to purchase eBay Standard Envelope this morning

Unable to purchase eBay Standard Envelope this morning. The "Purchase Shipping Label" button appears non functional.

DID YOU KNOW: eBay Standard Envelope Shipping Protection Does NOT Cover the Postage??

I just completed my first claim for a lost eBay Standard Envelope. The seller claimed they had not received the order, so I issued them a full refund for the total amount of the sale including both the item cost and shipping. While I was happy with h...

USPS

I am having an unusual amount of packages being lost by the USPS. Tracking states package will arrive later than expected date, than no follow up. I have placed a missing mail form with the USPS with no results. Buyers file a complaint that the item ...

Buyer paid WAY more for shipping than I did for the label!

I'm VERY new here (just started listing a week or so ago) and I've noticed that for both the sales I've made so far, the price that eBay charges my buyers for "eBay calculated" shipping is higher than what I am actually paying - in one case it's over...

Resolved! Receipt half of label not printing

The last two labels I printed (Sunday or Monday, and today) have printed without the usual "receipt" for my records, leaving half the page blank. Is everyone seeing this?

Item hasn’t shipped

I ordered a Blu Ray on Saturday 1/20. It’s now Tuesday 1/23 and my item still says paid, but isn’t showing to be shipped. The EDD is Friday 1/26 to Thursday 2/1. The seller uses DGM Smartmail Expedited to ship. My question is, does DGM Smartmail prov...

Resolved! I can't get a refound for an item i bought!

Hi im new to ebay and i need your help So i bought shoes from a guy and have not recived them yet i payed by paypal and i do not know how to open a case the date of the purchase is Order placed onFri, Jan 22, 2021 and it said it will arrive Estimated...

Ebay relies on USPS as valid info

Now that a BOT determines shipping data, when an item is not labelled as shipped the seller gets a defect. Sadly if feedback was taken into consideration, it would be seen as mailed and delivered. But now more defects bring higher selling fees which ...

Adding Tracking

I Purchased a label for ebay standard envelope. I would like to add the tracking number to another order. I plugged in the tracking number. What do I chose for the carrier from the drop down menu?