Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

Shipping?

It always gives a long shipping deadline on ebay..i want to change to 3- days..with same day shipping..how can i do that?

Resolved! Item recieved by buyer but not scanned delivered INR case open

The buyer opened an INR case yesterday and then got the item delivered today. I know this because they sent me a message through the open case saying they just got it delivered. The problem is the tracking has not updated to delivered and still says ...

Ebay USPS Flat shipping rates versus regular Flat shipping rates

I will be trying to sell some items in the near future and have a question about shipping for USPS flat rates (envelopes, boxes etc). My understanding is that ebay rates are less then the standard shipping rates. Does anyone know where the ebay rates...

Resolved! Shipping to Hawaii excluded.

I have Hawaii excluded in my shipping preference but someone from Hawaii won an item I had up for auction and I am not sure what to do. Do I ship it or contact the buyer and let him know I don't ship to Hawaii and refund the buyer. This is first time...

Buyer started item not recived case and got fully refunded and then recived the item.

Buyer bought item that was delayed due do the end of year and overseas shipping. buyer started a item not recived case and got fully refunded and then right after that item was delivered. ebay deducted the full refund from my account and buyer is not...

eBay Global Shipping not resolving customs issue

I purchased an item from the UK to be shipped to the US through the global shipping program. The item is stuck in US customs because one form is missing. UPS, the US carrier, has reached out twice to resolve with no response. I have contacted eBay th...

Buyer started not received case

I sold a jacket to a customer overseas. I paid the hefty shipping cost, advertisement fee and eBay fee. It arrived on-time, they attempted to deliver it and collect customs from the customer without success. The customer filed a claim that he didn't ...

Shipping multiple boxes

I am selling something that requires shipping in 2 boxes. How do I add the weight and size to the shipping cost?

My package is stuck in Mamphis, TN

Hello, Usually I send all of my packages from Egypt to the US using FedEx. However, I'm currently facing an issue with my latest order. Upon checking the FedEx tracking number, I noticed that the last update was on January 18th, stating that the pack...

Resolved! Can Seller's Make The Shipping Calculator Quote eBay Rates Instead of In-Store Rates?

I'd like to make my listing more appealing by quoting the calculated eBay shipping rates to the Buyer instead of the calculated In-Store rates. Is there a way to do that?

Checking the Status of a Voided Shipping Label

If you want to check the status of a void request for a shipping label or just confirm that the void request went through then you have to do it on the actual eBay website. You can’t check the status of the voided label through the eBay app.

shipping to X in search, then looking at each item it says "does not ship to X"

so I live in Israel. some may not want to ship here. but why when I search, it brings up items that after clicking those items it says "does not ship to" ? mine is set to show shipping to my country. just dont show it then. theres no use to show me i...

Could we get more granularity in the First Class International destinations country list please?

I want to offer First Class International shipping to all my buyers in *all* the countries that support the Electronic USPS Delivery Confirmation for First Class. But eBay only explicitly specifies these destination countries for First Class Internat...

USPS

Is anybody having problems with USPS ? I am having alot of problems with lost or missing mail. Tracking shows package will be late for delivery with no follow up.

Resolved! Shipping option changed from Media mail (Customer selected) to Priority Mail Flat Rate Envelope

I got an email from eBay yesterday and the buyer had selected Media Mail as the shipping option. It was for some 3.5" floppies. When I went to print the shipper, it showed that Media Mail was the Buyers preferance, but it was greyed out, and Priority...