Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Resolved! Protect against empty box claim

Hi - a buyer just made a BIN purchase on a sports card I sold. The buyer has 0 feedback and I’m concerned about getting scammed. Specifically, the “I received an empty box claim”. What is the best way to protect myself from a buyer that says they rec...

Shipping 4 sold items together

I combined four sold listings in one shipping label. Will my funds still be released for the listings I didn't purchase a shipping label for... when they all arrive together delivered?

Resolved! E-bay announces " expansion of international selling to Puerto Rico " ?

Puerto Rico is PART OF THE UNITED STATES ! It is under the U.S. Postal system with zip codes just like the 50 states and Washington D.C.-i've shipped items to Puerto Rico many times in the past 15 years...why does E-bay consider this something new ?

Resolved! Post-EIS: PR. AK, HI: could I still quote & ship regular ground advantage to those places?

I cannot find the specific answer to my specific question. When a buyer sees something shipped via EIS, they see a higher total price. I quote both direct international and the EIS international option worldwide… BUT:Post EIS: Once it moves into EIS,...

rollo shipping label not printing the correct size

The rollo printer not printing wrong size

free shipping

Hi, i am new to selling on ebay. All of my items are calculated shipping. Can I offer Free shipping on certain ones and not others. thanks

Confused about combined shipping

I sell mostly pins and keychains and am trying to get my combined shipping settings working properly but can't seem to find the correct option.I can send 3 or 4 items in one padded envelope for the same price but want to charge $0.30 additional handl...

Error trying to create a USPS shipping label

I'm getting this message: It was not possible to generate the label. Something is wrong. Please try again later. I created a label earlier today, but now I'm getting this message. Is anyone lese having a problem?

Printing eBay labels through Shipstation?

eBay provies 'tracking' with this USPS First Class letter mails which is something USPS doesn't offer through Shipstation. Is there a way to do this that I'm missing or do I have to print labels through eBay only?

I shipped too soon!

Im not near a printer , out of town, so I shipped my items next day via p.o using hand written labels. Ebay notifies me this morning of the payout. Which has deducted the shipping cost in the total. I used my own $$ for shipping pre payout. Does this...

Resolved! Concerning announcement that Puerto Ricois to be included in eBay International Shipping

The announcement is quite puzzling - Puerto Rico is part of the United States, and sellers can use the USPS options, such as Ground Advantage, to ship items there. Leave things alone! Please don't mess this up!

Resolved! Puerto Ricso - EIS

Email came out today about Puerto Rico now being under EIS.Had a conversation with an ebay rep and said, you all know that PR is part of the US right?They said, the change was to move it to EIS because PR requires customs forms and some sellers don't...

Can I tape 2 identical boxes together and ship using only one shipping label?

I recently sold 2 different items to the same buyer. Both items are in identical boxes (7x5x2) Can I tape the 2 identical boxes together and ship using only one shipping label? Thanks!

Resolved! 1 of my 6 packages was never scanned in by USPS and my ship by date is approaching.

Hi everyone! I'm a new seller, been at it for a little over a week. I ship primarily video games, but have managed a few sales on CD's and DVDs. On Friday I dropped off 6 packages at my local post office. These were Ground Advantage under 1lb labels ...