Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Shipping

How can it be possible to sell something for ten cents and charge $300 for shipping? That's crazy.

Resolved! How Do I Even Get Combined Shipping to Work?

I followed the steps in the Offer Combined Shipping topic linked below. I set it to allow combined payments. And then I set a flat shipping rule to subtract %100 for each additional rule. However, when I open an incognito window and fill up a cart wi...

Buyer wants a refund

Hello everyone I have a buyer who lives in Costa Rica and had her item sent to California and a friend brought it to her but when receiving the item she said it doesn’t fit. The item is an Extra Small and she is Claiming it’s a Small I did buy the it...

how to file a claim as a seller on shipping charges

Hello, how can I file a claim after paying double what I used to pay for a shipping label for the same Item I sold 4 times before? in addition to that, my customer paid an extra $11 when he received his package, and they told him that the seller did ...

how can i insure items over $100 for the shipping?

Hi, thank you for your help in advance, i'm starting to sell items over $100, my concern is about how can i insure an item over $100 for the shipping? Can i do it buying the label through Ebay?

UK - Held by Customs (sent via eBay International)

So I purchased an item at about $320 on eBay. Was to be shipped via the global shipping scheme which I’ve done plenty of times with no issue. I paid $77 VAT and $22 in Duties. however today my tracking has flagged up as it’s held by customs. Normally...

item sold

buyer wants to collect an item personally he has paid ebay what do i do

quejas

Tengo en este momento 2 quejas que no se me atienden de la forma adecuada, la verdad la experiencia de compra esta siendo un desastre

Resolved! Informatii despre transport.

Sunt vanzator nou din Romania. La completarea informatiilor anuntului, am exclus toate tarile si am optat sa livrez doar in tarile continentale Europene. Acum constat ca transportul a fost stabilit la 3,000 $De ce sa intamplat asta?

Shipping FedEx

Okay, folks. I am a pretty new seller, have a store, and thought I was getting pretty good at the shipping thing. Decided to branch out, sell heavier larger items, not huge. My buyers pay shipping. So I offered, "buyer choice", Priority, ground advan...

Need to void a FedEx label and it won't let me

So I sold an item on Ebay and thought I would use the purchase a label option and picked FedEx, however when I did and put the dimensions in it said it was going to be $326 to ship it so I clicked the back button, but it still had the transaction go ...

Invoice for shipping

Buyer paid for two auctions but forgot to pay for the shipping. How can I send an invoice for the shipping?

It can't get any weirder than this...

I got an email from a buyer? saying item has not arrived yet. And yes...it was returned..."returned to sender"..."decreased". And it was opened and re-taped. Do I really want to tell the person he is deceased...and do I want to re-mail it at my cost?

Buyer cancels because he doesn’t know how to ship

Buyer canceled my purchase of speakers said usps could not measure them

Changed my Shipping Policy to remove discount, buyers still getting the discount

After years of selling, I only learned recently that you can charge retail shipping rates on items and keep the discount to offset fees. I changed my "shipping discount settings" to standard rates. I have roughly 60 items listed and today I sold an i...