Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

freight forwarder changing packaging?

I sold a small china item that wound up going through a freight forwarder. Buyer advises the item arrived broken and asked if I sent it in a box. Of course I did, ample bubble wrap and in an appropriate box. The fact that they are asking if I used a ...

Buyer not responding to messages

I shipped the buyer the item they purchased with the address supplied by eBay. About 2 weeks later I get a message from the buyer that they have not received the item. Tracking stated the package was delivered. I messaged them and told them to check ...

New Rule Shipping to Germany

Found this rule as I was reading thru the shipping rules. Effective July 1st. https://www.ebay.com/help/selling/extended-producer-responsibility-business-sellers/german-packaging-act-business-sellers?id=5336&st=12&pos=4&query=The%20German%20Packaging...

Resolved! eBay not honoring Money Back Guarantee policy

Long story short seller listed item as being compatible for my needs when it isn't, as a result it did not fit. So I started a return on the order under the reason 'It did not fit', apparently this categorizes the return as a remorse return; when it ...

Post Office refusing responsibility for damaged items

Recently I had two shipments received damaged. I filed claims with the Post Office and was told I have to bring the damaged product, including wrapping, packaging etc. to a local Post Office within 20 days for inspection. If the evidence of damage is...

Calculating shipping changes

Today I found another Ebay Road Block..I am in the process of attempting to list an item , I am in the shipping section and I have entered the dimension details of the package but NOW when I look for a place to enter the weight all I see is a box tha...

Media Mail not available for magazine?

I sold a magazine today. It was listed under Books/Magazine category. I offered Media Mail shipping rate which buyer chose. eBay would NOT allow me to purchase Media Mail. After selling catalogs in book category for years with Media Mail all of sudde...

Intl shipping question

Is there a minimum size box when shipping internationally? I know the labels are big. Thanks

Holiday Heads Up

We have become accustomed to Federal holidays being celebrated on Mondays even when the actual date is something other than a Monday. However Juneteenth is NOT one of them. It will be celebrated on Wednesday the 19tth and the post office will be clos...

How do I get 2nd payment for shipping?

I have a buyer bought a pair of shoes from me. After I shipped, later got returned due to vacant house. I contact the buyer, and she gave me another address to ship. I ask for 2nd payment of shipping fee, but don't know how she pay me. I have to ship...

eBay Standard Envelope Process - Input Please

I have been using this service for trading cards and had no issues until recently. Sure, sometimes they do not receive a delivery scan, but I have always confirmed with buyer and always got there. Recently, I had one returned as postage due. It was 1...

Resolved! seller shipping terms on template

I intend to offer free shipping on my listings yet only want to use UPS as shipping service.Two questions;1) I am having difficulty when creating a listing selecting free ship option to US only excluding HI and Alaska, and, to offer only UPS. I am on...

Beginner Question: What's the best shipping method?

I'm brand new to selling things on Ebay, and I'm wondering what the best way to ship items is. When I listed my item that is going to sell, I selected "Calculate Shipping Cost." I have since realized that Ebay WAY under-calculated the size and weight...

Resolved! Incorrect Address unable to deliver-Address is Correct !

I purchased a Reuter on ebay in USA and my delivery address is spain. I saw in my ebay tracking yesterday package could not be delivered due to incorrect address however the delivery address is perfect. ebay order # 09-11334-30247 please what do I do...

Help with marking as shipped AND delivered on a sale of a code, no actual item being mailed or shipp

How do I make a sale , on a virtual code which isn't an actual item being shipped or mailed, im new to eBay and I sold my first item which was a pet code. Code was sent and received by seller, but funds are on hold . I hit shipped now how do I mark i...