Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

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Question about ebay envelope tracking

Does any one else feel like this is false advertising since it's not actually traceable and they expect you to call on every card and you end up having to refund and they don't care. I feeling like this should be illegal.

Item “return to sender” after buyer filed payment dispute

I shipped an item that was purchased. the buyer then filed a payment dispute saying they did not recognize the charge. I challenged the dispute and am awaiting a decision. The item then shows up at my house and says return to sender on it. I have no ...

Does Ebay Authenticator Use FedEx?

Looking to buy an Authenticity Guarenteed item. I understand EBAY provides a FedEx label for for the seller to send to the authenticator, but what shipping service takes the package from the authenticator to the buyer? And if it is FedEx, can it be s...

HEY EBAY you think there might be a problem here

USPS: 9400108105465257758863Sun, Jul 143:46amArrived at USPS Regional FacilityRALEIGH NC DISTRIBUTION CENTER, 27676Sat, Jul 138:27amProcessing at USPS FacilityCARY, NC 27511Sat, Jul 136:57amArrived at Post OfficeCARY, NC 27511Sat, Jul 1312:29amIn Tra...

Resolved! Not adding insurance to item being shipped

I noticed some buyers are selling very small items like stickers and the like that fit into mail envelopes.They charge a $1.00 for shipping and explain that you can’t track the item as it’s been mailed in a letter envelope.But they also give them the...

Shipping

I have a large set of books. Together they weigh 191 pounds. It will take 4 boxes to ship this set. I’m looking for suggestions. I prefer to send them through USPS because I live in the boondocks. How would I set up the listing and can I print multip...

Talk to a live person

Charged 2X for the same label I would like to be called by a real person

EBay notification that an item has been "delivered" but wasn't. This new ESUS system sucks!

At 10 AM I get an email letting me know that something was delivered to me, yet I do not get my normal residential mail until after 2 PM. Just because it was "delivered" to my post office does not mean it was delivered. This is Saturday! Was notified...

What steps should be taken when an item is stolen after a delivery by USPS ?

Should this issue be taken up with USPS or Ebay or both.

Package returned for insufficient address

I received a package back for insufficient address. I sent it to the address EBay had for them. I contacted the buyer over a week ago and have not heard back. How should I handle this?

Resolved! Shipping address changed by buyer from US to International

I sold my item to a US buyer and am prepared to ship to the US address he has provided. Buyer has asked to have item shipped instead to an international address. How do I change the shipping address to reflect the international address rather than th...

I am having trouble bulk editing my listed items.

I am trying to had combined shipping to all listed items (`160). I have created a shipping rule and am using bulk edit dashboard.I enter bulk edit, then Domestic Shipping, follow prompt of "Change to" and click on Combined Shipping. I had my shipping...

Resolved! EIS handle Combined Shipping yet?

I should know this, but I've been out of town a bunch this Summer & I don't recall if this has changed. I also have never had a multiple purchase in EIS, but today I got a request from a buyer who wants to buy 3 items & wants me to set up a combo lis...