Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Surcharge for Poly and Bubble mailers using Fedex Ground or UPS Economy services?

Looking for an Oct. 2025 update; anyone getting hit with "additional handling" surcharges for shipping FedEx Ground Economy or UPS using a poly bag/bubble mailer? Thanks!

Resolved! Sudden Shipping Cost Surge over 400%

I noticed yesterday I have a bunch of items listed with UPS Ground Saver shipping originally at $6.85 now jumping to $28.24. That's over a 400% increase. That's not normal. Is anyone else having this sudden surge in shipping cost? Is this a glitch or...

2025 Peak Season Surcharges - USPS, UPS, FedEx

Today eBay updated the previously posted Announcement regarding carrier holiday surcharges. See below for the details. We're getting breaks on some of the surcharges through eBay labels. Take note USPS increases went into effect yesterday. UPS/FedEx ...

Black Hole In Florida?

Buyer made a $732 dollar order to which they decided to only insure it for $100... so the package makes it to Miami Fl where it is supposedly sitting in a Distribution Center there. The address the person gave us to deliver to and is using on eBay is...

items was sent to the wrong address not mines

looked up my order and you guys sent all my orders to a wrong address

Tracking Not Updating From USPS To eBay Tracking

Hi Folks....I combined and shipped 2 orders on Monday, October 20th. One order was Priority mail. The other USPS Ground Advantage. I combined them to Ground Advantage (OK with customer). I have a scan receipt from the post office. Tracking is updatin...

Resolved! Tracking uploaded on time and validated- ERROR!!

Well I checked my "seller level" today and saw "Tracking uploaded on time and validated" was 98.26% - not 100% - even though I knew better. So it says that I have 17 packages that were "Uploaded on time but no carrier scan". All of these were weekend...

Can't ship to Canada despite being in International shipping program

Having a huge issue trying to ship to Canada right now. I've had a customer attempt to purchase an item multiple times via USPS and UPS, yet I cannot select a service. I understand the USPS strike is ongoing, but I am enrolled in the international sh...

Will USPS service be down today?

I'm printing out shipping labels and I saw a message saying USPS service will be down today. Does anyone know if this is true?

Combined shipping AutoPay Auctions

I just had a buyer buy multiple auction items. He had auto pay on, although I do not require autopay. He paid separately for 6 auctions. He did not request extra time, so I could not invoice him. How do I combine shipping in a way that allows me to i...

eBay USPS tracking

Lately, items I'm selling that use eBay Ground Advantage labels are not receiving tracking updates. When I check "Orders" and click the "View Tracking" link there are no updates. When I lookup the tracking number on USPS website, I can see updated tr...

I was drafting a computer software when the listing showed $100.00 for insurance

I was listing "Nine worlds" software and when I got to the shipping option I chose UPS ground advantage. $100.00 insurance was added to the shipping and it added $20.00 for the buyer. What's going on?

USPS tracking not syncing

Hello! I have two orders that I noticed the USPS tracking is not syncing in the order history. I shipped USPS Ground Advantage through eBay labels, and the tracking number is populated correctly, but the history does not show the package received, hi...

Ebay International Hub Shipping

I'm selling a lot of trading cards which can fit in a envelope/PWE. The issue is that it's more than $20 total and i'm unsure if I can just send it with a insured tracking envelope (it's half the price than paying ground advance). I'm just curious on...