Shipping

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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

double payment for a shipping label

I mistakenly made a second request for a shipping label and was charged twice even though I used only one. Is there any way of getting reimbursed from ebay for the label I mistakenly requested.

eBay's Removal of Ability to List Items with Commercial and Retail Rates

Prior to July of 2023 we could set our eBay carrier discount setting to charge retail prices for USPS. We could override this USPS carrier discount setting on individual listings by selecting Parcel Select as a service within the listing form and thu...

Ignore eBay's suggested package size and weights!

I highly recommend IGNORING eBay's weight and package sizes on the listing tool when you see them. I have no clue where they come up with them but in my case I would price myself right out of the ballpark with extremely inflated shipping costs. Scree...

Selling and Packaging Porcelain Products

Typically I try to order items in original packaging and boxed. That is not always possible. I just received an order where 3 out of 7 items were damaged. These were ordered without original package and box. Now my excitement is I had just received p...

International shipping via Asendia gone wrong, liqudated item?

I made a sale to Canada from the US and ebay did the whole Asendia international thing. The item I sold was a video game controller for the WII that is shaped like a gun, but is obviously not a gun. I put in the correct codes on the custom forms etc,...

Buyer says item not delivered, tracking shows it was

A buyer just filed a claim that their package was not in their mailbox though USPS tracking shows it was delivered. The tracking number is already in the eBay system since I generated the label through it. My options to respond to the claim shows the...

Why does Fedex not know the size of it's own flat rate boxes?

I used FedEx 2 Day One Rate Small Box and it has a standard set of sizes. I was purchasing this shipping with the understanding that it was a flat rate (one RATE) which accounts for the size selected and any weight under 50-70 lbs. But now I'm being ...

What packaging TAPE do YOU use for shipping???

Howdy Everyone!!! I have a question! What tape do you use for shipping? Do you have a preferred brand or "model"? Why?Also, Where do you buy it?

poly bags shipping

I want to ship three small packs of jean's patches. Poly mailer. Not an option?

Two shipments in a row didn't show up

For the second purchase and second shipment in a row, I get notification that an item was delivered but it was not. I had to get a refund on the first item because they sent it to the wrong address. I live at a senior apartment complex. There is only...

Shipcover voided my insurance because I shipped to the address ebay gave me

My warning to everyone, do not make the same mistake I made. Avoid Shipcover. I had a buyer purchase an item. I bought the shipping label through ebay and shipped to the provided address. When the item arrived in their town for delivery, USPS said it...

Resolved! When Do the Items Arrive...?

What gives eBay the right to keep changing the dates when items arrive when seller doesn't input tracking but they supposedly have tracking?...Items are around $700. I think.So, items have not arrived as of yet of priority shipping.To make matters wo...

stolen packages from mailbox PRIOR to USPS scheduled pick up

Hello. Unfortunately I had 3 packages in my mailbox yesterday for scheduled usps pick up and that were stolen- as my carrier states there were no packages when she arrived for pick up. The packages were not scanned in last night-- that's when I start...

Cincinnati USPS distribution Center

I've just returned from my local post office to drop off parcels. I raised an issue that I ran into with a buyer that had not yet received a parcel that was picked up from my residence by USPS on January 13th. the representative at the post office in...

New Seller - Paid for shipping charges twice...need help

My husband sold something on eBay--we are new sellers. We created the label through eBay, and they charged about $12 for shipping costs. I knew this sounded too low, but didn't know how to fix it. We affixed the label and brought it to USPS, and had ...