Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Shipping paintballs

Is it legal to ship paintballs? If so, what precautions should I take do they don't break during transit?

FEDEX lost my package - How the heck do I get my money back?

So package was going to California from Maryland. Dropped it off at a FedEx drop-off site on July 2. Picked up by FedEx July 3 late morning. Mid-afternoon it was marked as delivered. I didn't see until the buyer contacted me. When I checked, it was d...

Shipping to Florida

BE CAREFUL OF SHIPPING TO ADDRESSES IN FLORIDA THAT FORWARD PACKAGES INTERNATIONALLY!!! FOR SOME REASON THE POST OFFICE DOES NOT SCAN THE PACKAGE IN AS DELIVERED!!! THE BUYER WILL OPEN A CLAIM WITH EBAY THAT THEY NEVER GOT THE PACKAGE!!! USE ANOTHER ...

Item purchased and buyer picked up via Local Pickup but my Ebay account still shows waiting to ship

A buyer purchased an item that I was selling with shipping, via Local Pick-up only. We did the exchange and I entered the numbers under his QR code and it was accepted. That was several days ago and still eBay shows the item under "Awaiting Shipment"...

Late Shipment from USPS not scanning

I had two packages picked up, one was scanned the same day, the other was being sent to Guam and wasn't scanned until it was ready for pickup in Guam.I got a late shipment on the package to Guam and my appeal denied. I sent off the package the same d...

Package shipped with E.I.S. stuck at Glendale Heights ebay hub

Last tracking update was 'Delivered' at Glendale Heights, IL 60139 on fedex tracking at 9:17 PM April 11, I'm not sure if ebay hub is even opened at 9:17 PM.It's been a week and no new tracking was provided. I'm concerned because it's an expensive la...

Late shipment rate issues

I went in to my seller performance and saw that my late shipment rate was nearing 3% which can effect my rating. So I check the report and all of the transactions that I was dinged on show the item shipped the next business day after payment was rece...

eBay Standard Envelope and eBay International Shipping

I get this question from sellers a lot. Thought it was worth putting up a public post. Can sellers ship using eBay Standard Envelope (ESE) for a package going to the eBay International Shipping (eIS) hub? Answer: YES This question was asked in Nov 20...

How many people use USPS and request package pickups only to have them never come?

This has been going on for a while now, at least five years or so and its recently gotten worse.I ship a lot of items at work, and every day over the last four or five weeks I've put in for a Priority or Ground Adv. pickup. 9 times they've failed to ...

Purchasing an item from eBay for under $800, shipping from UK to US

Hello! Things are so confusing now with tariffs that I figured I'd ask here and see what people might recommend or advise. There is a book that I'd dearly love to purchase from eBay.co.uk for under $800, but it was marked as "may not post to US." I i...

Resolved! Buyer wants a refund, item is still in transit

I have a buyer who has opened a case for an item not received, but I have no reason to believe it's not still on it's way to them. Item shipped the 23rd of May, the last tracking scan was on the 3rd a state away from them. Their concern seems to be t...

How do I get refunded for shipping when buyer asks to cancel order?

I sold an item with free shipping, After I purchased the label (deducted from the proceeds of sale) I dropped the item off at the Post Office. Then when I got home I noticed buy sent message asking to cancel. So I went back up and retrieved the packa...

Shipment issue

I take product from ebay and list into my store after getting my order and buyers paid the amount who will be shipped the order to the buyer ??

How do I get USPS Ground Advantage as a shipping choice?

How do I get USPS Ground Advantage as a shipping choice. I can purchase GA labels and ship that way, but I can't get it as a shipping choice for my listings. Should I just use Parcel select? Or is there something else to do?Thank you.

Buyers being able to "rate" shipping cost on a "calculated shipping" listing, should they be able?

So I've been slowly building this store for this particular company, but I'm not new to Ebay. I've been selling here for 23 years actually. Since starting this store I've listed every listing with "calculated shipping". Some of the items are heavy an...