Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Item won, payment not received, sent emails with no response.

Item was won on my sight, but payment has not been paid and its been two weeks. I have sent two messages to her with no response. How long do I have to wait before relisting?

My purchises

Hi I have Items canceled for delivery and I would like my money to be refund as soon as possible. I was loged as a guest bying two items I would love to have my money bask as soon as possible even that I even didnt recive this Items. I was using Payp...

Item never arrives and traking number is not valid

In my 5 lasts transactions from China, items never arrives and sellers refund money but, I think that these sellers receive money for 3 months and earn interest and then return the money without ever sending any product. is very suspicious. someone k...

Return Request Cannot Be Processed

Hello, I opened a return request for an item, and susequently closed that request shortly thereafter. I still need to return the item (it was not received as described in the auction), but now eBay won't let me proceed with reopening the request I cl...

receive the wrong item

I ordered chocolate sheer curtains and received white sheer

Buyer says shipping isnt Free

Hi Newbie here, I recently listed my first FREE SHIPPING item. My item sold and the buyer messaged me stating the payment request includes a shipping charge. Why would this be? I need help because I dont want the buyer to think I'm pulling something.

Hi , Need advice on what to do

I ordered a IP security cameraA malfunction was detectedThe camera can not connect to the networkAfter 20 attempts to fix the camera in front of the seller still without successThe seller could not understand that the product he sent me did not workH...

ebay 'print label' has different address than 'order details' and paypal transaction?

a package was just 'return to sender' turns out when I use ebay 'print label' , it has different address than 'order details' and paypal transaction (which both agree). what's up with that?

Need advice on Return (buyer found for less after they received one purchased from me)

I sell vintage iems and have a customer that recently purchased something that they now have found for less by buying from 2 sellers to complete the set I sold. Asking me to refund the difference between what they paid the 2 sellers to keep. Accused ...

Reprint Return Label?

I need help. I am trying to return an item. I printed the return label that I was charged for and just now noticed that the top half of it is missing. The tracking # is there and that was auto loaded to my return request. However, I cannot find a way...

New USPS Informed Delivery = Less Functional, More Work

They messed this up royally. Useed to be OK, now it's less useful and more complicated. Displays less information and requires more page changes to get what little is available. Must have been designed by Lithium.

Seller wont ship after 7 days, should I wait more?

Hello, I made my first purchase on eBay a week ago. Seller is Top Rated Seller witk ~2k points or whatever this means.I made payment through PayPal and was waiting. On 7th day I asked seller if he would ship item in a very polite way. But didn't reci...

Purchase shipped to wrong address

In all the years on ebay, I finally shipped a paid item to the wrong person. According to tracking it was delivered (to the wrong person) and he isn't anwsering yet. I was hoping he would forward it to the right person, but now I wonder if it would b...

Forced Return on E-Book Access Codes

Hello everyone, I have sold two Pearson E-Book Plus access codes on eBay over the past two weeks. The first buyer asked me to send him the code via eBay message. I did so, and a few days later he forced a return, stating that the item was not as desc...

Buyer's remorse return on a listing which doesn't accept returns

On August 22nd, I sold a refurbished MacBook Pro (http://www.ebay.com/itm/162637046781?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649). Unlike most refurbishers/sellers, I charged $329 (+$25 shipping) for an item trending at $369. I also installe...