Shipping

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Resolved! Returning a faulty item

Hi,First time using the forum, but I have no idea where else to go.I ordered an item, paid for it USD$50, and it was delivered. The item was faulty.I contacted the seller, who said return it for a refund. I got a quote for shipping it back to them, U...

Resolved! Something strange happened

I bought auto part from ebay seller. Then one day after purchase was cancelled buy seller. I received this mail. We're sorry to let you know that "................" canceled your order and mentioned the reason as Something was wrong with the buyer's ...

Seller stated item would arrive between May 20-June 2, 2017

I purchased an item on May 14, 2017. Seller said it would take 6-15 days to arrive. Which showed on the item page for dates of arrival May 20- June 2, 2017. Now seller is saying date of arrival May 22-June 5th. How can he/she change the date and not ...

Buyer wants refund after 30 day return day policy

So as an eBayer who specializes in selling pre-owned footwear I have practicully no restrictions on returns, just as long buyer pays for return shipping. Unless the issue is somehow in fault of our store. Well buyer buys item 12/02/16, then send me a...

Seller using DHL shipping but claiming USPS 1st Class.

My item was listed as using USPS 1st Class mail and estimated delivery date was 5/27. There were like 40 of the same item for same price but all with later estimated delivery dates so I chose this seller. After buying, the buyer messaged me with the ...

Resolved! Missing item

I am currently working through a problem of an incomplete shipment of small items.I sent a message to ebay about improving communications about a missing item: PLEASE include transaction number in all claims or problems sent to sellers. I am having p...

I buyer is trying to scam me. What should I do?

I sold a Galaxy Note 4 and the buyer is demanding a refund because the phone is damaged. That's fine I approved for him to send back the phone and ask for pictures of the damage. The first 3 pictures in this post are of the phone he got and the last ...

Thoughts on Global Shipping Program?

I read about it at some point later, because an item, a rare item was sent through GSP. It's stuck at "Customs and Labeling" for the third day. It was shipped by the seller on friday. Do they work there during the weekend? I heard they open the packa...

buyer wrongly blocked from bidding, Ebay claims he is in a "restricted" shipping area.

A buyer from VA would like to bid on a pellet pistol I have offered. There are several areas (NY, NJ, Chicago, DC…) which do not allow shipping of this item to their jurisdictions however VA is not one of them. Ebay will not allow him to bid on the i...

Shipping overcharge to buyers

I have chosen discounted shipping for my listings. Buyers see the discounted calculated shipping when they bid. All good. The problem is that eBay will send the invoice with the non-discounted shipping rate and the buyer is not happy. Typically they ...

Estimated ship 11 business days, Buyer Demands Refund after 8

I sold toy dishes, buyer payed on 5/14, on with estimated ship time 11 business days. I shipped that day but 8 business days after they paid they demain refund. Sunday 5/14: Customer paid.Sunday 5/14: Dropped at post office,Monday 5/15: Post office t...

Resolved! Seller sent me the wrong item, offered 20% refund!? What are my options?

Hi all, I bought an Item costing about 30 EURO from a seller in Asia, the seller sent the wrong item, and wants to offer me a 20% refund and have me keep the item, an item which is of zero use to me.What are my options and what would you do? Thanks, ...

Computer/Tablets & Networking - Not eligible for eBay purchase protection programs

So recently I was searching for a laptop. Every laptop (and all other items) listed under the catagory "Computer/Tablets & Networking" are no longer eligible for eBay purchase protection programs. See for yourself if you don't believe me. What is thi...

DELIVERY STATUS NOT UPDATED shiped back to seller..

i returned a item that was suppose to be return to a sellerwho agree to be return.. about a week ago and and the trracking number is still says DELIVERY STATUS NOT UPDATED ,,, i i am still waiting and i am expect to get a refunds.. what if nothing ha...

Refund demanded - sends pictures of a product that isn't mine

Greetings: I sent an aluminum garage sign to someone. He claimed it arrived bent. I requested pictures, since I've send 10+ of these with no problems. He sent me pictures of a product that clearly wasn't mine. When I confronted him, he called me ever...