Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping to the GSP Center in KY

Hi, I am just going to start International selling through GSP. I am still fairly small and handwriting my labels. My question is do I need to print them through eBay when I send to the GSP center in Kentucy or can I continue to handwrite for now? An...

International Shipping Program

Hi!So someone in the Phillipines bought one of my items. I've never shipped internationally before. I said he would pay $50 for shipping and i'll pay the rest if there is more, but I read after that the program makes the buyer pay for everything. He ...

Items damaged at Global Shipping Center?

I sell lots of toy trains...they all have wheels. I shipped one such item to Canada via the Global Shipping Program. The Buyer claimed that the car came WITHOUT WHEELS...and of course, accused me of shipping it that way. We had a nasty message exchan...

Buyer wants delayed shipment

Hey all, newbie seller with what I think is an unusual situation (maybe it's common and I just don't kow it yet). Just got a bid on an item, and the bidder messaged me saying they're going to be out of town for almost the next month, and could I dela...

Buyer asking for a refund from Global Shipping program

I have a buyer that purchased an item through the global shipping program. It turned out to be defective. Do I just refund the order through Paypal? I can't find where else to refund on ebay. The buyer has not initiated a formal return but I don't re...

Customer Claims Never Recieved Package?

Hello, I had a message from a buyer (with 6 feedback) claiming they never recieved a package and asked if I had insurance on it. I shipped it first class USPS & didn't buy additional insurance. The buyer paid $14 total for the item. The tracking says...

Seller says close paypal case for refund because funds are tied up until I close case

Seller sent refund email from ebay, no paypal email saying refund happened. Opened paypal case (couldn't through ebay because it showed return completed), and seller says I need to close the case so they can send refund because funds are being held w...

This is Why I Do Not Like USPS - JUST A RANT

This is the link for my item:https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&tLabels=RN369246580GB It has not been updated since 05:51 a.m. - it is now 12:16 p.m., and I called to see if I could go and pick it up, because if i...

smederevac.71-1 Enthusiast

The seller does not receive the item even 5 days after payment, does not respond to the messages. What to do?

Buyer insisting on partial refund, won't accept returning item.

I have a customer who i sold a part to and he says its defective but will not return it. Ive offered to pay for shipping and everything and he insists he wont spend any more time and he just wants a refund. Obviously i need my product back but can't ...

US Customs tape

US Customs has two types of tape, opened and examined.Which one means the contents were confiscated, and the other repacked?

Conflicting info on open return

So a buyer opens a return request today, Sept 14th. I accept it immediately. The return details says they need to send the item back by Sept 21, but on my open returns, there's a column that says "refund due date sept 18-17". That's 4 days from now! ...

Resolved! Received Payment, but Buyer is in Hurricane Area

I received payment from a buyer who is in Miami-Dade county, which was recently affected by Hurricane Irma. I sent the buyer a message via eBay asking if they would like me to ship it to the address listed by PayPal or to a different address. How lon...

Bought item from India, shipped via India Post but tracking doesn't work

I bought a set of replica armor from a seller in India almost a month ago now and while they have provided a tracking number it doesn't work at all. The tracking number is as follows... Tracking #: 2CV234455666INCarrier: India Post The seller isn't r...

No item recieved, and no conntact from seller

Need help with this situation, so i ordered item on may 12th 2017, still havent recieved it even though seller messaged me that it will arrive 2 months ago, and now i am unable to see that item in my ebay history and with that i am unable to conntact...