Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Amazon Prime Free Shipping

Dear eBay, What is being done to help us Sellers combat Amazon and their free Prime Shipping and free shipping over $x amount> My sales have been taking a dive because of the competion on Amazon and their free shipping. You know for a fact that us Se...

What am I doing wrong?

Okay so I keep getting marked really low on my Seller Dashboard monthly review.... in particular, "Tracking uploaded on time and validated" area... in fact, on my tracking report, it shows that all of my transactions haven't been uploaded with tracki...

Fedex would not deliver because of damage

I purchased an antique framed print (1930s ocean liner Brenen) on eBay for $350.00 and it was shipped by the seller on FedEx.FedEx said it was damaged in shipping and would not deliver it to me. FedEx said they would send itback to the seller. The se...

Returns

I have been asked to except a return because Shoes don't fit. I listed no returns on the item. Do I have to honor the return. If I have to honor the return she paid the original shipping cost , do I have to refund the shipping cost or just amount for...

New 2017 Fedex Calculator Wrong - Overestimating Cost

I realize Fedex changed their dimensional weight equation and prices have gone up. But many of my Fedex calculations through ebay now show a ridiculous increase. I checked the amount listed by ebay against my Fedex account. In many cases ebay is calc...

Buyer wants to return item

A buyer who bought an item from me wants a refund as they claim to have not received the item. They are from Germany and bought the item on 7th June. They have opened a case in the reolution center. This is the first corrospondance i have had. Are th...

Buyer want refund because item does not perform like he expected

Hello, Let me clarify the title. Buyer bought an old photo lens. He received it, left positive feedback.Few days later, he tells me the lens does bad images (bad image quality) and want a refund.Lens is exactly as described , and he doesn't complain ...

Shipping from South Africa

Hi, I am from South Africa and new to Ebay. I have been doing some research but am trying to wrap my head around the logistics around advertising my vintage caravan to the international market.Do I advertise on this site? Are all ebay sites linked as...

Wishing

I didn't receive my item, lien no:253025437824,I paied is 7/3/2017,$25.00.seller:shaynpresto-9.

I really accidently bought and paid for item

You won't believe this, but I had my phone in my bicycle jersey back pocket. I must have left the ebay app open. I put lots of things in and out of the pocket during the long ride. I would have bumped the phone repeatedly with energy bars, etc. Later...

Resolved! Tracking says delivered, but I don't have the items.

I have 4 items go out for delivery on the 28th, the tracking shows all 4 items were delivered at the same time and place. but I only received 2 of the 4 items. I checked with my family and the people next door and I could not find the 2 packages. I g...

Fake tracking numer AND fake tracking site

This is a warning for fake tracking sites. I bid on an expensive studio recording microphone and won.The item was in Russia.I payed with paypal and got a tracking number.The tracking number didn't work on any tracking site so I contacted the seller.T...

China to US Import/Customs Fees on cheap items with free shipping?

Are items generally under $20 with free shipping from China to US exempt from Import fees? I've ordered a few pairs of earbuds from China without fees but I have noticed on the shipping information for a few clothing listings I was interested in that...

shipping delivered but not to correct address

looking for some adviseas you can see im pretty much at a loss of why the vendor will not lodge a claim or even as for shipping proof of signature as asked a few times. any advise would be appricated Hi E bayHere is the issue as detailed belowThe ite...

Best option for shipping small items for the lowest cost?

Hi! First post here, been buying and selling on eBay since 98. But I've recently decided I'm going to start doing it more as a business selling small items. My question is, what would be the cheapest way for me to ship these items? My plan was to off...