Seller News: July 2025
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The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...
Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...
As a buyer, I am pleading for Ebay lock-boxes being installed in some stores, locations, etc. to have a much safer alternative for "ship to a home location". Or even a ship to a PO box might be a safer alternative (at least for me, based on my most r...
Hello eBay community, I recently sold a tablet a little over two weeks ago. A couple days later, the buyer opened a request to return the item stating that it had a couple dead pixels and asked me to pay for return shipping. I had briefly tested out ...
So I accept the return, the buyer gave me a tracking number and I searched the number on google and it says Notice Left (No Authorized Recipient Available) then says the customer requested Redelivery Scheduled on July 8th (I didn't request at all). T...
I have several cases of collectible matches I would like to sell. Some are in little boxes shaped like spark plugs and others are the more traditional match book styles. They wouldn't be of much value if the matches were removed or altered. I also ha...
So, I need advice. 7 days ago I bought and paid for an item and the seller marked it as shipped. Today I get the message the item is out of stock, offering a refund or the same item in a different colour. The item I bought is still listed as availabl...
Buyer put in a wrong address. USPS couldn't deliver b/c "Insufficient Address" and now I'm waiting for it to be returned to me. Buyer wants item to be reshipped and is fine with paying for shipping again. How should I go about the situation? I don't ...
I dont know what to do, I bought a virtual pinball machine, I had bought one from another seller over a year ago and that 1 took 1 month to receive, this one Im told will take about 48 days from the purchase date. What if he doesn't even send it? Or ...
Hello, I am new to ebay and sold an item for £40 that was in mint condition. The customer received the item with pictures of the box being slightly damaged on the side. The item was posted in perfect condition as advertised. I have apologised sincere...
I shipped my first ebay item last Wednesday. When I look at the tracking information, it just says "USPS in possession of item" from the day that I shipped it. Since then, I have shipped two other items, both of which have additional tracking info an...
I had a buyer who is in Canada purchase some items from us, but left feedback stating that I'm the only seller he had to pay duties and tax from and I don't know how to ship to Canada. I shipped it as the following, 1st Class Package International (3...
I just heard from a buyer who bought a plush toy from me. It was shipped late because I had to open a case for them to pay finally. The box was one of the USPS priority shoebox boxes they provide.The box appears to have gotten really messed up along ...
I am attempting to sell a few computer keyboards. The 'new' ebay interface has a much simpler page for creating listing. What's crazy is that it is not saving the dimensions I enter for the shipping size.One keyboard I entered as 22"x10"x6" to ship; ...
If I ship an item out FED EX and the customer returns the item (SNAD), when I approve the return and include a label, why is eBay sending a USPS label instead of a FED EX label like the item was originally shipped?
I sold an item last week, the buyer paid right away and sent me a note asking me not to ship it for three weeks because he is a long distance trucker and will be on the road. I am not going to get a late shipment mark so I sent it out the next day. T...
Hello ebay sellers. Maybe you can help me on this matter. A buyer bought a Sunbeam mixer with bowls and beaters. I showed on this aution the whole items as listed together. Buyer won the auction and I had it shipped out by UPS. When the package arriv...
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