Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Changing shipping charges

Just had a case with a seller posting a product with a precise amout for the shipping. Seller also offered a "best offer" tab. I gave best offer which was approved. I then received invoice with a much higher shipping charge from the shipping cost cle...

User avatar by Adventurer
  • 1114 Views
  • 19 replies
  • 0 helpful

Entering wrong tracking information

Hi,I ordered something on ebay a few weeks ago, got the item quickly. For some reason I looked at the tracking, and I saw it was delivered to Nebraska. I live in Florida. I thought oh well, I got my item. Anyway, I ordered something else a few days a...

Seller won't ship to my other ebay confirmed address after a simple mistake.

Hi All, I am having a bit of a problem with a seller who won't send the item to an address i have requested him to ship to. FYI the other address is also a confirmed ebay address. Just that I made an honest and simple mistake of pressing payment with...

RETURNS & REFUNDS NEED HELP PLEASE

Hi guys I need your opinions here. I purchased some items on here from a supplier.The problems listed as follows:-1. The didn't arrive at the stipulated time (2 weeks late) and there was a shipping 2. Four (4) items were ordered and only three (3) we...

fraud seller closes case on his own???

Hi, please help me with this:I ordered a Toshiba motherboard from a german seller cbo-do. Description said it was new.The seller sent a motherboard which was obviuosly used (video chip was not original but changed),worked fine so I did not complain. ...

User avatar by Rising Star
  • 849 Views
  • 7 replies
  • 0 helpful

Buyer says shirt shrunk in wash

i sold a tommy bahama shirt last week to a customer,now she is messaging me saying th shirt shrunk after she put it in the washer then dryer.my question is should i be giving a refund when i have no fault in the fact that the shirt shrunk due to her ...

Seller having problem with shipping calculations

I have suddenly started having problems with my customers being overcharged for shipping when buying buying more than one of the same item. I often offer a shipping discount when people purchase more than one of a specific item. I set up the listing ...

User avatar by Adventurer
  • 718 Views
  • 0 replies
  • 0 helpful

GLOBAL SHIPPING PROGRAM - Some Selective Love

I've been a seller on eBay for nearly 20 years. I use the Global Shipping Program (GSP) selectively as follows: 1) For items with a value of around $50 or less and weigh less than 4 pounds, I send First Class Mail International. For that amount of mo...

User avatar by Trailblazer
  • 834 Views
  • 1 replies
  • 0 helpful

New Seller Protection policies coming?

Rumor has it that ebay is again working on their seller protection problems. I just shut down my ebay operation after 19 years! My detailed ratings are all 4.9+.I simply got tired of getting scammed on returns by parts robbers and people that are sim...

User avatar by Adventurer
  • 885 Views
  • 5 replies
  • 0 helpful

Seller pays return shipping?

Hi, I sold a used phone to someone and they say it turns on but the home screen doesnt do anything. I know I sent a working phone. Anyways im willing to return the funds, but how I dispute that in the details of the refund that it says I as the selle...

User avatar by Rising Star
  • 797 Views
  • 5 replies
  • 0 helpful

How to handle returns and refunds if new seller.

I'm a new seller and sold my first item to a bidder. They received it in a half a week and that very day stated they did nor like it and wanted a refund. Of course I accepted sending the message of apology, sending a shipping return label and for the...

"One Leg is longer than the other" - NWT Levi's Shorts

Item: Levi's Shorts NWT #162493195288BIN: $19.95 OBO Free ShippingBuyer Offers: $17.99 and Free ShippingOffer accepted.Buyer receives shorts and requests return.Reason for return: Defective item - "One leg is longer than the other."Measurements provi...

User avatar by Adventurer
  • 1120 Views
  • 5 replies
  • 0 helpful
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