Returns

[asmi7645]

I have been asked to except a return because Shoes don't fit. I listed no returns on the item.  Do I have to honor the return.  If I have to honor the return she paid the original shipping cost , do I have to refund the shipping cost or just amount for the item. 

[sidemouse]

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@asmi7645 wrote:

I have been asked to except a return because Shoes don't fit. I listed no returns on the item.  Do I have to honor the return.  If I have to honor the return she paid the original shipping cost , do I have to refund the shipping cost or just amount for the item. 

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With a No Refunds policy you can issue the refund and allow the buyer to keep the item.

[asmi7645]

What's the point putting it in the listing that returns are not accepted if you are going to be expected to do it anyways! The shoe is the size it is it was from a department store not an outlet so I don't think it should be my fault that it doesn't fit. I purchased an item that when I got it I didn't like it the listing said no returns. I just listed it back on eBay and someone bought it. I didn't ask the seller to bend the rules and ask them to take it back. I guess I am going to have to bite the bullet on this one and take them back even though it goes against what I believe in. Any advice on how to prevent this happening again. Is there wording I could put in my listing to avoiding this in the future?

[tarpedge]

Buyers are able to request a return for any reason. However, if you don’t offer returns and the buyer asks to return an item because they changed their mind or no longer need it, didn’t like it, ordered by mistake, found a better price, or it didn’t fit, you can decline the request.

[Anonymous]

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@sidemouse wrote:

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@asmi7645 wrote:

I have been asked to except a return because Shoes don't fit. I listed no returns on the item.  Do I have to honor the return.  If I have to honor the return she paid the original shipping cost , do I have to refund the shipping cost or just amount for the item. 

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With a No Refunds policy you can issue the refund and allow the buyer to keep the item.

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@asmi7645

Absolutely untrue as the OP's only option.

Because the buyer has opened a return stating the shoes don't fit and the item has a no returns policy, the OP does not have to accept the return AT ALL.  If the buyer opened a SNAD, the seller can get it shut down as a false SNAD and again does not have to accept the return.

Here is a link to a thread that every seller on eBay should read about no returns policies and returns.  It is a VERY long read, but you will find every moment of your time spent reading it will be well worth it.  You will no longer have to depend on mis-information that keeps getting spread on the boards. 

Pay particular attention to the statements made by the eBay representative what weighs in on the thread:

https://community.ebay.com/t5/Shipping-Returns/Well-here-we-go-again-another-SNAD-claim-Is-there-no-...

[Anonymous]

BTW,

If the OP had had a returns policy and the buyer had opened a SNAD, even if they stated the item didn't fit as the reason within the SNAD, the seller would have to accept the return, refund in full including original shipping AND pay return shipping.  With a no returns policy, that doesn't happen.

[Anonymous]

listed no returns on the item, Means they can't just return it because they no longer want it or it dont fit. As a Seller who does not take returns If it doesn't work or is not as described sure you take returns but If the buyer no longer wants it or it dont fit does not mean you  have to take returns.See thats the problem with Buyers they think they can just return it for any old reason, Just because ?.Ebay needs to make that more clear.. Why should a Seller take a return because the Buyer said it didnt fit when it has size in listing. Buyers remorse,

[penguins_dont_fly]

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@asmi7645 wrote:

I have been asked to except a return because Shoes don't fit. I listed no returns on the item.  Do I have to honor the return.  If I have to honor the return she paid the original shipping cost , do I have to refund the shipping cost or just amount for the item. 

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It depends on the reason the buyer chose when opening the return request.

Only if the reason selected (not the notes or messages ... The actual reason) was a remorse reason then:

Since the item was sold with a No Return policy, the seller can refuse the return ... or accept and refund after return minus original shipping (if the Shipping was not "Free") or restocking fee (if the restocking fee was originally in the listing) and the buyer pays return shipping

If the reason was SNAD, the seller will pay return shipping and cannot deduct anything from the refund when the item is returned.

Just for reference, these are the reasons that eBay gives to a buyer in the dropdown return menu: (pink are SNAD, black are remorse)

Doesn't fit
Changed my mind
Found a better price
Just didn't like it
Ordered by mistake
Doesn't work or defective
Doesn't match description or photos
Wrong item sent
Missing parts or pieces
Arrived damaged
Doesn't seem authentic

[Anonymous]

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@penguins_dont_fly wrote:

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@asmi7645 wrote:

I have been asked to except a return because Shoes don't fit. I listed no returns on the item.  Do I have to honor the return.  If I have to honor the return she paid the original shipping cost , do I have to refund the shipping cost or just amount for the item. 

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It depends on the reason the buyer chose when opening the return request.

Only if the reason selected (not the notes or messages ... The actual reason) was a remorse reason then:

Since the item was sold with a No Return policy, the seller can refuse the return ... or accept and refund after return minus original shipping (if the Shipping was not "Free") or restocking fee (if the restocking fee was originally in the listing) and the buyer pays return shipping

If the reason was SNAD, the seller will pay return shipping and cannot deduct anything from the refund when the item is returned.

Just for reference, these are the reasons that eBay gives to a buyer in the dropdown return menu: (pink are SNAD, black are remorse)

Doesn't fit
Changed my mind
Found a better price
Just didn't like it
Ordered by mistake
Doesn't work or defective
Doesn't match description or photos
Wrong item sent
Missing parts or pieces
Arrived damaged
Doesn't seem authentic

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But even if the buyer opens a SNAD return (the ones in pink) there is still a possibility the seller of a no returns policy may still prevail depending on what they write in the claim and depending on messages prior to them opening the SNAD.

That is what that thread I posted the link to details and that's why it is so important to read it.  Sellers with a return's policy will be forced to accept each and every one of the pink reasons provided the widget is in the same condition it was sent in.  Sellers with a no return's policy may not be forced to accept the item back.

Please understand that I'm not trying to talk sellers into a no return's policy, I'm just trying to detail the realities.  As a seller, I have a 30 day return policy but have won some SNADs because the buyer no longer had the item in the same condition I shipped it in.  As a buyer, I don't purchase items with a no returns policy because even though I've only returned one item in my entire on-line career, I do want to keep that option open.  I don't think many buyers go into a transaction thinking they are going to return an item.

[sidemouse]

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@Anonymous wrote:

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@sidemouse wrote:

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@asmi7645 wrote:

I have been asked to except a return because Shoes don't fit. I listed no returns on the item.  Do I have to honor the return.  If I have to honor the return she paid the original shipping cost , do I have to refund the shipping cost or just amount for the item. 

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With a No Refunds policy you can issue the refund and allow the buyer to keep the item.

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@asmi7645

Absolutely untrue as the OP's only option.

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I never said it was the OP's only option, please don't put words where I didn't put them.

As for the rest of the post, I really don't care to read it since you're just being judgmental.

Thank you.

[sidemouse]

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@asmi7645 wrote:
What's the point putting it in the listing that returns are not accepted if you are going to be expected to do it anyways! 

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You do not have to accept the return, you may issue a refund while allowing the buyer to keep the item.

[missjen831]

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@sidemouse wrote:

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@asmi7645 wrote:
What's the point putting it in the listing that returns are not accepted if you are going to be expected to do it anyways! 

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You do not have to accept the return, you may issue a refund while allowing the buyer to keep the item.

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You may also deny the return and NOT issue a refund. 

[Anonymous]

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@sidemouse wrote:

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@Anonymous wrote:

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@sidemouse wrote:

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@asmi7645 wrote:

I have been asked to except a return because Shoes don't fit. I listed no returns on the item.  Do I have to honor the return.  If I have to honor the return she paid the original shipping cost , do I have to refund the shipping cost or just amount for the item. 

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With a No Refunds policy you can issue the refund and allow the buyer to keep the item.

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@asmi7645

Absolutely untrue as the OP's only option.

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I never said it was the OP's only option, please don't put words where I didn't put them.

As for the rest of the post, I really don't care to read it since you're just being judgmental.

Thank you.

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@sidemouse

Saying you didn't say that was the seller's only option is rather like when someone says... Do you have pie and you tell them... We have Cherry pie, when you have lemon chiffon, peach, chocolate creme, bamberry, apricot, banana creme, blackberry, raspberry, and about 20 other kinds of pies you don't care to tell them about leaving them to think that Cherry pie is all you offer.

As for the rest of the post, there was nothing judgemntal about it and there is a lot of great information in it that could benefit you IF you are actually a seller and allow you to give correct information on the board.  If you aren't a seller, I'm not certain why you would be giving information to sellers that is incomplete and could ultimately cost them money.  If you do sell on another ID, I would think it was prudent for you to understand the ins and outs of returns with and without a no returns policy.  For that matter, it would probably be a good idea for you to understand the same as a buyer.

Even though you didn't read the information that could help you in the future, someday you may decide to revisit this thread if you have need of the information.  So at this point, I will say...

You are most welcome, in advance.

[Anonymous]

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@sidemouse wrote:

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@asmi7645 wrote:
What's the point putting it in the listing that returns are not accepted if you are going to be expected to do it anyways! 

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You do not have to accept the return, you may issue a refund while allowing the buyer to keep the item.

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Sure, you can just donate all your items to charity as well, but why list it then on eBay?  Plenty of my local churches are always willing to accept donations and they don't even charge you a final value fee.  I posted a link to an organaization in another thread that will send a truck out to your house and pick up the items.  Then they auction off the items and notify you of how much the item sold for and you get it's actual SOLD value to take off your income taxes as a charitable donation.  30% of the proceeds are then given to conservation organizations.  This does seem like a better option then just shipping items to "buyers" and allowing them to keep the items. 

[asmi7645]

Thanks to all for your helpful advice!! I decided to just make everything easier and to avoid any negative feedback . I accepted the return.  Buyer pays the return shipping and once I receive item , I will just try to sell it again.