Shipping

Forum Posts

Sorted by:

Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

return label

I sent the wrong item to a buyer and they don't want a refund. I am sending them the right item but how do I issue a return label to them to send back the wrong item?

Cannot reprint my shipping label!

Hi! I can't reprint my shipping label that I have already paid for...when I tried to print it the first time my printer was out of ink, so I could not print it. I am now trying to reprint the label, but I do not want to repay for the postage cost! I ...

Resolved! Calculated Shipping - Antiques

Hello I am just about to start listing and selling antique lighting items however due to the often fragile nature we need to send a few of them via dedicated antique couriers (who have apt knowledge and experience on how to transport) This is based p...

Resolved! USPS Doesn't Refund Postage on Damaged Item

Until now I have never had a problem filing damage claims with USPS. I was always reimbursed for both the cost of the item as well as the shipping charges.2 Months ago I filed a claim and did not get reimbursed for shipping charges.I have to file ano...

FEDEX SMARTPOST DAMAGE CLAIM NIGHTMARE!! Don't use SMARTPOST!!

I used FedEx Smartpost to save a few dollars on shipping but item (Metal Coleman Cooler) arrived damaged at buyers location. I have documented photos of no damage before...he has photos of damage upon receipt. He filed a return claim, Ebay ultimately...

Thanks guys!

Thank you everyone for assisting me with my shipping dilema. It all worked out fine. Managed to send it at a reasonable cost and my customer is happy. Have a great day!

Shipped wrong item, no response from buyer after 2 weeks. Is there a time limit?

I accidenatally got 2 labels mixed up (my first time in 17 years) and sent a guitar body (nearly indentical packages) to the wrong addresses. Both were delivered on June 30. On July 3rd one buyer notified me that I had shipped him the wrong item. I t...

A new kind of Hell: when newbie selling goes wrong.

“Flectere si nequeo superos, Acheronta movebo!” - If I cannot bend the heavens above, I will move Hell! Of course the Aeneid of Virgil didn’t foresee internet trolls. And of course who references epic poems from antiquity to make a point about ubiqui...

Buyer's Shipping address incorrect

Should I be concerned when a buyer ask for auction item to be sent to another address? Payment is pending in my PayPal account. Crazy question but when I went to change buyer's address to print new label, the "Ebay seller protection eligible " was no...

We've asked the buyer to ship the item back by ?

I'm trying to find an answer to the question of by date, on date, before date, I've got mixed answers calling in to have a return closed where the buyer was expecting, but not asking for a partial return or a full return I guess and keep the item. I ...

Refund???

My refund never got back to my Account,, from a order that was placed last week that was cancelled? Where is my money??????

Shipping Problems on EBAY Side

Hi has anyone had this problem with printing a shipping label I have tried 2 separate computers not connected and got a problem.We're having trouble printing your label.We had a problem retrieving the label. [Error: 10027-Please check the reference I...

Clearance delay form DHL UK

I ordered 2 products from 1 Ebay users .The package has been shipped, and has arrived in uk but has not shipped to me because the package is still in Clearance delay . I contacted the seller for my support but can not I now?

Can't print retun posage.

When I go to print off a retun lable via ebay It takes me to the worng page on any device.The scond photo is the page it takes me to.Any one know a fix for this? Running windwos vista x64 SP2 wiht fire fox 52 esr adn I tried it on my iphone as well a...

Is a message between buyer/seller a product descripton that they buyer can use to return product?

I sold a book to an overseas buyer and the listing made no claim to being a first edetion of the boo ( graphic novel) There was messages between me and the buyer and he decided that it was a first edition by what I told him ( I do not grade books, co...