Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Late shipment rate percentage

HiHow are you?I have 3 shipments that i wasn' table to ship during 24h because of hurricane Irma and they are impacting my shipping rate (was always 100% on time)i contact the buyers about that and they didn't had any problem waiting a few daysBut i ...

Shipment heavily delayed via GSP - any chance of ever receiving?

Dear ebay-users,I've bought a watch in the UK on August 8 and this was shipped to the Netherlands, but I never received it. Ebay considers it lost, but since I really want this watch, I'm curious if I could have another try at the shipment company? D...

Resolved! Buying local on eBay US and tricked into buying from China

I pay 46$ more for USPS Priority Mail InternationalTM and package is still in USA after 7 days

okI buy listing 111903453186 and pay for USPS Priority Mail Express InternationalTM 46$ more than for standard cheapest shipping method (USPS First Class Mail International / First Class Package International Service).After 7 days package is still in...

Buyer opened case claiming wrong item sent

Hi, I have a buyer that opened a return case categorized as "Wrong item sent" In the messages, the buyer admits the correct item was sent, but they "weren't paying much attention" to the listing and didn't realize how small the item was. Even though ...

Buyer wants to return item 1 year, 1 month, 10 days after purchase!

This has to be about the craziest thing I've had to deal with in ten years selling. Sale was date 8/5/2016...so well over a year ago. We offered 30 day returns and 90 day warranty on it, and everything else we sell. I heard nothing from the buyer unt...

Resolved! Do USPS Large Priority Mail Boxes get delivered by mailman or by truck?

Have a package to be delievered sometime this week and since it's most likely a big box, would it be delivered by the local mailman walking on foot or by a USPS truck? Curious to know as the mailman comes around later in the afternoon but the USPS tr...

EBAYS STUPID DUMB IDIOTIC RETURN POLICY

So, a buyer can say an item doesnt work, open a return, never answer any questions sent by the seller, wait 4 days, escalate the case on via computer without talking to anyone and win the case via a computer generated decision. Then you have to wait ...

Abused RETURN POLICY by many buyers, and ignored by eBay’s support!

eBay's RETURN POLICY http://pages.ebay.com/help/sell/return-policy.html "If you accept returns, a buyer can return an item for any reason, even if they change their mind about a purchase. This is true as long as the return meets your return requireme...

Address

hello, is it right to give a Physical Adress to the Seller if one does not have a P. O. box adress?

Returns; Must we?

We have two return requests that we're currently trying to make decisions about. The first one is for a chainsaw. Sold and shipped. We then got a phone call from the buyer. They claimed that they were watching several listings and mistakenly ordered ...

seller deleted acount

i bought a product and payed for it right away (i have proff if for of paypal email confirmation of payment and in the card that i used to pay), the problem is that the seller deleted his acount right after recieving the money and didnt ship the item...

late shipment tracking report

So basically I ordered a t-shirt via EBay and the order was to be shipped from China to Sweden so the ETA was over a month. I didn´t care about tracking or anything until the day after the last ETA day (today). I´m a mailman myself so I know how easy...

Buyer requested return/refund but hasnt returned the item

Hello,A buyer opened a case were he want a full refund. I accepted it and requested the return of the item. I also provided the buyer with shipping info. That was on 9/15/17. As of 9/20/17 the buyer hasnt shipped the item back. No tracking # has been...

Resolved! returned to seller without tracking number. Ebay says I'm on my own

So am I out of luck? seller has not responded to any of the emails Ive sent. Ebay intervened and ruled in my favor. However, I returned item to seller before they ruled on it and did not get tracking number. I told ebay that and they said i should ha...