Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Sent BNIB, Return Requested based on item not working, received lightly used perfectly working item.

Hello all. I am going to try to put this short any advice and direction would be appreciated. 8/31 - Sold an new item and shipped.9/2 - item delivered9/5 - Buyer issued a refund claiming item doesn't work. Asked questions even offered to replace with...

Resolved! How to Add Tracking Number

I am in the process of Returning an item and used a shipping label that was provided to me by Ebay. The problem is, when I go to my Return Detail page to enter in the tracking information, I get this message that says "The tracking number you have pr...

Not able to select correct shipping method after sale

On several occasions when going to print shipping label through Ebay, the shipping method is not there. There is a drop-down list from me to pick from. The problem is that the list "does not" show the correct shipping method. This happened this morni...

International Delivery not updated in almost a month

I generated a Internation First Class shipping label for an item sold to Cambodia via USPS, after leaving San Francisco the only updates related to the tracking number show "item in stransit" with no details about location, and the package has never ...

Resolved! Seller shipped WAY late and after INR refund claim was submitted

Bought an item on September 7th, listed with free expedited shipped (Priority Mail, per the listing) with estimated delivery between September 13-16. The item sat as "not shipped" for a for a few days through the weekend until I contacted the seller,...

Resolved! Returning items bought together separately

Hi, so I bought a batch of 3 phone screens, one of them was faulty from the get go so I returned that, now another one has developed an issue, so I want to return that, but there is already a return from the first one. Does this mean that this voids ...

TIP - - FEX-EX vs USPS heavy item shipping - - FED-EX blows USPS away

Had to ship a 22lbs item to Cali from FL - USPS wanted $58, thats with the discount, Fed-ex only cost $23 4 day ground, thats a HUUUUUUUUGE difference.. Fed-ex stolre wanted $38, still much cheaper than USPS but the ebay disount was very good, $15 is...

EMS(Universal Postal Union) Shipping - No tracking in Destination Country?

I've sent 2 orders with EMS from South Africa, EMS is basically the fast shipping option when using a postage type based on the Universal Postal Union, the international postal agreement system. Both shipments only show tracking within South Africa a...

Buyer used freight forwarder, left a neg, need advice

So, I sold something on my other account. The buyer used a freight forwarder (I could tell by the extra numbers & letters) and claimed 2 weeks later, that I sent her the wrong thing. She sent me a message saying that, then immediately left me a neg. ...

International returns

I am having the same issue as this person did in July. I've copied the post below. I don't know what to do. I have talked to Ebay and they keep saying that no one can advise or help me with this because a case was started in France and that it's up t...

Buyer trying to scam me

Hi, I'm new here to the forum, but have been a long tim ebay seller. So here's what is going on. i sold a Vintage Preamp circa 1968 back on August 30th. My listing clearly states that all items are sold AS IS with no returns, but that the item is gur...

refund

I did not receive my item I won in a auction. After the delivery date passed I opened a dispute online only to be told i no longer qualified for the money back guarantee even though it had not been 30 days since the delivery date. It was only 2 days....

Seller did not send an Item, offer resend , now I can´t claim devolution.

I bougt four items on 08 June to linegorgerous2012On promised delivery date I didn`t receive the items.I contacted the seller, and offered re-sent, it was accepted. and continuosly asking for the delivery.Again didn`t receive anything, and contacted ...

shipping costs

I would like to sell a pair of collectible antique Aladdin electric lamps on eBay. Unfotunately, the shipping costs is as much as the lamps would sell for. Is there any way to save on shipping costs?

Need help with invalid address for buyer

So my stamps acct and USPS website are both saying buyer's address is invalid. I contacted the buyer yesterday asking them to verify the address, but have not heard back yet. So, do I ship (if it lets me print the label) or should I cancel due to pro...