Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Inquiry About Using the Same Tracking Number for Multiple Orders

A customer has placed two separate orders for the same product through the same listing and has provided the same shipping address for both orders. Given that the orders are identical and are going to the same address, I would like to know if it is a...

My order

Wheres my order !!i order a cream in 17/6 and I didn’t see until know

The USPS no longer offers the flat rate board game box. is remainig stock just considered a box ?

I have 25 boxes remaing

The shipment status on eBay is delivered but the shipment never arrived

On July 18, the parcel was sent by Deutsche Post DHL. On eBay, the status of the shipment is 'delivered', even though it is impossible for the shipment to travel such a long distance to reach me on the same day. On the Deutsche Post website it shows ...

Order number 14-11802-4729714-11802-47297 SellerSeller beautygalaxy2beautygalaxy2 Date purchasedDate

I bought a wireless guitar system and the seller has not mail it yet. He/ She insist that it was mail las Saturday but the Post Office site said that the are still waiting for the item.... Order number 14-11802-4729714-11802-47297 Date purchased Date...

Printing issues

I tried to print a label for shipping...for some reason, it did not print but I was charged for the label. How can I fix this ?

Order hasn't arrived

It seems like the sellers are getting worse and worse on ebay. Who cares about shipping your orders out in a reasonable time frame. Buyers shouldn't have to wait past the delivery date expected. If ebay actually gave a **bleep**, they would crack dow...

Resolved! How to ship concert posters

Hello, I am new to EBay as a seller and I was hoping for some guidance. I am liquidating my late brother’s estate and he was a music event producer. He was successful in his own right and kept several copies of all of the posters they used to adverti...

Combined Shipping

My customers are unable to request combined shipping from me. I have been contacted by a few buyer that want to buy from more than one of my listings but they are being charged the full shipping amount for each listing. How can they request the corre...

Pitney Bowes and eBay international shipping

I don't know who the bigger thief is eBay and their global shipping, or the freight handler Pitney Bowes who they use.I have tried several times to find why my parcel sits with Pitney Bowes for over 21 days and finally accessed eBay help recently.No ...

Finding buyers full address

I haven't sold on Ebay for a long time; however after a back injury sidelined me for ???, I jumped back in and found it very different. I muddled through and sold my first item. I wanted to mail it as economically as I could to benefit both me and th...

Invoice on International order

So I have EIS enabled. I forgot that I can not invoice. A buyer bought 35 individual trading cards. I mentioned I would combine shipping, forgetting I can not invoice. I called ebay and told I would have to send all individually as the hub needs to i...

Resolved! Ebay shipping calculator screwing up big time today.

GA stayed selected, Prepopulated weight for a combined package paid by invoice to buyer was 4 lb, 4oz. My cost was $6.72. I changed the weight to 2 lb 4 oz, it went up to $8.07 and change, increased the weight to 2 lb 8 oz, amount due dropped to $6.7...

Resolved! Buyer wants use their own shipping

Buyer hasn't paid because they say ebay international shipping to high ($391).They've asked if I can change to free shipping and they can send a UPS label for shipping. Don't think there's much risk involved but I see no way to make a change to the s...

Resolved! Using EBay shipping

Hello,If I use EBay shipping and ship something priority do I use the USPS priority boxes?Is there a charge for printing a Ebay label other then the shipping charge?Thank you for taking the time to answer my question