Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Fedex Shipping Label Adjustments - Happening Again

Just received notification for 2 adjustments to labels. The billable weight I paid for was 59 lbs. I weighed the package at 27lbs and Fedex is saying it weighed 33.80 lbs - but that shouldn't matter since the billable weight by dimensions was 59 lbs....

This is Stating not Delivered but it is....

This tracking hasn't changed LOL.I was sweating bullets until today...buyer made additional purchases today...yea!One has to wonder what's the point of using tracking.Buyer never left feedback and I never responded to buyer if arrived.Just a follow-u...

Resolved! Automatic return—Item hasn’t even arrived yet

I just got a notification that a buyer wants to do a return, and it was automatically approved. I only shipped yesterday, so item hasn’t been delivered yet. Nothing was mentioned about paying for a return label, and no details whatsoever are given fo...

Issues with QR code shipping labels

I have had issues both today and yesterday with the QR code shipping labels. Yesterday it was only with the new ground advantage but today, july 11, 2023 both priority and media mail shipping labels would not work. I do not have a way to print shippi...

Shipping pefume to Canada?

Is there any way to ship perfume from US to Canada? I have a buyer asking to ship a small travel kit to them, but I'm unsure if I can. Thanks!

Free Shipping Of A Sold Item Returned

I sold an item with free shipping, but it was returned due to customer address error. Customer has provided the correct address, but it is not showing up on the sold item. Do I need to do a refund and then the customer repurchase the item to ship it ...

Resolved! EBay standard shipping Snafu

I shipped a package on October 31st to Canada via eBay Standard Shipping Service and it has not arrived to the customer. According to the tracking , it has been in the Chicago USPS since the 15th of November.Ebay is withholding the funds $75 +) until...

Cost of USPS First Class shipping with Large Envelope 10" x 13" 3.3 oz. less than 3/4" thick.

Mailing men's tie inside bubble envelope inside Large White Envelope.

Advice on how to handle refund with lost package insurance

I sold a high value item and took it to post office to get scanned but have gone missing since stuck on USPS in possession while other packages scanned that day got delivered or in transit. Luckily I did insure it. Question is how to handle the refun...

Resolved! Package returned due to Insufficient Address

I had a package returned to me marked Insufficient Address. I only purchase postage through ebay so it went to the address on file for the customer. I would like to refund the $7.00 cost of the item to the customer because he didn't get it, but do I ...

shipping label

I purchased a shipping label for an item and the buyer has now asking the sale to be canceled. I have not shipped it yet. He says he will refuse if I ship. How do I cancel the shipping label and actually receive a refund for it? Thanks in advance

Back dated postage fees from July 2024.

Has anyone else received notice from Ebay regarding undercharging postage fees dating back to July. I have just been smacked with a bill of $264 which will be charged on December 3rd. Not happy Jan.

What happened to eBay's shipping calculator? The new one is horrible. Is this a temporary mistake?

The old one used to show the rates for 3 different cities at once if you didn't plug in a destination zip code. It also showed Ground Advantage cost right up near the top. Now you have to scroll to the very bottom to find that option. Is this yet ano...

Resolved! USPS Cost Adjustments Make NO Sense

I use only USPS priority mail. I use the free USPS priority boxes, small medium and large depending on what size I need to fit my goods into. I thought fee you paid was simply based on which size box you choose, assuming the weight is under a certain...

Shipping cost refund

I just sold two items but I did not use the eBay shipping labels. I mailed the packages using usps and provided tracking numbers in eBay. The packages arrived in fine shape. Since I did not use the eBay shipping labels, will the postage that I charge...